• PlatinumTaxDefenders

Overview

PlatinumTaxDefenders has a rating of 2.5 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. PlatinumTaxDefenders ranks 35th among Tax sites.

  • Service
    5
  • Value
    4
  • Shipping
    2
  • Returns
    3
  • Quality
    3

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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What reviewers want you to know

Positive highlights

  • I hired Platinum Tax Defenders and helped me with the payment plan that I could afford.
  • I highly recommend Platinum Tax Defenders to anyone who's suffering from their tax problems. Thank you so much!

Critical highlights

No critical highlights yet

How would you rate PlatinumTaxDefenders?
Top Positive Review

“Thank you Platinum”

Carl B.
4/23/20

I resolved my business tax issues here. Great company, I would recommend them to anyone! Thank you Platinum.

Top Critical Review

“DO NOT USE THIS COMPANY!”

Michelle H.
11/1/23

I hired this company over 2 years ago to settle my tax dept and have paid over $3k and they never did anything for me and now I can't reach anybody by phone or email and still have the same IRS Problems that I had initially. This is a terrible company with poor customer service I would have done better just working directly with the IRS myself and now I'm stuck and have no clue on what to do please do not use this company you will regret it!

Reviews (48)

Rating

Timeframe

Other

Reviews that mention popular keywords

payment plan (4) tax problems (3)
Thumbnail of user carlb317
1 review
1 helpful vote
April 23rd, 2020

I resolved my business tax issues here. Great company, I would recommend them to anyone! Thank you Platinum.

Thumbnail of user priscillam195
1 review
0 helpful votes
March 2nd, 2022

I joined Platinum Tax Defenders when I found I was in a situation that I couldn't free myself from. I randomly found their website in 2018 and was overwhelmed with the way they meticulously handled my issues and gave me peace of mind.
They are my go-to tax people and I use them annually. I can only give them accolades for the assistance they have provided. I can sleep at night knowing that they have my needs in their best interest

Thumbnail of user beverlyp137
1 review
0 helpful votes
April 1st, 2020

I was in a payment plan with the IRS when I owed again and got kicked out. I contacted Platinum and they determined that I qualified for a hardship. Now I don't have to make payments anymore. I am so relieved because it was truly hard on me to make those payments. They are also working with me to help me with my exemptions so I don't owe again and I don't have refunds that will get taken from me.

Thumbnail of user racheld635
1 review
0 helpful votes
March 8th, 2020

Thank you platinum for getting me out of an impossible situation and a nightmare with the IRS. I really cant believe it.

Thumbnail of user carolynh494
1 review
0 helpful votes
March 21st, 2020

I received exceptional customer services. Their team of professionals made me feel like they would take care of everything and they did. My representative was extremely knowledgeable, and courteous. I never had to chase after him for questions or responses. He made me feel like I was the only client. Everything he said he would do, he did. This was the kind of personal service we all would like to receive, but unfortunately, more than don't. I gladly recommend Platinum Tax Defenders, if you are looking for someone to help you in dealing with the IRS. I did and it was the best thing I did.

Thumbnail of user litos
1 review
0 helpful votes
February 25th, 2022

Most of these negative reviews are Fake and you shouldnt pay any attention to this B. S. PTD is a Good company!

Thumbnail of user shirleyh309
1 review
0 helpful votes
April 5th, 2020

They helped me a lot. I just did not know what exactly I would do if I did not hire them, I received a wage garnishment letter and although it was tough on me to come up with the money to pay for their service, it would have been so much worse if they didn't stop the garnishment for me. Great job!

Thumbnail of user johnl5961
1 review
0 helpful votes
February 3rd, 2023

I would just like to say thank you to platinum for helping me you guys are amazing. My tax situation was done in a professional and timely manner.

Service
Value
Thumbnail of user michelledhargrove
1 review
0 helpful votes
November 1st, 2023

I hired this company over 2 years ago to settle my tax dept and have paid over $3k and they never did anything for me and now I can't reach anybody by phone or email and still have the same IRS Problems that I had initially. This is a terrible company with poor customer service I would have done better just working directly with the IRS myself and now I'm stuck and have no clue on what to do please do not use this company you will regret it!

Thumbnail of user joep1456
1 review
0 helpful votes
August 1st, 2022

They thought my tax was a problem with Denver not Delaware... they kept on moving my case to other agents... then they both left and i got a resolution letter of 16k more than owed. They never looked at my returns and put the issue together. I took sometime off and got it resolved they offered me a 100% guarantee. Ohh and no letters they say there phone system is backed up and an acceptable history trail...

Tip for consumers:
run

Products used:
myself... they were a bunch of idiots

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherrig17
Sherri g. – PlatinumTaxDefenders Rep

Dear Joe P, I do not have any clients that match your description or with your name. We take great pride in our clients and taking care of any needs they have. If this situation was real, I'm confident it would have been brought to management's attention. I hope the public will disregard this "review" as you are NOT our client.

Thumbnail of user heatherp434
1 review
0 helpful votes
March 23rd, 2020

The people at Platinum were very helpful and knowledgeable. They were very patient with me while I tried to find my paperwork to file my taxes. I was very pleased with their service.

Thumbnail of user arvillar
1 review
0 helpful votes
May 15th, 2019

I really appreciated Platinum Tax Defenders help with my tax situation. They submitted an offer in compromise and prepared 4 years of returns. They were always there when I had questions throughout the process. It gave me peace of mind to have my tax problems totally solved by experts and they saved me a lot of money. I highly recommend their services!

Thumbnail of user hungc12
1 review
6 helpful votes
March 13th, 2019

I trusted Platinum Tax Defenders with my taxes for years and will continue to do so. The staff who's handling my case was very patient. I am not knowledgeable when it comes to taxes and usually just send them any documents that I received from the IRS. They are always offered to explain any questions I had which were very helpful. I would definitely recommend Platinum Tax Defenders!

Thumbnail of user leonards81
1 review
10 helpful votes
February 15th, 2019

My experience with Platinum Tax Defenders was really nice since day one. They helped me to understand my situation, what would be the best resolution for my tax issue and was there for me every step of the way. Platinum Tax Defenders did a wonderful job taking care of my tax problem and I would definitely recommend them to anyone that is dealing with IRS problems.

Thumbnail of user jamesg899
1 review
10 helpful votes
February 14th, 2019

Platinum tax defenders are awesome! They saved me a couple of grand. I am completely lost, but Platinum tax defenders stepped in and took control from start to finish. My experience with them was very rewarding. The customer service was outstanding. Everyone that handled my case was very professional. I WOULD HIGHLY RECOMMEND!

Thumbnail of user jamesn278
1 review
20 helpful votes
December 6th, 2018

I truly don't know what I would have done without Platinum Tax Defenders. Thanks to their Enrolled Agents I now feel HOPEFUL for my future. They negotiated on my part and brought me tax relief!

Thumbnail of user gordonc71
1 review
12 helpful votes
February 11th, 2019

I owed the state $26,900 and called Platinum for help. They resolved my debt by placing me in a payment arrangement. I am so happy that I didn't get garnished and was happy for the sweet staff at Platinum. They were very helpful in helping me fill out the various forms. I would recommend them to anyone who owes.

Thumbnail of user shahlag1
1 review
0 helpful votes
November 12th, 2019

I made it my mission to let everyone know how this fantastic company has helped my husband and me. We have been struggling to pay taxes, and year over year, the back taxes, penalties, and compound interests by the IRS accumulated to be over $65k. But Platinum Tax Defenders, helped us negotiate with the IRS and got us approved for an offer in compromise program and reduced our taxes to less than $1k. We can not thank you enough for all you have done and this financial freedom that we couldn't have gotten without your help. We highly recommend this company to anyone who has any tax debt.

Thumbnail of user javierl30
1 review
16 helpful votes
February 7th, 2019

I called Platinum after I called other companies who told me I didn't owe enough to help. Platinum was happy to take my case. I owed $6K and had a notice that I was about to be garnished. They stopped the garnishment and put me a payment plan I could afford. I had so much relief knowing that I didn't have to do this on my own.

Thumbnail of user willieb61
1 review
9 helpful votes
February 17th, 2019

I wanted to share my experience with Platinum Tax Defenders in my humble opinion, they are simply the best tax firm. I hired them to resolve my IRS tax issues and they did a great job.

I owe IRS so much money that I could not afford to pay, Platinum tax defenders offered me a payment plan which now I could afford to pay. Thanks to Platinum tax defenders.

Thumbnail of user matthewd234
1 review
0 helpful votes
May 9th, 2019

This is an excellent tax service. No surprises. I had contact with three representatives. Remarkably each one of them were intelligent, responsive and followed through to completion. I would highly recommend Platinum Tax Defenders.

Thumbnail of user leroyr29
1 review
0 helpful votes
May 22nd, 2019

Platinum Tax Defender's team are always on the ball, very responsive, helpful and caring - and they keep our taxes right down! I have no hesitation in recommending them.

Thumbnail of user marthab137
1 review
5 helpful votes
March 14th, 2019

I received a letter from the IRS and it says that I didn't file my taxes. In order to get some assistance, I found Platinum Tax Defenders! The staff took time on the phone with me to really understand my situation also my needs. The staff was friendly and helpful. I highly recommend Platinum Tax Defenders!

Thumbnail of user karenv238
1 review
12 helpful votes
February 9th, 2019

I have been using Platinum for many years. Originally, they solved my back tax issue. Since then I have used them over the years to continue to file my taxes and keep me straight. I would highly recommend the folks there.

Thumbnail of user nicolej140
1 review
3 helpful votes
March 15th, 2019

Platinum Tax Defenders were very helpful in getting my back taxes resolved, they told me everything I needed to proceed forward and gave instructions for every step that needed to be done to get the job done. I highly recommend Platinum Tax Defenders to anyone who's suffering from their tax problems. Thank you so much!

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From the business

Tax Attorney in Los Angeles - Assisting individuals and businesses that have serious issues with the IRS or State taxing authorities.

Company Representative

Thumbnail of user sherrig17
Sherri g.
Typically does not respond to reviews

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