• Panjiva

Overview

Panjiva has a rating of 3.5 stars from 75 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Panjiva most frequently mention customer service, and import export. Panjiva ranks 7th among Sourcing sites.

  • Service
    10
  • Value
    10
  • Quality
    11

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • One of the worst customer service I have ever seen!..
  • While 'technically legal' this is totally unethical and I could NOT have a lower opinion of your company.
How would you rate Panjiva?
Top Positive Review

“Great system - great customer service”

Andrew B.
3/26/18

My company subscribes to Panjiva's US import data to help understand what our particular market looks like. Their database is intuitive and easy to use. Furthermore, if we ever have questions, our dedicated customer service person at Panjiva is easily available to answer any questions and give our team pointers on how to use the database more efficiently. It's an expensive subscription, but if you use it right it's very powerful.

Top Critical Review

“SLEAZY”

Liz K.
1/19/20

I believe companies such as this that make money off of handing out (public records or not) MY hard earned Proprietary information are unfortunate leeches. Blood, sweat, tears and a lot of money was put into finding my own quality manufacturer... and I find it on your site for sale. Shame on you all. The low ball people who are looking to rip this information off should also have had to find it them selves the hard way. You're all a bunch of scum bags. Where's MY CUT of the subscription money you get paid to share my information? Why was my permission not asked? While 'technically legal' this is totally unethical and I could NOT have a lower opinion of your company.

Reviews (75)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) company (27)
Thumbnail of user bretd1
1 review
3 helpful votes
August 27th, 2012

User interface can definitely use some improvement. In addition, if you view the same profile (saved or not) over two different dates, they will hit your Profile View credit. We were doing some research one month and realized how quickly we used up the credit.

Sorry, but I don't really think it's worth the money.

Thumbnail of user joshg4
Josh G. – Panjiva Rep

Bret, thanks for the feedback. Would love to hear your thoughts on how we can improve the user interface. If you're up for spending a half hour with us, I'd be happy to give you a free month of Panjiva (with no limits on profile views!). Email me at Josh[at]Panjiva.com.

Josh Green
CEO, Panjiva

Thumbnail of user mikel19
1 review
4 helpful votes
June 3rd, 2011

I think Panjiva's own rating is very flawed, just because a company has decline in total weight shipment to the US their ratings dropped by almost half. This puts the company in a negative spotlight which is not a real representation of the reputation of the company. I work with a very reputable company for over 30 years. Their rating was at 96 last year, this year they dropped to 57. This is very misleading. The manufacturer I work with has been growing at a constant rate of 10-20% in the past 10 years. They are very well known in our business industry.

Thumbnail of user joshg4
Josh G. – Panjiva Rep

Thanks for the feedback. As we always tell our clients, the Panjiva Rating is just one data point you should consider when evaluating a potential supplier. The Panjiva Rating simply evaluates whether a company's business with U.S. customers is growing, stable, or declining. If a potential supplier's business with U.S. customers is declining, I recommend at least inquiring about the health of the business. Are they making up for the lost business with European customers? If so, that may give you comfort that the supplier is worth doing business with.

Other data points that Panjiva provides that I encourage you to consider: whether a company has certifications for social and environmental responsibility, whether the company appears on blacklists, information on the company's financial health, and how much experience the supplier has producing the product you're interested in.

We're always looking at ways to improve Panjiva (and the Panjiva Rating methodology), and we'll take your thoughts into account. Thank you!

Josh Green
CEO, Panjiva
Josh[at]panjiva.com

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Company Representative

Thumbnail of user joshg4
Josh G.

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