• PhotoBooks.Pro

PhotoBooks.Pro

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Overview

PhotoBooks.Pro has a rating of 4.4 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. PhotoBooks.Pro ranks 279th among Photography sites.

What reviewers want you to know

Positive highlights

  • We rarely have a problem but if we do it is resolved swiftly by customer service.

Critical highlights

No critical highlights yet

How would you rate PhotoBooks.Pro?
Top Positive Review

“I can't really tell the difference between your quality...”

Brian B.
5/21/20

I can't really tell the difference between your quality types. I'm assuming more expensive is better, but I don't know. Not sure how you would fix that. I didn't look hard for descriptions. The upload process has not been improved over the past year. The same problems persist. E.g. every time I upload a new version of the project I have to re-define all of the default values. E.g. use first page as cover, etc.

Top Critical Review

“I received the books, both have some minor printing...”

Michelle N.
12/19/16

I received the books, both have some minor printing issues - but one has major problems with the binding (it's poor manufacturing - there were loose pages / pages coming out at delivery) and it's darker than the other one. There's a major difference between the two books. I tried contacting the company on-line but haven't heard back yet. I'm hoping I can have it re-printed. Michelle Nyland *******@gmail.com *******693

Reviews (212)

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customer service (19)
Thumbnail of user tamirg2
2 reviews
0 helpful votes
March 13th, 2019

I have ordered two books 5 days apart from this company.
They BOTH arrived 20 days later at the same day. When I contacted them they won't let you talk to a person everything is done via text and very NOT PERSONAL.
I will never do business with them again. VERY SLOW AND BAD SERVICE!

Tip for consumers:
MANY OTHER BETTER BOOKS CPMPANY THAT WILL ACTUALLY TALK TO YOU OUT THERE!!

Products used:
BOOK

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobb319
Bob B.
1 review
0 helpful votes
March 14th, 2016
Verified purchase

Color match of photo printing is inferior. Huge variations in cover color from order to order. Simply not professional grade.

Thumbnail of user richarda349
Richard A.
1 review
0 helpful votes
October 1st, 2018
Verified purchase

Expensive shipping.
I'll see how the book turns out.

Turned out nicely. Good service, if I'm not in a hurry

Thumbnail of user maybellinew
Maybelline W.
1 review
0 helpful votes
May 18th, 2016
Verified purchase

Your well qualified rep Connie, was so very patient with me. It was my first time at your site since I can no longer print my books through Aperture. It was a little difficult at first but Connie eased my frustrations. Also will my CC code on the back of my card remain viewable on your site? Thank you

Thumbnail of user danielf147
Daniel F.
1 review
0 helpful votes
May 16th, 2016
Verified purchase

Without French or German language traduction
It's my first experience, I try and I see...
Expeditions rates are very expensive

Thumbnail of user nnekas1
Nneka S.
1 review
0 helpful votes
September 25th, 2015
Verified purchase

Website is slow. Thumbnails don't show. Uploading photos is not intuitive once you've created a project. Adding photos to page is not intuitive.

Thumbnail of user shannonj40
Shannon J.
1 review
0 helpful votes
November 13th, 2015
Verified purchase

I think the previews for the book are misleading and I am worried about how my book will turn out. The crop guides appear to be HUGE and should not be cutting off what they appear to be cutting off. I hope that it doesn't print this way, as there is PLENTY of space for cuts around the 6x9 page design.

Thumbnail of user valeried43
Valerie d.
1 review
0 helpful votes
October 8th, 2015
Verified purchase

Your customer service was great and your website made it easy to put the book together. I wish you had photo samples on yur website of different covbers and paper.

Thumbnail of user mattc149
Matt C.
1 review
0 helpful votes
May 5th, 2017
Verified purchase

Really like the product and the pricing. I teach a High School photo class and have had a bunch of my kids order from here because of the products and I will continue to next year as well. I don't like the painfully limited ability to design the pages and layout pictures. But that was easily remedied by doing all the layouts in Photoshop and uploading the complete pages.

Thumbnail of user comforti3
Comfort I.
1 review
0 helpful votes
July 31st, 2018
Verified purchase

Shopping experience was wonderful. Site is user friendly and not too complicated to navigate. I will return to order additional books after the first order is received and reviewed.

Thumbnail of user justina133
Justin A.
1 review
0 helpful votes
August 1st, 2018
Verified purchase

This was a gift for my wife on our daughter's first birthday and it turned out better than I expected!

Thumbnail of user anissas1
Anissa S.
1 review
0 helpful votes
August 16th, 2018
Verified purchase

The only thing I'm not thrilled about is that the color quality isn't that great (it' OK but not super rich) and also that there's no way to "shrink" down a true 8.5 x11 piece of paper to make 8.5x11 books. Because of the trim size, if you scrapbooked on an 8.5 x 11 and are turning it into a book, you're going to lose some stuff on the trims...I suppose that's probably just something you have to accept. It's better than nothing...but it's really not ideal. But then again, how many of your customers are using this specifically for turning old scrapbooks into paper books? LOL

Thumbnail of user larryw277
Larry W.
1 review
0 helpful votes
August 26th, 2018
Verified purchase

Only small complaint is that I had trouble matching the spine colour to the back cover colour. But then someone the service department was very helpful.

Thumbnail of user jorjannea
Jorjanne A.
1 review
0 helpful votes
October 5th, 2018
Verified purchase

The help I received from your chat expert MJ O'Neill was awesome!! She totally saved the day!! Thank you so much!!

Thumbnail of user alistairs4
Alistair S.
1 review
0 helpful votes
April 9th, 2016
Verified purchase

Great service - prompt answers to my queries and the book arrived very quickly after confirmation all was good.

Thumbnail of user susant418
Susan T.
1 review
0 helpful votes
November 2nd, 2018
Verified purchase

thisis my first time, so I need to see how it comes out. But I was thrilled you could print from a PDF I made in Iphotos

Thumbnail of user matts438
Matt S.
1 review
0 helpful votes
December 5th, 2018
Verified purchase

so far my experience has been great. you folks really helped me out of a jam caused by apple no longer printing anything, but still letting you build a whole book without telling you that they don't print anything.

Thumbnail of user stevel399
Steve L.
1 review
0 helpful votes
December 3rd, 2018
Verified purchase

All good. Book looked great. Only small complaint is that the dust jacket was folded loosely. Not a snug fit on the book. Other than that - all good. Will order more books in the future.

Thumbnail of user meganw125
Megan W.
1 review
0 helpful votes
December 9th, 2018
Verified purchase

This was my first experience with the website. Everything went very smoothly! I am happy with the quality and speed with which my order was completed.

Thumbnail of user lynettec29
Lynette C.
1 review
0 helpful votes
January 9th, 2019
Verified purchase

It worked quite smoothly.
I am happy with the quality of the finished book. The paper quality is excellent and the photos are clear.

Thumbnail of user katiez414
Katie Z.
1 review
0 helpful votes
January 24th, 2019
Verified purchase

Nice quality book, quick response to my questions, received my book fairly quickly. I only wish they had coupons or more sales.

Thumbnail of user scottc388
Scott C.
1 review
1 helpful vote
January 31st, 2019
Verified purchase

The quality received is what was expected. As a return customer, you've matched the expectations that were set in my first order and I will continue to utilize your services.

Thumbnail of user mikeh456
Mike H.
1 review
0 helpful votes
March 6th, 2015
Verified purchase

Had trouble. Site not very user friendly for us old folks. Took me two days to figure out how to order what size book. But once I got the feel of it, went pretty smooth.

Thumbnail of user ther22
The R.
1 review
0 helpful votes
September 3rd, 2020
Verified purchase

I used photoboos.pro to make some photobooks out of pdf files exported out of my online photo journals. They sent me a quick reminder about shipment regarding my comment, and replied my inquiry in a timely manner as well. Great customer service! Thank u!

Thumbnail of user karens1827
Karen S.
1 review
0 helpful votes
September 3rd, 2020
Verified purchase

This comment is before the book is delivered but it's a good site. Looking forward to seeing the results.

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