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PesaPal has a rating of 2.5 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. PesaPal ranks 92nd among Payment Gateway sites.
I can say they need improvement, especially when it comes to accepting all cards, but overall good experience. They credit money to my bank within 24 hours
I got a payment from my customer and they are refusing to credit it in my bank. I don't know if they are getting interest or what. Response from their departments take hours and it's usually an excuse. I would not recommend it to small and big businesses They do not know who their customers they treat them as thieves
Thanks everyone for the reviews that enable us to make decisions based on information about services of this company. Im happy person running away from getting conned. I'm glad i check reviews rather than regretting later,
Touted as the PayPal of Africa, one would expect a lot from PesaPal but when you try integrating it with your website, you realize that apart from the name, this site has nothing else to make it the PayPal of Africa. (its good when paying for utility bills but not for merchant services)
The main problems are:
Integration: - Very difficult to integrate with your website if you are not a technical guy. Also the plugins available for popular CMS like wordpress do not function and even the people who developed them initially have abandoned them. The only simpler alternative is to use their Simple Selling option which means your customers will have to leave your website and go to pesapal to purchase - and they will not be redirected to your website after making the payment.
You cannot do refunds: With other payment gateways, you have full control of your money so you can refund any client who is not satisfied with your service/product. With Pesapal, there is no option for this.
Concealing information: When you signup for a merchant account, there is no indication that you have to provide documents like (memorandum of association, certificate of incorporation, passport photos of directors, voided check in the name of the business etc) to use the service. But once you receive payments from clients and try to withdraw the money, you get an email requesting all these documents. If you are not willing to provide the documents, they will not process the withdrawal request and will not refund the money back to the clients who made payments. Worst of all, they will not respond to your emails.
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Hello Douglas,
We realize that we are a tad late in responding to your concerns and would like to apologize for the time is has taken as well as your less than satisfactory experience with Pesapal. Please note that we have published all official intergration extensions here http://developer.pesapal.com/official-extensions - Kindly refer to these plugins as we have since tested and approved them.
Simple selling is a product that allows you to upload your products and gives you a link for your online store.
Once a customer pays, you then get a notification of a complete payment but money is kept in Escrow until a customer acknowledges that they have indeed received the product or service.
Alternatively, once you as a merchant confirms that you have shipped the product, the money is released into your account after 24hrs should the customer fail to lodge a complaint. This means that the products are necessarily hosted on your site particularity due to the escrow feature.
Please also note that due to security concerns, all refunds have to be routed through a request sent to Pesapal. This is done to avoid fraud and protect the integrity of your customers payment information.
We once again apologize for any information that was not provided upon sign up. We require official government documentation to verify the legitimacy of any business that signs up with Pesapal. This is done to reduce incidences of fraud and is mandated by the government as a payment integrator.
Lastly, please note that you can reach Pesapal support on Tel: +254-070-619-1729 Email: info@pesapal.com.
We hope you will have a much better experience with us in future.