• Perfume.com

2024 CUSTOMER CHOICE AWARD

Perfume.com

Overview

Perfume.com has a rating of 4.5 stars from 8,231 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfume.com most frequently mention fast delivery, great prices, and timely manner. Perfume.com ranks 1st among Perfume sites.

  • Service
    598
  • Value
    3456
  • Shipping
    3500
  • Quality
    7632

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 82.4%
Positive
136
Neutral
6
Negative
23

Instant Feedback

128,417 reviews

114
See all photos

What reviewers want you to know

Positive highlights

  • Always a great shopping experience with the right prices!
  • Good options for perfume great service and delivery time on products always.
  • 2024 Customer Choice Winner

Critical highlights

  • Never got my order and they have no customer service to deal with this issue.
How would you rate Perfume.com?
Top Positive Review

“I love your company”

Mary C.
4/10/24

I love your company. I have been buying from you for at least 10 years. Greater selection than any bricks and mortar store. The only issue is when something is on a waiting list!

Top Critical Review

“Do not buy from this company!”

Laura P.
1/14/24

I ordered 5 bottles of Joy perfume, and only 2 were shipped. Also the bottles of perfume were not in the original box and the perfume smell different than the real Joy perfume. Despite multiple emails back-and-forth, the company did not admit their mistake, and would not refund my money. Do not waste your time on this company!

Reviews (8,231)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1172) delivery time (112) customer service (473) web site (345) department stores (146) quality products (134)
Thumbnail of user constancer66
1 review
0 helpful votes
August 16th, 2021
Verified purchase
• Updated review

Good, It's convenient, I don't have to get out in the hustle and bustle of all the traffic.

Reason I chose this product:

They are products that I like

Quality
Good, It's convenient, I don't have to get out in the...
August 9th, 2021
Verified site experience
• Previous review

Good, It's convenient, I don't have to get out in the hustle and bustle of all the traffic.

Reason I chose this product:

They are products that I like

Thumbnail of user theresaa262
1 review
1 helpful vote
September 2nd, 2021
Verified purchase

So happy that my order came very quickly! Excited to have one of my old classic fragrances again.

Reason I chose this business:

Discovered this service online and happy that I decided to try them out.

Reason I chose this product:

I found an older fragrance from my high school days! So nostalgic.

Quality
Thumbnail of user deaunceg
2 reviews
0 helpful votes
September 5th, 2021
Verified purchase
• Updated review

Always quick and efficient experience. I never have to worry about wrong orders and the prices are affordable.

Service
Quality
Great and convenient
June 8th, 2021
Verified site experience
• Previous review
Reason I chose this product:

My signature

Thumbnail of user sandrag1741
1 review
0 helpful votes
September 5th, 2021
Verified purchase
• Updated review

I received exactly what I ordered, quickly and at a decent price. I'd recommend the site to others.

Reason I chose this product:

Price was half of product website.

Quality
Too easy and great price!
August 27th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Price was half of product website.

Thumbnail of user kenijahd
1 review
0 helpful votes
September 14th, 2021
Verified purchase

Absolutely amazing! Fast shipping with no delays whatsoever. I always order from u guys and I love it!

Quality
Thumbnail of user jasminer215
1 review
0 helpful votes
October 10th, 2021
Verified purchase

First time purchasing through the website and it was a breeze. I will be ordering more from here

Quality
Thumbnail of user laurap1004
1 review
0 helpful votes
May 2nd, 2021
Verified purchase

I was so pleased to find the site. I had purchased Tommy Bahama's Martinique perfume locally for a couple of years and the store was later closed. I was really happy to find this perfume again. Good price, shipping was quick. Love it, thank you Perfume.com!

Quality
Thumbnail of user debbyf22
1 review
0 helpful votes
May 8th, 2021
Verified purchase

I have missed this fragrance for many years, so glad to have it back in my life again.

Reason I chose this business:

Because of Paul Sebastian Design for Men being available

Reason I chose this product:

As I said above I have missed this scent for many years and now I am over joyed it is back in my life.

Quality
Thumbnail of user lindan858
1 review
0 helpful votes
May 14th, 2021
Verified purchase
• Updated review

It has been a good experience so far my order was easy to place and very quick delivery.

Reason I chose this business:

I have been unable to find my perfume at local stores and it was such a great price on Perfume.com i just had to try it.

Reason I chose this product:

I like the price was just too goo to pass up and the product so hard to find and now that my purchase has come in im very happy with the quality of the product too!

Quality
It has been a good experience so far
May 7th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Unable to find my perfume at local stores

Reason I chose this product:

I like the price and the product

Thumbnail of user dees583
1 review
0 helpful votes
May 17th, 2021
Verified purchase

Super easy to find my husband's favorite cologne, order it and received it within a couple of days.

Quality
Thumbnail of user maxinem82
2 reviews
0 helpful votes
July 4th, 2021
Verified purchase

Overall it was a good experience and I got my order in a timely fashion. Will buy again.

Reason I chose this business:

I wanted the real deal

Reason I chose this product:

Love the sent it gose with me

Quality
Thumbnail of user lauriehl
1 review
0 helpful votes
July 6th, 2021
Verified purchase

I'm very glad to have found one of my favorite scents and the purchase process was very smooth.

Reason I chose this business:

The site has an extensive selection for someone like me, who would not have much time to “shop around”.

Reason I chose this product:

One of the best.

Quality
Thumbnail of user tracieh50
1 review
0 helpful votes
July 9th, 2021
Verified purchase
• Updated review

Fast easy and reasonably priced transaction! I am always confident my order will arrive on time and undamaged.

Reason I chose this product:

I love the fragrance! It’s a birthday gift for my special man.

Quality
Fast easy and reasonably priced transaction!
October 19th, 2020
Verified site experience
• Previous review
Reason I chose this product:

I love the fragrance!

Thumbnail of user patw378
1 review
0 helpful votes
July 19th, 2021
Verified purchase

It was very easy all the way from start to finish and was delivered as scheduled
Thank you

Quality
Thumbnail of user sheralds
1 review
0 helpful votes
August 21st, 2021
Verified purchase

It was awesome! No problem placing the order or checking out. One of the easiest sites I've used. Thank you Sheri

Reason I chose this business:

Easy ordering and price. Coupons readily available! My Favorite!

Reason I chose this product:

Estee Lauder is my favorite perfumes!

Quality
Thumbnail of user okwudirie
1 review
0 helpful votes
March 22nd, 2021
Verified purchase
• Updated review

This is an awesome perfume. I had the sample and knew I was definitely going to buy the full bottle. Great price here compared to all the stores I checked. Fast shipping. I have no complain. I read people saying it does not last. Please it last all day with just one spritz. Ask someone else to smell you. You may not smell it but it is still there.

Reason I chose this business:

Best price. I love the perfuy

Reason I chose this product:

I have a sample and I love it

Value
Shipping
Quality
No hassle with shopping and check out
March 15th, 2021
Verified site experience
• Previous review
Reason I chose this product:

I have a sample and I love it

Thumbnail of user shoanelliee
1 review
0 helpful votes
June 4th, 2020
Verified purchase

I love this website and my stuff wasn't long coming I'll be shopping here often saves me time from going to department stores and the merchandise is less expensive

Reason I chose this business:

I saw it had reasonable prices

Reason I chose this product:

I love the smell of jlo and edhardy

Value
Shipping
Quality
Thumbnail of user kimberlyi375
2 reviews
0 helpful votes
September 7th, 2021
Verified purchase
• Updated review

I had ordered several testers since my fave perfume was discontinued. They were all really good but one stood out. My cat broke that tester so I went ahead and ordered the largest I could fine. I love it and shipping was very quick

Reason I chose this business:

Recommended by a friend

Reason I chose this product:

I was looking for scents similar to the discontinued one I loved.

Quality
So many fragrances from when i was younger
July 15th, 2021
Verified site experience
• Previous review

So many fragrances from when i was younger. I'm excited to try to find them all

Reason I chose this business:

I was looking for a discontinued scent

Reason I chose this product:

They were relatively similar in note to the one I love that's discontinued

Thumbnail of user lilyj104
2 reviews
0 helpful votes
June 20th, 2022

Very fast processing of the order and delivery to the transportation company. More than once I buy from this store. Great service and quality. So far, all went on five. I liked the design of the site, it is convenient and easy to choose the goods.

Thumbnail of user doloresa64
1 review
0 helpful votes
August 23rd, 2021
Verified purchase
• Updated review

Very good experience. Products I couldn't find at other sites and good prices. Just had a little trouble signing in.

Reason I chose this product:

Perfume is my sister's favorite, bought it for her birthday

Quality
Very good experience
August 15th, 2021
Verified site experience
• Previous review

Very good experience. Products I couldn't find at other sites and good prices. Just had a little trouble signing in.

Reason I chose this product:

Perfume is my sister's favorite, bought it for her birthday

Thumbnail of user elsav14
1 review
0 helpful votes
March 19th, 2021
Verified purchase

Received my Jill Sanders perfume promptly. It's a fragrance I can't get at my local retail store so I was excited when I saw it at perfume.com. Will definitely order from them again. I saw several others that aren't very common anymore but worth purchasing.

Reason I chose this business:

They carry a wide range of fragrances

Reason I chose this product:

I bought in Europe many years ago and fell in love with the fragrance. I also got a lot of compliments

Value
Shipping
Quality
Thumbnail of user aprilk146
1 review
0 helpful votes
March 11th, 2021
Verified purchase
• Updated review

After using another site and being disappointed. I was happy to find Parfume.com. I found everything at a great price.

Reason I chose this business:

Wass willing to try another online company. Happy I did

Reason I chose this product:

Replacing the ones I always wear

Value
Shipping
Quality
Quick and easy Thanks
March 4th, 2021
Verified site experience
• Previous review

Quick and easy
Thanks

Reason I chose this business:

Got tried of the other parfum site. Glad I found you.

Reason I chose this product:

Some I've worn for years other I've been wanting to.

Thumbnail of user donnac1460
1 review
0 helpful votes
May 11th, 2021

I bought this as a gift for someone else at Christmas but loved it so, I kept it for myself. I have already ordered a back up because I never want to run out. Quatre by Boucheron is the nicest fragrance and I constantly am complimented on how nice I smell!

Products used:
Perfume

Service
Value
Shipping
Quality
Thumbnail of user trieul2
13 reviews
0 helpful votes
December 31st, 2023

Does not matter which brand or which specific fragrance you are looking for, these guys have it! The array is really impressive for authentic perfumes, so they cater to a lot of different tastes and preferences, good to remember these guys when its buying gifts time. Aside from that, the website is really easy to browse and the pricing is absolutely not ridiculous too. This one went in my bookmark a long time ago and a reliable source for gifts and treating myself ever since. The orders are always well packaged and in great condition, so you don't have to worry about nothing.

Service
Thumbnail of user wendellb108
2 reviews
0 helpful votes
December 8th, 2023
Verified purchase

You delivered on time and very well acceptable just make it so easy for me to wear this type of cologne. I think that is a very good product. The products were sent on time.

Reason I chose this business:

Because I like this so much

Reason I chose this product:

I like the way this smell

Quality

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Company Representative

Thumbnail of user rony18
ron y.
Typically does not respond to reviews

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