Piccalillis.co.uk

I bought 28/10/2017 a jacket Columbia from http://www.piccalillis.co.uk.
I made the order using my Credit Card. The order is currently in status "Payment Success". In date 10/30/2017 i send an e-mail from the "Contact US" form from their site. I receive an answer in date 10/31/2017 from Emily Wood, with e-mail *******@gmail.com. It's seems that this e-mail is used in other sites (google search). She (?) answer:
"Hey There,
Can I have your order number that begin with 1CNX or 1ZW or 1CZY
So that I can check it for you asap thanks!
Looking forward to your early reply.

Kindly Regards
Emily"

I reply to this e-mail, but i didn't receive any sort of answer.