business logo of PayPal
How would you rate PayPal?
grey star
grey star
grey star
grey star
grey star
Washington
1 review
0 helpful votes
Follow Rachel A.
Unfollow Rachel A.
Send Message
Share Review
Report Review

Paypal supports fraudulent companies. There are companies that advertise products, stating that the product has a 100% guarantee and 90 days return no questions asked. They further this claim with "backed by Paypal guarantee". To your dismay, after you check out, you find that the item is not shipping from the U.S., but from China. After over a month to get to your doorstep, much longer than the stated shipping time, the items are defective. You ask for the money back guarantee, only to be told you must pay for the return shipping, which is more than half the product cost. To add insult to injury, reviewers are stating that even after they sent the product back, the seller then said that they could not refund items that were 'not in their original condition' (i. E., opened), even though it would be impossible to test the item without opening the box. Paypal does nothing to support the buyer and continues supporting the fraudulent company to send defective products, and states that Paypal is just a "processing company". At one time, Paypal actually protected the buy from scams like this.

Date of experience: May 6, 2020
Tennessee
1 review
0 helpful votes
Follow Eliyanah C.
Unfollow Eliyanah C.
Send Message
Share Review
Report Review

I HATE PAYPAL!
September 26, 2023

F PAYPAL! AFTER ALL THESE YEARS I TRIED TO GIVE THEM ANOTHER CHANCE! EVERY F******* DEPOSIT DOES NOT NEED TO BE F****** REVIEWED! MY LAST $40 FOR GROCERIES AND THEY'RE TELLING ME THAT IT COULD BE PENDING FOR UP TO 72 HOURS! I HATE I EVER EVEN STARTED BACK USING THEM! NEVER AGAIN IN LIFE WILL I EVER!

Date of experience: September 26, 2023
California
2 reviews
0 helpful votes
Follow Lior S.
Unfollow Lior S.
Send Message
Share Review
Report Review

I purchased via PayPal couple of smart watches through ads on FB and after 2 months of waiting got completely different products worth nothing maybe 50 cents each and missing charger. Supposedly PayPal is like an "escrow" between you and seller but in reality they dont give a damn about you the customer and rather support the sellers
They ruled in favor of sellers when I failed to provide the return info to MALAYSIA and CHINA - can you imagine that I had to pay for for the bad product return which sellers know we will not do actually they are counting on that and PayPal is supporting them - dont use them there is no recovery

Date of experience: August 18, 2020
Georgia
1 review
1 helpful vote
Follow Steve C.
Unfollow Steve C.
Send Message
Share Review
Report Review

Refund refusal
February 4, 2024

I bought a black falcon drone
Used PayPal.
Even with evidence of this scam they refused
The company I bought it from was willing to credit the product purchased
Still, PayPal refused
I'm NOT ever going to use them again
Stay away
I figured they refused because it would have cost them the commission they made
Wish I could report the fraud they pulled on me
Stay away

Date of experience: February 4, 2024
New York
2 reviews
2 helpful votes
Follow Alexander K.
Unfollow Alexander K.
Send Message
Share Review
Report Review

Have all my purchased and never received items cases denied! Lost so much money due to crooked and poorly trained individuals assigned to handle customer relations complaints!

Date of experience: December 5, 2021
Canada
3 reviews
8 helpful votes
Follow Rob B.
Unfollow Rob B.
Send Message
Share Review
Report Review

They make it very easy to buy stuff through them but if you're selling on your site there are many better options than PayPal as long as your customers will still do it.

Date of experience: January 20, 2018
India
1 review
0 helpful votes
Follow NANCY J.
Unfollow NANCY J.
Send Message
Share Review
Report Review

PAYPAL HOLD MY MONEY FOR 180 DAYS AND STOLE IT BY TELLING THAT IT WAS DAMAGE FEE. DEAR FRIENDS IF YOUR AMOUNT IS MORE, THIS COMPANY WILL RUIN YOU, TRANSFERRED MY ******* DOLLARS TO PAYPAL AND NOT RETURNING.

Date of experience: March 27, 2020
Ireland
9 reviews
39 helpful votes
Follow Adam W.
Unfollow Adam W.
Send Message
Share Review
Report Review

What a crap!
May 22, 2015

This company NC Interactive, LLC took 45.95 euro from my paypal account, I dont have any service nor a game with them. I never bought anything from them. It happened 21. 5. 2015 4:58am. I made a dispute at paypayl and they said it has been reversed. Guess what... I received today my bank statement. Nothing has been reversed and I lost 45.95 euro becasue of paypal. Yes, I do have secure laptop, I do have antivirus and nobody has my paypal account password and nobody else has an access to my laptop. Screw you paypal, closing my paypal account asap, I dont need to use piece of $#*! like this!

Date of experience: May 22, 2015
GB
1 review
0 helpful votes
Follow Ian K.
Unfollow Ian K.
Send Message
Share Review
Report Review

Have used PayPal for years for hundreds of online purchases over the years. I decided to sell my laptop on gumtree, had a buyer with half an hour in London. Great I thought, till buyer put the money in my PayPal account, straight away its on hold for 21 days. Now I'm supposed to send my laptop to a stranger who could strip the internals out and replace them with substandard parts (this does happen). Or they could receive it and start a case saying they haven't received it or any old nonsense, they will get their money back while keeping my laptop and I loose out. Plus if I am selling something then I expect to be paid straight away and not in nearly a month's time. I cancelled sale lost £600 and the buyer lost a laptop for her sons birthday. Well done you corporate crooks. They probably earn a fortune on interest while they hold everyone's money. Skulduggery from banks once again. No other banks do this, its only PayPal. Lack of accountability and corporate greed. I'm closing my PayPal account. I will never use this corrupt bank ever again as they do this to hundreds of thousands of customers, imagine the interest they earn out of keeping people's money on hold while the buyer has your belongings for nearly a month while they do anything they want with it.

Date of experience: August 4, 2022
Illinois
1 review
0 helpful votes
Follow Shahab S.
Unfollow Shahab S.
Send Message
Share Review
Report Review

DO NOT DO ANYTHING WITH THEM- they are just here to stop your money - hold it, and at the time of disputes, they do absolutely NOTHING. I should've known and not done any business under their name; this company is a MODERN SCAM. Do yourself a favor and stay away - your worst banking experience was a vacation compared to what you will go through with their customer support.

Date of experience: April 6, 2023
New York
1 review
0 helpful votes
Follow Tama T.
Unfollow Tama T.
Send Message
Share Review
Report Review

PayPal is withholding money for at least 21 days, that my client paid me for services rendered and they can't seem to grasp that I can't print a shipping label or add tracking to my "shipment" to get my money sooner yet they took their hefty fee from what my client paid me and didn't put a hold on the fee they took…biggest mistake using them as a credit card processor for one of my commercial cleaning clients…they seem to think that my client is going to want a refund for services billed to them and paid by them 3 weeks after services for the month of august were rendered and we are more than half way through the September monthly cleaning schedule that will be billed in October…that concept is too difficult for PayPal reps to grasp…and I rated 1 star because zero stars isn't an option.

Date of experience: September 20, 2023
GB
1 review
5 helpful votes
Follow Tiffany M.
Unfollow Tiffany M.
Send Message
Share Review
Report Review

What good is using PayPal now that everytime you sell on eBay or another site or family and friends send you money it pends for up to 21 days. Rude customer services the way they speak to you on the phone. A woman helped me release my money then it happened again so I rang back and two men I spoje to at different times were so disappointing didn't help didn't speak sence and wouldn't release my money. I wont be using PayPal again. Discusting. Please dont open a account as they will not release money.

Date of experience: April 6, 2016
France
1 review
6 helpful votes
Follow Alice M.
Unfollow Alice M.
Send Message
Share Review
Report Review

Cheating company
July 9, 2019

Hello, my account pay pal was hacked and the seller is OK if Paypal cancel the payement. And Paypal does not agrre. It's really cheating and not protecting the consumer and ever the seller. Avoid Paypal. Now I discover banls have similar services more secured.

Date of experience: July 9, 2019
Ohio
1 review
0 helpful votes
Follow Thomas L.
Unfollow Thomas L.
Send Message
Share Review
Report Review

Scammers in India, in cahoots with at least one eBAy employee in India, got PayPal to send them nearly $2000 as a "money transfer." PayPal opened an account in my name without my authorization or knowledge and used it to take nearly $4000 - twice as much - from my credit card account. When my bank, Citi, reversed the charges, PP objected and insisted that I routinely transferred money using PayPal although I had created no PP account and had never transferred a Cent via PayPal - EVER!. In short, PayPal lied. NEVER TO BE TRUSTED. ONE STAR IS WAY TOO MUCH.

Date of experience: October 9, 2022
Finland
1 review
1 helpful vote
Follow Jai K.
Unfollow Jai K.
Send Message
Share Review
Report Review

PayPal is not reliable for protection from fraud. I purchased phone cases from a Chinese Seller called Folkswagen Co., Ltd and never received the items. It was more than 3 months. Item has not moved until I raised a ticket with PayPal. These Chinese Sellers use a fake tracking system called 17Track and it favours Chinese companies on fake delivery allegations. I was surprised to see, my items shows delivered after raising the ticket with PayPal. I have all the proofs of email communication but still, PayPal doesn't favour. I lost 34 euros and adding to this, I was expecting to receive money from a client via PayPal and they put the payment on hold for 7 business days. When I called PayPal, no body respond. PayPal are totally a Money rippers where I lost another 15 euros for delaying the payment for 7 days (exchange rates changed). I DONT RECOMMEND PAYPAL AT ALL.

Date of experience: June 4, 2020
Guatemala
1 review
0 helpful votes
Follow KARMA E.
Unfollow KARMA E.
Send Message
Share Review
Report Review

I give them a 0. I BOUGHT AN ITEM TWO MONTHS AGO, they intermediate fraudulent transactions with lots of sponsored company that have ads on Facebook and instagram, they offer you beautiful products and paypal works with them. It is a network PAYPAL/THE COMPANY SELLER/THE COURIER SERVICE. THEY SEND A MESSAGE THAT MY MESSAGE IS CLOSED. I have not received any product. I DIDN'T RECEIVE MY MONEY BACK. I DON'T RECOMMEND TO *******@paypal. THE SELLER IS A SCAM? THE COURIER IS A SCAM/PAYPAL KNOWS VERY WELL THIS FACT BECAUSE SERIES OF COMPLAINTS SO THEY ARE PART OF THIS FRAUDULENT TRANSACTIONS.

Date of experience: September 5, 2020
Texas
1 review
4 helpful votes
Follow Vickie H.
Unfollow Vickie H.
Send Message
Share Review
Report Review

Vickie
2 reviews
Star 1
Star 2
Star 3
Star 4
Star 5
A minute ago
I bought on a online site and PayPal was in on the scam was,
I bought on a online site, the items where not what I ordered, I contacted the seller who did not want to give me a refund or pay for return shipping. PayPay stated I have to send it back on my own, I did they said it was the wrong address, so they ruled in the sellers favor. I did not get the package back. So I'm out the shipping from the seller, the return shipping, the cost of the items and the items. This is a scam on the part of PayPal. I contacted them again and they said sorry can't help you. I feel like I have been raped, beaten and left to suffer alone. I will never use PayPal for online shopping again. If a site will only sell you something if you pay with PayPal, be very afraid. This is a scam and a rip off, and PayPal is in on it.

Advertisement

Date of experience: August 12, 2019
Washington
67 reviews
1002 helpful votes
Follow Melinda L.
Unfollow Melinda L.
Send Message
Share Review
Report Review

I have been trying to change my name and my email address and they are making it SO DIFFICULT! First of all, it takes at least 5 minutes to get thru their automated phone system as they keep referring you back to the website to do whatever it is that you want to do. But if you can't get in, then you get to spend HOURS and HOURS on the phone with them! It's awful. Their customer service is lacking and I'm on hold for the 4th time as I leisurly write this review. It's a time-saver if you never need to change your information... but just trying to update your name or your account information and be prepared to have you call dropped multiple times, having to deal with their EXTREMELY IRRITATING customer service. Actually... I am rethinking my 2 stars, here. Depending on how much longer I have to deal with this, I may be coming back and downgrading it to 1 star. Their "customer service" is bad...

Date of experience: April 4, 2014
Ohio
1 review
0 helpful votes
Follow Tom C.
Unfollow Tom C.
Send Message
Share Review
Report Review

Cash out
March 6, 2024

The cash out with smooth easy to do and happen without a hitch transferring to my Paypal account. I would recommend it to anyone

Date of experience: March 6, 2024
Connecticut
1 review
0 helpful votes
Follow Oxi F.
Unfollow Oxi F.
Send Message
Share Review
Report Review

I'm glad CashApp and Venmo are taking over this company (PayPal) I have been member since 2009. Every single time I sell they place ahold on my money for almost 2/3 weeks it's very inconvenient and unfair I'm done dealing with them.

Date of experience: April 7, 2022

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431