American Patriot Getaways

It saddens me to post this poor review. We stayed at the Big Bear Ski Haus. It was a terrible stay from day one. Hot tub didn't work but the worst of all was the cockroaches! We called for them on Sunday "Christmas Day" about the hot tub (still too cold for the roaches to come out)said they couldnt come that day which I completely understood it take care of it took them 3 days to come and say they fixed it then took them til Thursday to fill it. By Friday morning it had leaked out again. On Tuesday night we came back to see Roaches everywhere we called them and they said they would come spray the next day. Woke up this morning and still had them. I had to shake out all of our belongings and pack up so I wouldn't take them home. We left a day early and the supervisor Ashton said she is going to reimburse us the final night and 10% overall for our "troubles". My husband felt she was uncooperative and appeared to only be willing to do the bare minimum. He asked for someone above her and she said she was it she is the supervisor. We don't feel like it is fair for what we had to deal with. In my opinion American Getaways is not a clean suitable place for families to stay.

Our family was looking forward to a relaxing vacation. Covid hit and we had to cancel in 2020. I received a voucher and we rescheduled for the following year 2021. We get over half way there (8 hour trip) and received a call stating our reservation had to be cancelled due to snow and no power. Fine no big deal, so we reschedule for the following year. Time for vacation that we do desperately needed (2022). Time for vacation and we were not notified about the fires that were going on, we found out about them via Facebook. Called to check if our cabin was in the evacuation area and guess what it was. I called and they stated they would send out a voucher and email it to me. Never got it. So I was under the impression like all the other vouchers we had received it would be good until December the following year. I called today to reschedule that vacation only to be told the voucher that I never received expired in April of this year and all the money I had saved for this vacation and had already paid for is just gone!

I am a veteran and First Responder and have been using American Patriot Getaways (APG) since 2016. July 25 through Aug 1,2022, we booked a week getaway at Saw Mill Springs, a "Luxury Plus" cabin with an indoor pool. Total cost was $4,000 for cabin alone. What an ABSOLUTE DISSAPOINTMENT. I generally get one week off every two years for my family. Upon arrival at the "CABIN" the grass was a foot high, there was garbage everywhere, the grill was a charcoal grill that was rusty and nearly unusable and immediately knew we had been taken. Inside the cabin the carpets/stairs were filthy, the arcade machine did not work and the pool basement looked like an amazon jungle. There was black mold everywhere and water was actually dripping down the walls, doorways and windows. I have many photographs. The waterfall in the pool didn't work and the dehumidifier in the basement was broken. I called the service desk and it was so bad that they moved us to another old, run down cabin called "Misty Mountain Sunrise". I will say that a representative named Dana was helpful and said he would return $600 for the drop down in cabin quality. At the end of this ordeal we received $553 total for this disaster of a vacation. We stayed at this cabin for 3 nights while they fixed the dehumidifier and wiped off the black mold at Saw Mill Springs. At Misty Mountain Sunrise I was lucky enough to clean a propane grill that had never been cleaned and my wife had the wonderful experience of cleaning the entire cabin. The beds were nicely made and the oven was very clean. I almost couldn't believe it. Luckily we found the vacuum and went to work. On the Thursday when we were supposed to move back into Saw Mill Springs, I called and the service desk finally gave us the Ok to return to Saw Mill Springs that afternoon. The cleaning crew, who does not speak English, I speak Spanish, came to Misty Mountain Sunrise and asked us what we were doing there. Obviously another issue that had not been pushed forward by management. Our 2 year old son was taking a nap and was woken up and our 9 year old, special needs son, was completely out of sorts at this point of the four day ordeal. We quickly packed up the entire cabin as fast as we could. Even the cleaning crew knew this was not right and continued to apologize. It was clearly not their fault. We returned to Saw Mill Springs and the cleaning crew did a good job cleaning up the black mold. However, the dehumidifier was still not fixed so every four hours I would empty it for the next four days. Had I not done this it would have quickly turned into the mess we had days prior. One night, while swimming, my wife turned on the dishwasher and the water began draining through the recessed lighting in the basement. Another night, the sink pipe fell off and we cleaned water off the entire kitchen floor. You honestly cannot make this experience up. I called and emailed management upon arriving home and asked for a refund and they said the most they would return was $553. I also just realized you cannot leave a review on the APG site and it shows all 5 star reviews of their choosing. Please use another cabin rental company. We will never return to this sham of a company called APG. They only care about money and could care less about you or your experience. Lesson learned! Run! Run! Run!