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Platinum Health Supply Reviews Summary
Platinum Health Supply has a rating of 3 stars from 136 reviews, indicating that most customers are generally dissatisfied with their purchases. Platinum Health Supply ranks 3rd among Medical Supplies sites.
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Thanks for my order, came so quickly and exactly as I expected, well done
We ordered and paid for the consignment on September 15 and received it today, a 3 week turnround is not a good advertisement for your advertised Fast delivery
Hi Peter,
We are truly sorry for the long delay in getting your orders out. We have been experiencing an increase in orders with the high demand for our medical supplies. Rest assured our team is working around the clock to make sure we get caught up and attend to all of our orders.
Your rating is very much important to our Australian-owned and operated business which is why we would love to rectify and resolve this issue. Kindly send us an email at customercare@platinumhealthsupply.com.au and rest assured your issue will be resolved.
Apple Pay is good to have. Duck bill head straps is good to avoid ear pain and better for comfort
I received the box in a plastic courier bag with little protection for the box inside. I imagined that box wouldn't be torn or partly crushed on delivery.
Thanks for your amazing feedback!
We would love to have you again soon and hope you recommend us to your friends and family.
Have a great one!
Apple Pay easier to use and appreciate Post Office delivery
Quick and easy to order and a trustworthy company unlike many others.
Hi Ashley!
Thank you so much for taking the time to do a review. We greatly appreciate it.
Have a lovely week ahead!
We are delighted to hear we have met your expectations.
Hope to do more business with you and may you recommend us to your friends and family.
This sit was really easy to navigate around, not complicated like some other sites.
Hi, Dean.
We are happy to hear your experience had been great and would love to hear from you again. Your feedback is essential to us and we thank you for letting us know about your experience. We hope you recommend us to your family and friends and hope to do more business with you in the future.
Personal Experience good, Nat, exceeded my expectations
Hi, Magnus.
We are happy to know we have/Nat exceeded your expectations. It is in our best interest to serve you well.
Thank you for supporting our business and hope you recommend our products and services to your friends and family.
The gloves purchased were out of necessity,
Most of the preferred gloves were out of MEDIUM sizes, which happens VERY FREQUENTLY
It wouldn't let me use the discount code that was emailed to me on checkout unfortunately. Am happy with the ease of use when ordering online though.
Hi Vicki,
Thank you for your feedback and we are sorry to know your difficulty in using the promo code. We would be happy to check it further and investigate if needed if you could reach out to our customer care team via customercare@platinumhealthsupply.com.au.
We hope to do more business with you in the future and may you recommend us to your friends and family.
Stay safe and take care.
Easy to use website, hassle-free ordering.
We provide world class treatment and ayurvedic medicines for men and women. We believe that each and every individual should enjoy his/her life to the fullest. If you have a problem related to sex our sex specialist doctors have a solution to it.
We are so pleased to know we have met your satisfaction. It is in our best interest to serve you well.
Thank you for supporting our business and hope you recommend our products and services to your friends and family.
Hi John,
Your positive feedback means much to us. We hope to do more business with you in the future and may you recommend us to your friends and family.
Stay safe and take care.
Presumably easy to use - we have not used these yet. They are a different brand to what I rderesd, but I assume will be OK
Hi Kathy,
Your feedback is much appreciated and we truly apologise for you have received a different stock.
We usually inform our consumers ahead of time if there is a need to send you an alternative item as to what was ordered. If there indeed is a miss on our end, we would be happy to fix the issue for you by arranging a return pick up for the incorrect item and resending you the correct one.
Please reach out to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will make sure your issue is resolved.
Easy site to buy from very quick to arrive pleased with price and product
We are delighted to hear we have met your expectations.
Hope to do more business with you and may you recommend us to your friends and family.
Very easy, good savings. Will wait to see how long delivery takes.
Thank you Dawn for your rating.
We hope to do more business with you and kindly let us know if there is anything we can improve on at customercare@platinumhealthsupply.com.au.
Hi Kerry,
We are so pleased to know we have met your satisfaction. It is in our best interest to serve you well.
Thank you for supporting our business and hope you recommend our products and services to your friends and family.
We needed to add other items to an order placed online to get one delivery. The staff were very useful in fulfilling our request.
Hi Napoleon,
We are happy to hear your experience had been great and would love to hear from you again.
Your feedback is very important to us and we thank you for letting us know of your experience. We hope you recommend us to your family and friends and hope to do more business with you in the future.
Quick and easy and when I made an enquiry I was answered straight away
Hello Lynere,
Your positive feedback means much to us. We hope to do more business with you in the future and may you recommend us to your friends and family.
Stay safe and take care.
Took nearly 3 months to arrive and when it did it was all dinged up as it was packed very poorly. Tried to call them waited for 15 minutes on hold and when I got to the front of the queue the recorded message said no one was there to take my call. Will never use this business again.
Hi Kristen,
We apologise for the delay in getting your order and for receiving a damaged item. We also apologise for not getting any answer to your calls.
We honestly have been dealing with difficulties in getting orders out, replenishing stock, and responding to customer enquiries for a couple of reasons. There has been a code red in retail due to staffing issues and a code brown in healthcare due to the sudden increase in the number of COVID cases. These also have caused delays in the shipment of orders and stock. Due to this nationwide spread issue, we have been experiencing problems replenishing supplies as manufacturers were not able to comply with the demands of the consumers as they too are shorthanded.
On the other hand, you may make a return request through this link https://www.platinumhealthsupply.com.au/pages/returns-portal and we'd be glad to refund or replace your order.
Your rating is very much consequential to our business so we will do everything we can to resolve your issue personally. Kindly reach out to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will resolve your issue.
Your patience is much appreciated.
I ordered on 2 January and my order hasn't even been shipped ( 22 February) I have sent numerous emails and am now being told stock is coming ( it was in stock when I ordered) and my order will be shipped in 5 to 7 business days ( I have been told that at least 3 times)
Hi Julie,
We are truly sorry for such unexpected circumstances causing a delay in receiving your order.
Due to the influx of orders and staffing issues, we have been facing difficulties getting orders out to each and every customer. This was due to the last spike of COVID cases nationwide. There also had been code red in retail and code brown in healthcare which has caused staffing issues to many businesses like ours even with trucking companies. Trucking companies have seen a big drop in the number of their staff that caused many delays in shipment of orders and stock.
We already have hired more than 20 additional staff to make sure all orders and customer enquiries are attended to and responded to in a timely manner but until now we are still coping with its high volume.
It is in our best interest to resolve everyone's issue and we really apologise of what the outcome had become. If still, there is any way we can work on your issue please contact us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 as your rating is very much important to our company's reputation.
Your kind consideration is much appreciated in these difficult times.
I ordered in stock items. Over one month later after giving me missed delivery dates they say they can't give me any ETA
It's one thing mucking up. It's another over and over not coming clean.
It always arrives earlier than it said and in good condition.
Hello Bonnie,
Your feedback is very much appreciated. Your satisfaction is what we always aim for and we look forward to doing more business with you. Please do not forget to recommend us to your family and friends.
Thank you so much!
Pretty easy. It could be better if I can still adjust the order quantity at the check out.
Despite a number of emails and unswered phone calls I am yet to received the second box of RAT tests I ordered and paid for in December.
I've sent photos and there is not even a record of the order in my account. Feeling disappointed and ripped off. Order #*******
Hi Lianne,
We truly are sorry for the delay in getting your order, for not getting everything you ordered, and for not receiving answers to your calls and emails.
We have been facing challenges because of the code red in retail due to staffing issues and code brown in healthcare due to the increased number of COVID cases which has led to many delays in shipment of orders and stock. Many businesses similar to ours have been facing the same issue in the last couple of months struggling for staff including couriers and manufacturing companies.
Orders have had an influx while we are shorthanded during these difficult times and we have had fallen behind the high volume of orders. While we already have hired more staff to cope with it, it is still underway.
We would do anything we can to resolve your issue for your rating is of utmost substantial to our Australian-owned and operated business so please reach out to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will make sure your issue is resolved.
Hope to hear from you.
From the business
We're a proudly Australian owned and operated business that aims to provide a high level of service within each and every purchase. We aim to take every client and future customer through a journey that explores the widest range of PPE products to meet any type of organisations needs.
Platinum Health Supply is more than just your one stop shop for all things PPE, but a trusted adviser that knows how to keep your organisation health & safety compliant.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jacqueline,
Your feedback is very much appreciated. Your satisfaction is what we always aim for and we look forward to doing more business with you. Please do not forget to recommend us to your family and friends.
Thank you so much!