Plastic Jungle

I'm happy to report my experience was fantastic. I had a gift card i wanted to sell and emailed them about their negative reviews and they responded saying they are a small office and were working on improving customer service issues they've had in the past so I took a chance with them. I mailed in my card following their instructions and postage paid envelope and got a check within 1 week. Yes, they have some negative reviews, but some of the lowest ratings seemed skewed based on what actually happened. Giving them a 1 star for something they've corrected doesn't seem right. They are the highest rated overall out of all of these gift card exchange sites and now I see why! Thanks Plastic Jungle

I purchased a total of 10 REI gift cards from Plastic Jungle earlier this summer. Exactly half of them (5) had $0 value when I went to use them. Plastic Jungle processed refunds quickly for 4 of them (although they require you to fill in an affidavit, scan and email it - a bit of a hassle compared to, say, a simple online form). I have yet to receive a refund for the 5th card (a $100 card that cost me $83) in spite of submitting the form 2 more times and contacting customer service three times. Highly unimpressed and have no intention of doing business with this merchant again.

I would not recommend this site to my worst enemy. I purchased three gift cards online and AFTER finalizing the transaction was informed that one of the gift cards was no longer available. However I was already charged for it and instead of crediting my account for the erroneous charge, they some how charged me twice for the purchase price! I contacted the company (via their only method, email) and received a form email in response. If this issue isn't cleared up quickly I'll have to contact the BBB (which by the way they already have over 200 complaints, should have checked that out first). To sum this up, having to deal with this company's lack of professionalism and respect for their customers negates any monetary benefits from a few dollars in savings.

I was really excited about this site but afraid to try it again after one bad experience. I sold them a card last year and never got my money. I verified the card balance on the phone ($25), supplied the card and pin number online as requested and mailed the cards. Couple weeks later I get an email that I have received $0 (?!) from plasticjungle.com for my card. I emailed their customer service and was told the card they received had no balance on it. Well it had the full balance right before I entered the card info on their website, so apparently someone on that either used the info or the card itself. As far as I'm concerned, they stole my card.

My only consolation is that it was a small amount, but it still stings after a year. I would never try any of the card swap services again. If something goes wrong, you're SOL and have no way of recourse.

I bought a $200 gift card from Plastic Jungle and when I went to use it the server brought it back and said there was a zero balance. I couldn't believe it. When I called customer service at Plastic Jungle the person on the line acted very uncaring and seemed irritated by me. I asked for a refund and she told me what to do so I could get it, but when I spoke to her, then later to a supervisor regarding how this could have happened to begin with, both seemed like they didn't know and didn't care to know. I will not be dealing with this company again.

I recently got a gift card from work to a restaurant that I don't card for. Instead of giving it away I stumbled upon plasticjungle.com. It was easy to sign up for an account and I was able to trade my gift card from some Amazon.com dollars. The trade value wasn't 100% but the gift card as given to me so it wasn't a big deal. I sent the card in and a week later I had the coupon code sent via email.

This was a perfect alternative to eating somewhere I would hate.

If I could I would give them a 0!
I placed an order with them for $3500 worth of Home Depot Gift Cards on 10/17. After numerous phone calls to confirm the order, I still had not received by order by 10/27, so I called and cancelled my order. Luckily I requested a confirmation email of the cancellation which stated by credit card would be refunded within 5 to 7 days, because the cards showed up despite my calling them again when I received another email on 10/28 saying that the card were being shipped. If you don't want to spend hours on the phone as I have, DO NOT USE PLASTIC JUNGLE!

Can you say PEGGY! Yes, this is like dealing with PEGGY! You can talk to their "support staff" located in India and they will say you will hear from someone within 24 hours. You call back and remain in an insanity loop until you wish you never considered sending them anything but hot air which is all you will get from them. October 2011 I sent them several cards and after several months of trying to engage with them I finally wrote a threatening letter and they said, actually, we have received your cards but they will not go through so they returned them to me.
Three months, three migraines and thirty PEGGYS later, Forgetaboutit!