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PaulFredrick has a rating of 1.58 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PaulFredrick most frequently mention customer service, and dress shirts problems. PaulFredrick ranks 914th among Clothing Other sites.
This company responds to reviews on average within 6 days
No positive highlights yet
Linda is the absolute most friendly and effective rep I have seen! The product is quality and when there is an issue it is resolved quickly and with care! Much appreciated Linda!
I have never purchased anything from this company, yet I have somehow ended-up on their mailing lists. Unfortunately, and this should concern anyone dealing with this company, they are sending SPAM through fake email addresses with fake subject lines, pretending to be McAfee antivirus warning you about an expired product. What kind of scam operation does this?
I've been a consistent shopper for many years with Paul Fredrick, however, lately the variation of suit fabrics have been defined to only two types; Essential and Sharkskin. The same suit with different colors. Every now and then a different wool piece, but basically all the same. Please return to better choices or I will look elsewhere.
I've ordered Paul Frederick (mostly shirts and ties) for well over ten years. The quality is more than good and there are dozens of styles to choose from. What I really don't like is that I can't tell you how many times I've paid $95 for a shirt only to find it in the clearance section three months later for $29. I definitely agree with many other reviewers: the clothing is overpriced; sometimes waaaay overpriced. The other thing you ought to know is that all the clothing is made in China. Having been to China and actually had custom made clothing there (HK and Mainland), for $95 a shirt they'd also take you out to dinner followed by drinks and a Cuban cigar! Anyhow, nice shirts but comparable to what you might find at Macy's.
Be careful with this company. Everything they sell is waaaaay overpriced. Then they charge shipping for everything. Even when it's their fault with wrong size they still charge you a return of $25. STAY AWAY FROM THEM
I purchased 4 shirts from Paul Fredrick Co. The third time I wore one of them, the seam around the buttons frayed and pulled apart. I contacted customer service and was informed that since it was more than 90 days since I had purchased, they would not stand behind the shirt. The shirt was also monogramed, so they could not put it back in stock. They would put a torn shirt back in stock? I must say, I am disappointed in their response. I expected better quality and service from a company that claims to sell premium products.
I just received a catalog from Paul Fredrick. The front page of the catalog states, in HUGE letters, "Spring Clearance". On the next page, I saw a wool travel blazer - Item #JA1511A. I went on line and selected the item in two colors - British Tan and Perl Grey. I then selected an online coupon that read "Take an extra 10% off clearance". I licked on the coupon and then the website indicated that the coupon promotion was "applied". But, when I tried to check out, the 10% would not come off. I called the order department, and I explained it to her. She asked if I wanted to place the order on the phone with her instead. I attested and thanked her. Then, when SHE ran the order through, she explained that this particular item is "excluded from that promotion". How, I asked her, could a coupon which states "take extra 10% off clearance items" does not apply to items in a "clearance" catalog which I received just today? She insinuated that I was angry, then apologized, then said she could not help me.
I have bought thousands of dollars of apparel from Paul Fredricks over the last two years. I do not understand that when I bring to their attention there is a problem with their accuracy on sales, they totally ignore me and refuse to help me.
I am rethinking, seriously, no longer buying ANYTHING from Paul Fredricks - there are many clothiers I can shop with online.
FF
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A thoughtfully crafted collection of classic menswear - updated for today. Quality dress shirts, dress clothes & business attire, always at a sensible value.
