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The company generally receives praise for the aesthetic appeal and quality of its products, indicating a strong design and reliability in what is delivered. However, significant concerns arise regarding customer service, particularly in response times and the handling of returns or exchanges. Many customers report difficulties in obtaining support, with a lack of communication from the service team exacerbating frustrations. This disconnect between product satisfaction and service efficiency suggests a critical area for improvement, as unresolved issues may deter repeat business and affect overall reputation.
This summary is generated by AI, based on text from customer reviews
The dress looks lovely in the picture. My problem is that the size was too big. I e-mail several time requesting information on what is the procedure to return/exchange it and I even requested a phone number and I got no response. I also requested the Customer Service Department in Los Angeles to get in touch with me and still got no response. I gave my home phone number & e-mail address, my work phone number & e-mail address and my personal cell phone number and still got no response. But when I ordered the dress they had no problem taking the money from my account the same day. I have 180 days to open a dispute and I will continue to try and get someone to reply to response. At this point I just want my money back and I will not order from them again. I don't care how nice the dress looks!