I used PDFGuru to edit a document and paid for their service. I opted out afterward, not knowing they had a hidden policy designed to scam people. Eight days later, they withdrew 49.99 euros from the card I used, claiming that when you use their service and pay within 7 days, they automatically convert you into a subscriber and charge you 49.99 euros.
After unauthorizedly withdrawing the money from my account, they used another company, Adbraze.com, to withdraw an additional 49.99 euros the same day, within 4 hours. Upon investigation, I found that this company is located in the same city as PDFGuru, Nicosia in Cyprus.
I contacted them to request a refund, but they refused and denied the fraudulent activity they committed. Do not use their site; they are operated by scammers who will steal your credit card information and possibly sell it on the black market. Google should blacklist this site.
You think you are paying a one off fee of $1.99 to convert a PDF file and a week later end up with a $49.99 subscription charge. Check you junk mail for their dodgy order confirmation that notifies you that you have in fact signed up for a 7 day introductory offer and after 7 days you will be automatically charged $49.99 per month. SNEAKY, DISHONEST marketing - stay well away!
Dear Sue! Thank you for sharing your experience, and we’re very sorry for the confusion and frustration this caused. We understand how disappointing unexpected charges can be. Our $1.99 offer is part of a 7-day trial, after which the subscription auto-renews at $49.99 unless cancelled—but we regret if this wasn’t made sufficiently clear. Please reach out to us at support@pdfguru.com, and we’ll be happy to review your account and help resolve the issue. Your feedback is important, and we’re committed to improving clarity and service.
Same here. Small letters in email, charged 40+ dollar without consent. At first they said charge for the first time only, after 1 months they simply deduct. Beware please beware. Do not ever use PdF guru.
Mine was worst. I used 2 times, mistakenly registered using 2 diff accounts, paid 1.99 both times. And they charge me double because 2 different accounts, I tried to log into both accounts but did not work. They even said this account previously have been registered as bla bla bla but still charged double. The fish
Dear Melayu! Thank you for the review! We’re really sorry to hear about your experience, and we sincerely apologize for any confusion caused. At PDF Guru, we aim to be transparent in our service, and we regret that this wasn’t your experience. If you’ve encountered any issues with billing or account access, please reach out to our support team at support@pdfguru.com. We’d be happy to assist in resolving your concerns and ensure you’re not unfairly charged. Thank you for bringing this to our attention, and we hope we can help make this right.
Definitely a scam! Tricks you with thinking you are being charged a ONE time fee of just 99 cents then charges 49.99 for a subscription. Do not use pdf guru if you do not want to be out of money you didn't plan on spending for a horrible experience.
Dear Kay! Thank you for your feedback. We're very sorry to hear about your frustration. At PDF Guru, we strive to provide clear communication about our subscription model. We regret that there was confusion regarding our pricing structure. If you feel that you’ve been incorrectly charged, we encourage you to contact our support team directly at support@pdfguru.com. We are happy to assist in resolving any billing issues or misunderstandings. We are always working to improve and ensure a better experience for all of our users.
I paid 1 dollar to merge some pdf files one time only, after a month the company deducted 50 dollars, when I enquired for the reason I was informed by their customer service that you subscribed to a month membership with us, I do not recall seeing any clause when I initially paid for the merger of those pdf files nor made any other request afterwards, I asked for a refund but the company refused saying that this is their policy, so for whoever is reading this please make sure you don't fall for the same trap.
Dear Mohamed! Thank you for sharing your concerns! We’re very sorry to hear about your experience. Our goal is never to mislead, and we understand how upsetting unexpected charges can be. The $1 payment is part of a 7-day trial that automatically converts to a monthly subscription unless canceled—this information is included during checkout, but we know it can be missed. Please reach out to us at support@pdfguru.com so we can review your case directly. While we do follow a set refund policy, we’re happy to take a closer look and try to resolve the situation. Your feedback is taken seriously and helps us improve transparency.
Estou a começar no guro, vou apreender mais para já a experiência é pouca. Já converti jpg para pff estou a gostar da experiência.
Dear Valued Customer! Thank you for sharing your experience! It’s great to hear you’re enjoying getting started with Guru and that you’ve already successfully converted your JPG to PDF. Keep exploring and learning—there’s so much more to discover, and we’re here to help anytime you need!
Terrible service. Claim to convert pdf to word, however when I uploaded a pdf to convert, they force you to pay first without showing you the result. The result as to no surprise was useless. It just pasted pdf pages as Images into word document. And they refused to refund the money.
Dear Alexey! Thank you for the review! We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it is when results don’t meet expectations. Our tool should accurately convert PDFs to editable Word documents—not just image inserts—so if that didn’t happen, something went wrong. Please email us at support@pdfguru.com so we can look into your file and provide a resolution. We want to make this right and ensure you're satisfied with the service. Your feedback helps us improve.
Do not use PDF Guru.
I was only editing a PDF file, but they sold me a monthly subscription of US$ 45.99 without my authorization or consent, and charged me the first month's fee through PayPal, though I paid for editing the PDF US$.99 as well. I never received the product (subscription) value of US$ 45.99
There are flaws in their process. They pretend that creating or editing PDF files is free, but they charge, and their charges are in US dollars though I am in Australia.
I used PayPal only to avoid this type of situation. I trusted PayPal. I didn't authorize to pay US$45.99.
PDF guru is a serial offender. Many users are complaining about the same issue. Please see the review of other people on the following site:
https://www.productreview.com.au/listings/pdf-guru
Dear Abdul! Thank you for taking the time to share your experience. We’re very sorry to hear about the unexpected charge and understand how frustrating that must be. We would like to clarify that PDF Guru clearly outlines its free trial terms, including the automatic conversion to a monthly subscription after 7 days unless canceled beforehand. This information is presented during the sign-up process and confirmed via email. However, we understand that this may not always be clear to everyone, and we're actively working on improving transparency around our billing process. If you believe you were charged without fully understanding the terms or did not receive the value expected, please reach out to us directly at support@pdfguru.com. We are committed to reviewing each case individually and ensuring fair treatment. We are also not affiliated with the review sites you mentioned, but we take all feedback seriously and are working hard to improve both our service and communication. Thank you again for your feedback — it helps us improve.
This business tricks people into paying for a subscription. The trial lasts 7 days and then you are supposed to cancel it 24 hours in advance of the end. By doing this, you end up paying for the sub. It is written in VERY SMALL letters on the website - not noticeable. Pathetic way to do business.
Dear Jane! Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration you’ve experienced. It’s important to us that our customers fully understand the terms of our service, and we take your comments seriously. We are committed to improving the clarity of our communication and ensuring that our terms are easier to understand. If you feel there has been any issue with your billing or subscription, please contact our support team at support@pdfguru.com, and we’ll be more than happy to look into it and assist you further. We value your input and appreciate you bringing this to our attention.
PDF guru charges 0.99$ which is a subscription fee then they end up saying something about $49.99 in a very small font so they can take recurring funds none refundable I am so not pleased especially because the features I needed were useless to me I am so never subscribing to anything in future. Couldn't even compress 1mb mxm
Dear Valued Customer! Thank you for your feedback. We sincerely apologize for the frustration you've experienced. It’s never our intention to mislead or upset our users, and we understand how this situation could be disappointing. We take your concerns seriously and will review our communication to ensure clarity regarding the subscription terms. If you believe there was an issue with your subscription or would like to request assistance, please reach out to us at support@pdfguru.com. We are committed to resolving any billing issues and ensuring a better experience for our users. Thank you for bringing this to our attention.
PDFguru is a scam site that lures you in with a one-time fee of $1.99, but then charges you $49.99 every month without your consent. Avoid using PDFguru at all costs.
Dear Valued Customer! Thank you for the feedback! We are truly sorry to hear about your negative experience and understand your concerns. At PDF Guru, we value our customers and are committed to transparency in all transactions. We apologize for any confusion or frustration caused by our billing process. If you have any questions or concerns regarding charges, we encourage you to reach out directly to our support team at support@pdfguru.com. We will do our best to address your situation and work towards a fair resolution. Thank you for bringing this to our attention. We appreciate your feedback and are constantly striving to improve our service.
You're charged €0.99 for a trial, and then suddenly billed €50 every month. In my case, I only realized this after 9 months — that's €450 lost for a service I never used. Platforms like this should be banned. Avoid at all costs.
Dear Davide! Thank you for the feedback! We sincerely regret to hear about your experience and truly appreciate you taking the time to share it. We understand how frustrating it must be to realize months later that you were being billed for a service you didn’t intend to continue using — and we want to acknowledge that clearly and transparently. Our trial terms, including the subscription cost and automatic renewal, are stated during the sign-up process and in the confirmation email. That said, we realize this can be easy to overlook, especially when you're just trying to quickly edit a document. It’s never our intention to mislead, and we’re sorry that the process felt deceptive rather than clear. We are actively working to improve how and when subscription details are presented so they are more noticeable, even during quick sign-ups. We would like the opportunity to review your case and see how we can make it right. Please reach out to us at support@pdfguru.com with the email address used to register, and we will personally investigate your charges. While we can’t change what happened, we can at least work toward a fair resolution. Thank you again for your honesty. Your voice helps us do better.
I needed a form and paid $0.99 to get it and a week later they took $50 from my account. They are refusing to give me a refund when I NEVER signed up for any subscription! This is absolutely unacceptable! I will never use them for any future needs and will let everyone i know to not use them either!
Dear Pamela! Thank you for the review! We're truly sorry to hear about your experience. We completely understand how frustrating and upsetting unexpected charges can be. While our intention is never to mislead, we recognize that subscription details may not have been as clear as they should be. Your feedback highlights the need for us to improve clarity around our billing practices. We’d like to make this right—please reach out to our support team at support@pdfguru.com with your account details so we can review your case in full. Your trust is important to us, and we appreciate you bringing this to our attention.
Similar experience to previous reviewers below. Did a single file conversion for USD1 and once they have your bank details, they sign you up for a monthly trial plan of USD50 without your consent. When you receive the charge 7 days later, they claim you didn't cancel the trial and the first month charge of $50 is non refundable. All emails to them are replied with automated messages saying they cannot refund. Your best approach is to open a dispute with your bank to reverse the charges.
Dear Dan! Thank you for the feedback! We're truly sorry to hear about your experience and any frustration caused. PDF Guru offers a 7-day trial to give users full access before committing to a monthly plan. We understand this was not your intention, and we sincerely apologize for any confusion. The charge occurs automatically if the trial isn't canceled before it ends, as noted in the terms presented at sign-up. That said, we take feedback seriously and would like to look into your case further. Please email our support team at support@pdfguru.com with the email address you used to register, and we'll do our best to assist you promptly.
This website is a scam! They say you can sign up for a one time use account for seven days for $1.99, then they charge you without notice a week later that you'll be charged $49.99 for a one year subscription a week later! I disputed the transaction with my payment processor & they wouldn't give me a refund, claiming the company did nothing wrong! I emailed the company and they won't issue a refund either. I read reviews too late that they scam people this way all the time and that people who've used their credit cards with this company's website suddenly have unauthorized charges appear on their accounts! Do not use their service! Very dishonest and definitely not customer service friendly
Dear Kim! Thank you for bringing this to our attention. We’re truly sorry to hear about your frustrating experience. We understand how upsetting unexpected charges can be, especially when it feels like the terms weren’t clearly communicated. Our intention is never to mislead, and we take your feedback seriously. While the subscription terms are outlined during sign-up, we recognize that this can be missed and are actively working to make our process clearer and more transparent. If you’d be willing to give us another chance, please reach out to our support team at support@pdfguru.com and reference your case — we’d like to take a second look.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Afolabi! Thank you for the review! We’re sorry to hear about your experience and take these concerns very seriously. We understand your frustration, and we apologize for any confusion caused by our billing process. PDF Guru strives to be transparent about all terms and conditions, and we aim to ensure that our customers are fully informed of any charges. If you haven’t already, we kindly ask you to reach out to us directly at support@pdfguru.com. We want to address your situation and work toward a resolution. We take customer feedback very seriously, and we are committed to improving our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.