• Pottery Barn Teen

Pottery Barn Teen

Overview

Pottery Barn Teen has a rating of 1.2 stars from 176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pottery Barn Teen most frequently mention customer service, pottery barn, and delivery date problems. Pottery Barn Teen ranks 374th among Furniture sites.

  • Service
    49
  • Value
    41
  • Shipping
    44
  • Returns
    36
  • Quality
    35

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
29
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Very frustrated and customer service had nothing to tell me or nothing to help me out with.
  • I see why pottery barn teen had such bad reviews...
How would you rate Pottery Barn Teen?
Top Positive Review

“Got 20% Off Order with Signup”

leo j.
9/28/19

Hi guys, This is Jhones. Yesterday I received my Dining room Furniture from Pbteen. I found Pbteen in Mycoupons when browsing the Internet to buy the furniture. At that time I felt happy after observing their collection and Quickly placed my order. I have benefitted with 20% off order with signup. This day I just checked the whole product and I found that their shipping service and quality of the product was amazing.

Top Critical Review

“Nightmare/FRAUD Company”

G F.
1/24/24

Stolen money. Stolen time. No one from actual management will address the many attempts to discuss what they have put our family through. My son waited for a 3K bed with a guaranteed delivery date before the end of November. In December it was "in transit" and then canceled by the company once in route…and after us staying home to receive the item which never arrived! Hours on the phone with people who do not care, whitewashing the situation and taking no responsibility and now here we are in late January with no bed AND no refund provided yet. I will never again do business with Pottery Barn or any affiliated company. It's disgusting beyond measure what they have put our family through and the greatest insult is that the people who can do something are hiding behind their desks pawning off all necessary communication to the underlings. By the way, if you work for them, you should go to any other company for your own personal health. What a disgrace.

Reviews (176)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (98) pottery barn (54) delivery date (18)
Thumbnail of user leoj34
1 review
0 helpful votes
September 28th, 2019

Hi guys, This is Jhones. Yesterday I received my Dining room Furniture from Pbteen. I found Pbteen in Mycoupons when browsing the Internet to buy the furniture. At that time I felt happy after observing their collection and Quickly placed my order. I have benefitted with 20% off order with signup. This day I just checked the whole product and I found that their shipping service and quality of the product was amazing.

Thumbnail of user lindas949
1 review
2 helpful votes
September 1st, 2018

Product was good, didnt have a problem. Ordered a book bag, was well made color was right. Granddaughter is enjoying it!

Thumbnail of user elizabethr24
1 review
1 helpful vote
September 15th, 2013

I used to love shopping at pottery barn kids and was happy to see they now have pottern barn teen too! Better for your daughters than your sons though.

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From the business

Pottery Barn Teen offers everything your teen will need to make their bedroom or dorm room uniquely their own as well as functional. They can choose from a large variety of bedroom furniture, office items, media storage, rugs, bathroom items, window coverings, lighting and decorative items. They carry collections from Beadboard, Hampton, Oxford, Locker, Lilac, Chic, Parker and many more.

Company Representative

Thumbnail of user judye16
Judy E.
Typically does not respond to reviews

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