We made our purchase at Denmark airport. On Sept 28, when leaving EU from Dublin Airport, the request to Stamp the VAT form was made to Custom officer in the presence of two Planet lady representatives officer happen to drop by Planet counter.
It was clearly and repeatedly confirmed that my form does not need to be stamped because the purchase is below 2000 euro. That was what happened. The two Planet lady representatives confirmed it is totally fine! I handed in the filled VAT form to them.
It was later found my VAT form was never entered into Planet system.
When I try to get help from Planet, I provided photos of original receipt and Filled VAT form. But Planet asked for stamped form, where their representatives at Dublin Airport confirmed not needed.
They told me I will not get my refund
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members