- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Planet Express has a rating of 3.6 stars from 112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Planet Express most frequently mention customer service. Planet Express ranks 20th among Mail Forwarding sites.
This company does not typically respond to reviews
No critical highlights yet
I cannot recommend Planet Express highly enough. I have been using this shipping service for a few years now and they have been reliable, trustworthy, fast and cost effective. I use them to ship consolidated packages for me purchased in the USA. When I have needed customer service assistance they have been extremely helpful and sorted out the issues identified. I'm sad that they no longer use DHL Express for international deliveries because at my end of things I find DHL has vastly superior customer service than other courier services. Keep up the good work!
I paid for insurance for an item sent on 22 Sep 2023. Planet express will only open a claim after 30 working days. I opened a claim on 8 November and they have ignored most my except except this one which I received on 15 Jan 2024: "Hello, The claim opened on package BI is currently still pending. Unfortunately this courier has slow processing times and takes time before concluding their investigation and providing compensation. We will send a communication for the status of this claim. Will respond back to you as soon as more information is provided. " I am happy to share and forward all correspondence but I have not received an item shipped over 4 months ago, paid insurance and they couldn't care less.
Almost 6 months is the delay of my packages for economic shipping and shipments by USPS express do not update their tracking... this is really ANNOYING... and it is not the fault of the postal company in my country because I have received packages much faster from other pages that are your competition (usgobuy)
Gain trust and grow your business with customer reviews.
At Planet Express, we offer package forwarding from US anywhere in the world. Many US shops offer the best prices but the problem is that they don't ship internationally, but thanks to Planet Express you don't need to be worry about it.
We provide your own US address where you can deliver all of your packages from any US shops, then consoldiate the packages and forward anywhere in the world!
The best thing is that we have one of the cheapest shipping rates on the market, just take a look on our website!
With many years of experiences in package forwarding business, we started Planet Express to provide you the best package forwarding service ever!
Your feedback is welcome. We are doing our best to improve our service and your feedback is really helpful. Thank you! :)
