I bought a vape from them and then spent 2 weeks troubleshooting, trying to be patient, and keeping an open mind.
When I first emailed them, their cs rep said, "We've got you covered on this." He later claimed that he was not referencing a return, but a manufacturer's warranty. That has yet to be seen either.
In the end, they hung me out to dry on their 14-day policy.
There are a lot of great resources on the site, and I loved that the purchase came with free swag. I actually use the container they included, and shipping was free and quick. Would purchase from again.