It was very easy to order the phone, every part of the service was quick, but When you want to return the phone is when you have a problem. They say it will take 14 days for it to be completed, once they receive the phone, which they did. I called them periodically during the 14 days to get an update, every time I called up I was given an excuse: "Try calling the network you have got the phone with" I called the network and they told me to call Phones.co.uk. Phones.co.uk said: "Give it a few more days" "Give it the full 14 days" When I went over the 14 days, I was given this response: "I will try and contact our returns department and send you an email" I didn't receive an email from them and will likely have to pay the early termination fee with the network as the contract has not been cancelled in time.See critical reviews
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