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    Phones.co.uk

Overview

Phones.co.uk has a consumer rating of 1 stars from 1 reviews indicating that most consumers are generally dissatisfied with their purchases. The most common issues with Phones.co.uk are around customer service, which is not as good as expected by some customers.

  • Service
    0
  • Value
    0
  • Shipping
    0
  • Returns
    0
  • Quality
    0
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How would you rate Phones.co.uk?
Top Critical Review

“Avoid this Company”

Kane B.
9/1/19

It was very easy to order the phone, every part of the service was quick, but When you want to return the phone is when you have a problem. They say it will take 14 days for it to be completed, once they receive the phone, which they did. I called them periodically during the 14 days to get an update, every time I called up I was given an excuse: "Try calling the network you have got the phone with" I called the network and they told me to call Phones.co.uk. Phones.co.uk said: "Give it a few more days" "Give it the full 14 days" When I went over the 14 days, I was given this response: "I will try and contact our returns department and send you an email" I didn't receive an email from them and will likely have to pay the early termination fee with the network as the contract has not been cancelled in time.

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Reviews (1)

Rating

Timeframe

Other

kaneb5
1 review
0 helpful votes
September 1st, 2019
It was very easy to order the phone, every part of the service was quick, but When you want to return the phone is when you have a problem. They say it will take 14 days for it to be completed, once they receive the phone, which they did. I called them periodically during the 14 days to get an update, every time I called up I was given an excuse:
"Try calling the network you have got the phone with"
I called the network and they told me to call Phones.co.uk. Phones.co.uk said:
"Give it a few more days"
"Give it the full 14 days"

When I went over the 14 days, I was given this response:
"I will try and contact our returns department and send you an email"
I didn't receive an email from them and will likely have to pay the early termination fee with the network as the contract has not been cancelled in time.

Q&A (0)

Questions? Get answers from the Phones.co.uk staff and other customers.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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