Overview
PDFSimpli has a rating of 3.1 stars from 1,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFSimpli most frequently mention great service, easy process and much time. PDFSimpli ranks 5th among Software sites.
Okay so far.
I have not yet seen the result.
Hopefully you did a good job.
pdfsimpli.com charges 39.95 every 4 weeks without notice to the email of the person being charged. I got an email confirmation of my trial subscription payment, but no notice of the ongoing charges. They will only refund for payments made in the last 30 days - so they are willing to stealth charge until someone notices that they are being charged and then only refund the last charge. If I had not checked credit card statements they would have drained my account over time.
Experience is great, but it's NOT free. Have to add 17 more characters, but it's still not free, regardless of the number of characters.
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95.
We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
The PDF editor works pretty well, however it is advertised on Google as free (at least for 24 hours in the most charitable reading of the site description). It is not. You can edit your document but the download function is behind a paywall. Luckily, the 14-day trial isn't too much, but then charging over $30/month after that period and hiding it in the fine print, especially when the monthly subscription is only 25, is pretty egregious. Will be sure to cancel soon.
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24hr for one document converted to word, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95. Also to clarify the $25 monthly, that would be by selecting the annual subscription where it is an estimate per month. However, the plan has to be paid upfront for the whole year to a total of $299.00
We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
User friendly, urgent conversion needed well organized and simple system recommend to others, Thank you for this greate service
Hello,
Thank you for your fantastic review! We're delighted to hear that you found our service user-friendly, well-organized, and simple. We're glad we could assist with your urgent conversion needs and that you would recommend us to others. If you ever need assistance or have any questions, please feel free to reach out to us at 1 (844) 898-1076 or via email at support@worksimpli.io. We're here to help in any way we can.
Thanks again for your support, and we look forward to serving you again soon!
Best regards,
PDFSimpli
I did not get my download yet and this site is not that user friendly.
Hi,
Thank you for leaving us a review. We've worked really hard to bring more functionality to our product. Please explain what happened. We will share this with our team so we can look into it. Please contact us for assistance at 1-844-898-1076 between 9:30AM- 6:30PM AST, Monday-Friday or via email support@worksimpli.io & online chat (24hrs).
Regards,
PDF Simpli
They originally charged me only $1.95 for this service, worth it, but then snuck in a proviso that it was a free trial only -- and then started charging me $39.95 a month after that. When I finally realized that I was getting charged this amount, they refused to give me my $79.90 back, saying that I had entered into the contract knowingly. Yeah, right.
I'm a senior citizen and $80 means more to me than the average person. Yet I have no recourse to get my money back for a service that I only used once because it was FREE. Ha.
Does not work as describe. You can only edit some things and is not what you sell.
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at techsupport@worksimpli.io 24/7. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
I call the customer services to cancel a subscription and they never gave my money back...also the customer services hang me the phone to times. CARLOS AND RAY. I you think in buying this product, think twice. There is a lot of them for free and better..
Hello,
Thank you for sharing your feedback with us. We are very sorry for the inconvenience. All of our services are on a subscription basis. You can try our "Delayed" Option and wait 24 hours for one document, free of charge. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends otherwise you'll be enrolled in the automatic montlhy subscription. We do have arefund policy in place and depending on the account, we can see if it can be refunded or not. Please, reach out to us by email at support@worksimpli.io. We can rectify the situation.
Regards,
PDFSimpli
Beware of these people. They advertise a free service and then charge you. You pay for 14 days and then out of the blue your account gets charged another $40! To be fair, they said they'd give me a refund, The service works but you can certainly deal with a more transparent organisation.
Hello,
Thank you for leaving us a review. Registering to our website, editing and converting is completely free and so is downloading the text version of the document in our editor.
To download the file in all other formats or print the converted document, then an active paid subscription is needed, which you can cancel at any time. Our product is very competitively priced when compared to our competitors.
To try our product for free only for one file, you have to choose the “Delayed” option and wait 24 hours for your document.
Thank you,
PDF Simpli
Upon reviewing my billing statements, I noticed that WorkSimpli, a subsidiary of this company, was fraudulently charging my account in the amount of $39.95 each month. I never once authorized these charges nor used this service. I contacted WorkSimpli to inform them of the fraud and the fraudsters themselves replied saying all they would be willing to do is refund the most recently charge rather than the several fraudulent charges that were never authorized. They can also confirm on their own end that I was not using their services and did not authorize the charges yet they continue to deflect. They reference their terms of cancelling a free subscription but I was never the one to sign up for this in the first place and someone else illegally used my payment information yet they take zero responsibly and do not honor the laws based around fraudulent charges such as this case.
When I did the trial, I only expected it to come out one time. I was not given a notice that another $38 would come out of my account. I did not know that I needed to cancel that. It was an ongoing charge. They absolutely refused to refund my money even though the day I called was the final day to renew according to them they were rude and hung up on me as well refusing to give me a refund for something I don't even use.
Very bad. I demand a refund.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hello,
Thank you for sharing your feedback. We apologize for any confusion regarding our subscription process. Please note that when signing up, our service includes a trial period, and the subscription automatically renews unless canceled within the trial timeframe. This information is outlined during registration to ensure transparency.
If you believe there has been an error or require assistance, please reach out to us directly at 1-844-898-1076 or email support@worksimpli.io. Our team is here to review your case and provide support.
Best regards,
PDFSimpli
I have asked for a refund and they don't respond. And they bill you $49 monthly! STOP
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at support@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
Great, was simply to use. As of now I have not received my document, still waiting.
Hi,
Thank you so much for your feedback. We're happy to hear that you are enjoying our product. Your satisfaction is our top priority, and it's always rewarding to receive such positive feedback. If you have any further comments or suggestions, we would love to hear them. Our team is continuously working to enhance our products and services, and your input is invaluable. If you ever need assistance, don't hesitate to contact us at 1-844-898-1076 9 AM- 6 PM AST Monday- Friday or via email at support@worksimpli.io.
Regards,
PDFSimpli
Please be careful when signing up with this company. They will continue to take money out of your account without your authorization. The customer service is extremely rude, and when I asked to speak to a supervisor, she stated that they did not have supervisors and that she was not refunding my money. I have reported them for fraud. Do not sign up with this company unless you want your money STOLEN.
Hi
We do not offer one time use or free trials. To use our service we have a 14 day trial for $1.45 or $1.95.After the 14-day full access ended your account was enrolled in the $39.95 option. It is mentioned in the billing page before you pay what will happen to your account after the 14 day trial ends. After every subscription purchase we send an email to our customers to confirm their purchase. Once you cancel the account you will receive an email confirming the cancelation no further charges will be made. If you do not cancel your account it will be remain as an active subscription. In the future, you can contact us through our online chat on our website, email support@Worksimpli.io or call us at 844-898-1076. Thanks for using PDFSimpli.
Please be careful when signing up with this company. They will continue to take money out of your account without your authorization. The customer service is extremely rude, and when I asked to speak to a supervisor, she stated that they did not have supervisors and that she was not refunding my money. I have reported them for fraud. Do not sign up with this company unless you want your money stolen!
Hi
We offer a 14 day trial for $1.95 for unlimited access. After the 14 day trial if the account is not cancelled you will be enrolled in out base subscription to continue with our services. This is mentioned in our terms and agreement. You can cancel any time. If you have a paid subscription you can cancel in the website in MY Account and under account settings. In the future, you can contact us through our online chat on our website, email support@pdfsimpli.com or call us at 844-898-1076. Thanks for using PDFSimpli
Excellent software. I thought it would be very hard to use till I click the link.
Hi,
We really appreciate you taking the time out to share your review with us. We're delighted to learn that you had a great experience with PDFSimpli. We value your input and encourage you to let us know more details about your experience with us. Thank you for the 5 star rating.
Sincerely,
PDF Simpli
It did not unlock the file which was the only reason for purchasing the product.
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 9 AM- 6 PM AST Monday- Friday or via email at techsupport@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
We will take the difficult and confusing work of editing, converting, compressing, splitting, or compressing PDFs and make it simple. We are all about the simplicity. And don't worry, we’ve got your back. We have a 100% 30 days money back guarantee if you are not satisfied with our product. So go on and sign-up for full access and find out what people are talking about.
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Hello,
Thank you for your 5-star review! We're glad to hear that your experience has been positive so far. We hope the final result meets your expectations. If you have any questions or need further assistance, please feel free to contact us at 1-844-898-1076 or via email at support@worksimpli.io. We're here to help!
Thanks again for your trust, and we look forward to continuing to serve you.
Best regards,
PDFSimpli