• Phytoextractum

Phytoextractum

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Overview

Phytoextractum has a rating of 4.4 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phytoextractum most frequently mention customer service, high quality, and free shipping. Phytoextractum ranks 10th among Vitamins & Supplements sites.

  • Service
    40
  • Value
    40
  • Shipping
    40
  • Returns
    30
  • Quality
    39
17
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How would you rate Phytoextractum?
Top Positive Review

“Good”

Rachelle R.
8/28/21

I've placed four orders with this company. I did have a problem with an incorrect product shipped to me once, but the issue was fixed in a timely manner. They have some hard to find products and very fast shipping. I've been satisfied.

Top Critical Review

“Absolute garbage”

Austin H.
9/13/20

Ordered 180 roars worth (5 x 4 ounce bags) and only one bag had mild effect. The other 4 bags made me nauseous and sick with no positive effects. I've been using kratom for a year now, I only do 4-8 grams a day total and I only take it at night. Trust me when I say that this is awful kratom and they have no labs to prove its quality and have no money back guarantee. The Golden Monk is much better by far.

Reviews (271)

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customer service (149)
Thumbnail of user tracyh280
1 review
1 helpful vote
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March 25th, 2019

I typically use Gaia but this is so much better like the quality is just intense no pain whatsoever I probably took a little bit too much that tomorrow I'm going to reduce the amount and I think the effects will be perfect

Thumbnail of user rachelb15
2 reviews
5 helpful votes
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June 28th, 2013

Where to begin... I ordered on June 20th & received the wrong package for the wrong person meaning that that person now has my info & I have their's. I contacted the company & got a response that day on how they were going to reship that same day. Well if they had done that I would have gotten my order by now which I haven't. I sent an email asking if I could get a tracking number to which I got no response. I sent a couple more emails & have used the messaging system on their site & still heard nothing. They don't even bother to list their phone number on site. Great company if you want to get RIPPED OFF.

Thumbnail of user desireed7
1 review
0 helpful votes
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April 3rd, 2017

I tried this product for the first time using this site. I really enjoyed the experience. Their customer service was beyond reproach. I didn't receive my order the first time, because I think my mailman placed the envelope into the wrong slot. I notified customer service and they sent me out a new batch the next day, no charge.

Thumbnail of user breannas16
1 review
0 helpful votes
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August 13th, 2019

I was using a different big vender and stumbled on Phytoextractum website. I was surprised to see how affordable their product is. I was in shock when i got my order overnight and the product was high quality. Good job Phyto!

Thumbnail of user lukem166
1 review
2 helpful votes
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January 10th, 2019

I ordered the white maeng da. The product I received does not look like, smell like, or have the same density as true white maeng da. It has an unfamiliar scent- an additive. I believe you sell a kratom blend/tea, but on your website you advertise your products as "kratom".

Thumbnail of user dawns294
1 review
1 helpful vote
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April 15th, 2019

I contacted the company about a product I bought and never heard back. I bought Blue Lotus and it tasted like ramen noodle seasoning. When I asked if that is what it was supposed to taste like, they never responded. And, it did nothing.

Thumbnail of user candyr25
1 review
11 helpful votes
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April 28th, 2020

This business offers UPS Next Day Air shipping and here I am 4 day's later without my order and no indication that it has ever even left the warehouse. I'm disgusted with this and am now going to have to place ANOTHER order with a different company and hope their next day air delivery system is competent. Never again. I should've at least gotten a notification that my order has been lost or cancelled or whatever, even though I was charged the $100 for it.

Thumbnail of user kelleec7
1 review
0 helpful votes
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August 2nd, 2021

Phytoextractum os the best place for all your botanical and accessories needs this company and its products are amazing and its people are the greatest bunch of customer service reps Ive ever seen and I will be a Phyto customer for a very long time thank you Phyto. Kellee C.

Tip for consumers:
Dont hesitate shop at Phyto now!

Products used:
Kratom

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephi41
1 review
0 helpful votes
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April 3rd, 2019

Phytoextractum is the best company to deal with for all Kratom extracts. They have a wide variety of products and they are very knowledgeable. They always come trough with customer service. They are the best! And are AKA GMO!
JC Inatome

Tip for consumers:
Try powder and extract

Products used:
Gold Reserve Order#403907 )8-31-19
Gold Elite Order #*******807-2019

Thumbnail of user robs220
1 review
0 helpful votes
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May 23rd, 2018

I was having problems with my first order. The issue was a browser related issue. I was in contact with them, and they couldn't do enough for me. Customer service is always a big thing with me, and they haven't let me down. Thanks again..

Thumbnail of user paulao9
1 review
0 helpful votes
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February 22nd, 2017

I came across phytoextractum.Com online serching to buy kratom. They have wonderful views on their customer service as well as their products. So i plan on buying from the company. Right now I give the company 5 stars. Due to recieveing great customer service as well as a fast email reply back. I will later rate the company again once I get to try the product it self

Thumbnail of user matthewf616
1 review
0 helpful votes
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June 9th, 2021

This kratom that Phytoextractum has is the absolute best Kratom I have tried to even had. This company has the best kratom possibly in the world as I have tried alot of different types of strains. I love it. You should be sure to buy from Phyto!

Tip for consumers:
Have fun !!!

Products used:
Medicinal substance.

Service
Value
Shipping
Returns
Quality
Thumbnail of user edonef
1 review
0 helpful votes
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February 24th, 2020

I buy from phytoextractum because they deliver on time, they answer questions quickly, they answer to problems quickly if any! Their herbs work very well. That is why i'm happy with Pytoextractum. Mr. Edone Fleites

Thumbnail of user jebb10
1 review
6 helpful votes
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October 24th, 2020

These guys go above and beyond with product quality, customer service, prices, and more. If you're considering checking out Phytoextractum, I'm here to tell you it's time to buy.

Thumbnail of user mikeb2089
1 review
0 helpful votes
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June 6th, 2021

Great people to do business with. They have reliable and trusted/tested products that really help. Amazing customer service with a very quick response time. A definite must use

Products used:
Gold reserve
White MDT Powder

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacobc148
1 review
8 helpful votes
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January 18th, 2020

My last order with Phytoextractum was quite an experience. I ordered my herbs and supplements from Phyto and when it was shipped it was supposed to be here in 3 days. Well, USPS gave us a ton of issues, claimed that phyto printed a label with an incorrect address. I confirmed through phytoextractum customer care that USPS made a mistake and Phyto indeed had the correct label. They were able to resend us the herbs and supplements again due to USPS losing our package. Phyto, I'm sorry that USPS blamed you for that bad label and I fully know that they were at fault. - My experience with Phytoextractum: They care about the customer and want to resolve issues! Thank you guys again for being the only place I will buy my herbs and supplements.

Thumbnail of user christinap149
1 review
0 helpful votes
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June 5th, 2019

I have been shopping online with these guys for many years. Shipping is mostly prompt (ups fedex sometimes have their usual hiccups lolz) ricing is great compared to lots of others, and most importantly, excellent customer service! Most esecially if u ever get Mia as customer service help. Always fast to resolve any issues so i hads to include her in this review. I always recommend them and their products. I trust in their service, pricing and product safety. Highly recommended if u are new customer. I leave this review on all review sites and will continue to be a loyal customer. :)

Tip for consumers:
Be sure to sign up to their email list so that u get the latest coupon codes each week for fantastic disscounts or free overnight shipping!

Products used:
Mitragnya speciosa 225gms

Service
Value
Shipping
Returns
Quality
Thumbnail of user trevorc187
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

I have been shopping online with Phytoextractum for over 3 years now and the service and quality of the products has been exceptional. I've responded many times to their survey letting them know this but what compels me to write a review here is a recent experience I had. As usual I ordered the product from them that I have used for years but they unfortunately sent me the wrong one (a very similar product, but nonetheless, not exactly what I ordered). I contacted them online letting them know this and that I was traveling on business soon and would like the 'right' product before I left. Without hesitation they apologized and jumped on filling my order and expedited it so that it arrived in time for my trip. In addition to this, they didn't make a fuss about me sending back the 'wrong' product (i. E., they let me keep it).

Again, I've been very happy with their products and services and that's why I continue to come back. I think you'll find many reviews like this online but I thought this deserved some additional feedback in a forum like this. I'll continue to shop here for sure.

Thanks,

Trevor

Thumbnail of user cobyp2
1 review
1 helpful vote
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March 15th, 2019

Nevermind the aged website theses guys are something special... Out side of the slow response time of the
Customer service they shipped fast great site
Awesome overnight shipping and some of
The best botanical extracts on the market
When they do reply they're extremely helpful
And straight to the point super consistent Now they have the xtracts pressed in tablets could not upload video wasn't correct file extension

Thumbnail of user nettieg1
1 review
4 helpful votes
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September 20th, 2016

Received my first order on Monday and discovered the most expensive productI ordered and paid for was missing. Therewere problems with processing the order resulting in the cancellation of the order for this product. It was allegedly combined with the other product I ordered and allegedly mailed. I provided documentation to this company as requested only to dscover just now that a second shipment was processed and shipped today. Problem is I was charged again for both the product and shipping costs. No explanation why.

Thumbnail of user tonym135
Tony M. – Phytoextractum Rep

Hello Nettie,
This is Tony with Phytoextractum, our PR and Customer Relations Manager. I've looked into this situation and this is what I've found. On 9/19/16 at 11:15am PST you emailed our support team to indicate you were missing one of the products you ordered. We responded at 3:43pm and indicated that we can resolve this for you, and we asked to see a photo of your invoice (this is to see which one of our production team members stamped your invoice for approval to ship, so that we can keep human error down). At 12:14am on Tuesday morning, you emailed us with the required photos as asked. At 5:22pm, we emailed you back to inform you that we have reshipped your missing item.

**Please note that we do no store credit card information, thus we are unable to charge a customer without their consent in any situation. **

I verified that the order was setup as a "reship" which means we log into the system as the customer, and place the order as a "money order" payment. Then, we immediately mark the order as "payment received" and it ships out as usual. Since this excludes the use of your bank or credit card, you don't need to worry about being charged twice.

At 6:52 you emailed saying that you were double charged, then you left this review. We followed up with you the following morning at 8:03am on 9/21 confirming that you were not charged since this was a reshipment for a missing product.

I also would like to mention, that we upgraded your shipping to FedEx Overnight in consolation to this human error, which we apologize for. As you can imagine with the ban on kratom in just a few short days, all vendors are overloaded with orders and working 12+ hour shifts to get all customer orders out on time; human error is bound to be made and we apologize.

In short, you were not double charged, and we sent your product back out to you with upgraded shipping.
If you have any questions, please feel free to email our support team and ask for Jesse or Angela. Again, we apologize for the inconvenience and hope you are satisfied with this resolution.
Cheers,

Tony Marcello
PR Manager
Phytoextractum, Plants & Extracts

Thumbnail of user mikeh933
1 review
0 helpful votes
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August 31st, 2019

When I received my original order from Phytoextractum, it was missing one item. I sent an email to Customer Service and Mia replied by asking me to email a photo of my invoice/packing slip back to her. When I did, she replied promptly with a confirmation email and by shipping the backordered item which I received in just a few short days.

THANK YOU MIA for your great customer service!

Mike Hartman

Thumbnail of user gretchenm58
1 review
0 helpful votes
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July 12th, 2020

One of the best companies I've ever done business with. Great products and they always ship promptly. Customer service is also great. I highly recommend them.

Thumbnail of user sheltonp6
1 review
0 helpful votes
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February 20th, 2020

Price quality variety they cannot be matched Not to mention the convenience and consideration of their mailing service along with weekly deals trying to ask your local place for that

Thumbnail of user mattp320
1 review
0 helpful votes
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July 27th, 2020

Multiple orders without any issues, awesome customer service. Fast reliable shipping. I had an issue with my email and their team worked it out with me in a matter of hours.

Thumbnail of user markh1177
1 review
0 helpful votes
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October 15th, 2019

Phyto has always been very prompt when it comes to anwsering emails and fixing problems and the product is of a very nice quality as well. That's why I keep coming back.

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From the business

Phytoextractum is the best place to buy Kratom extracts online. Buy Kratom and Kava plus other hard to find quality botanicals and extracts at Phytoextractum.

Company Representative

Thumbnail of user tonym135
Tony M.
PR & Customer Relations Manager
Phytoextractum is dedicated to researching and sharing knowledge about exotic plants that are gaining attention in the mainstream media. Our organic, research-based methodologies help to spread knowledge and understanding in the community at large. We are not interested in flashy names and gimmicks, just factual representations of what we have learned through our extensive explorations. Our commitment to learning and establishing a legitimate scientific database helps our customers make the right choices without having to wade through 'hard sell' mumbo-jumbo.

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