Pajamagram

I ordered two "large" size pajamas. The sleeves were far too short (in one, about a foot too short) and the trouser length was too short too.
It is a rip off.
They have no customer service since you would have to wait too long to talk to anyone

In December, I asked AI, specifically ChatGPT, for a recommendation on where I could buy a 100% cotton American-made nightgown. They recommended The One For You. I placed my order on December 14th and proceeded to wait and wait for shipping confirmation or confirmation of my order. I never received one, and I had requested one multiple times with no response.

My order finally arrived in early February, and despite the long wait and lack of communication, the order was the wrong color. I had ordered violet, and what I received was a white nightgown.

Now, I have followed up with their customer support, and I'm waiting on a response. I'll let you know how that goes once I receive word, but as for now, I am not a happy camper.

They had big holiday ads and promos going on, so I ordered $500 worth of PJ's on Dec. 5. It is now Dec 29 and the order is still "preparing shipment" and they will not respond to me. They took my $$ on Dec. 5, then ignored the order and me. Their phone number says to call back on the next business day, but they never actually answer. My multiple claims are unread. I will have to file a claim of fraud with my bank. Very unethical to advertise for Christmas, take your money, then do nothing. I can't believe they are still in business.

Will take minths for any action if you get any at all Dont waste your time with emails, calls, and online return forms…. Just give to charity and learn the value of customer service

Took our money a month ago and never sent items. Have tried inquiring to no avail. ZERO CUSTOMER SERVICE. CS number just hangs up on you stating no live agent and email correspondence is nonexistent. Basically theft.

Ok, so my family and I have ordered from this company in previous years and had zero issues. This year though?
They blew it. Hard. I will NOT be ordering from this company ever again. I was that disappointed.
I ordered our matching Christmas pajamas the day after Thanksgiving (November 29th, 2024). By December 16th, I had not received any kind of update on shipping so l emailed their customer service. Now, it's important to note, there's no way to call them or contact them otherwise. And their customer service page says not to email them more than once or it could continue to move your inquiries to the back of their line.
By Christmas, I hadn't received any kind of response back and still no shipping notification, my order still just said
"Processing".
Finally, on JANUARY THIRD (!) I received a notification that my order was in transit. Still no response from their customer service.
Ultimately, my order was delivered on the 7th of january.
Still no response from their customer service, even as! Type this today.
Ultimately, I'm returning my order. To which, again, I have issues! I went through their webpage and can't get the return label to load. Now, I'm contacting their customer service again (I'm doubting they even exist at this point).
Seriously, why on earth would I order matching Christmas pajamas for my family to not be able to wear them on Christmas?
Overall, zero stars. I don't recommend. Not even a little bit. I paid almost $150 for 4 pairs of pajamas to have them delivered 2 weeks after Christmas. WTF.

Good quality pajama set, however, it was so thin you can see through it, not good if you have kids. So we requested a return for our purchase of $89.99. They refunded me $70, and deducted $9.99 for shipping both ways. So I spent $20 on an item that I don't even own. Customer service was nasty and condescending, I will never do business again and neither should you.

It has been 14 days since I ordered and I have nothing but a big fat charge on my credit card. Their customer service is a joke. They want me to find the box. Every day they tell me it is coming. Don't order from them

I purchased 2 separate orders from this company for Christmas gifts. Hate to say Both were returned and I lost $70.00 in the process. I will never buy from them again and ask to be removed from their mailing list.

We have ordered items twice. Each time free stuff was offered. The web site is awkward when entering the promo code. Each time we ended up calling customer service and thought it was settled. No free stuff. We feel this is deliberate. Must say the pajamas are nice but don't expect to get the free stuff.

Like other reviews I have read, I paid $20 for December 23rd delivery. After checking the UPS delivery status online, It showed a December 27th delivery date. I called customer service where a supervisor guaranteed that the product would be deliver by December 23rd, and that the UPS web site was inaccurate. I ordered the product on December 17th, and as of December 27th, the package has not arrived. I tried to contact customer service. After waiting 15 minutes, you are forced to leave a message. I have left 2 messages, and no call back. This is probably the worst company I have ever had to deal with. Buyer beware!

I purchased 2 pair of StarWar pajamas for a total cost of over $160.00 as a Christmas present. The quality was so poor that I returned the pjs using their "no hassle" return labor. My account has NEVER been credited. I first contacted them and they wanted a tracking number. With the "free" return, I didn't think of tracking. They then said they would credit my account within 10 to 14 days. That was 2 months ago. I've tried to contact them again and they don't respond.
I've ordered pjs from them before and was pleased. Now the quality is less than Wal-Mart. They left me with no pajamas and no return, costing me over $320.00. DO NOT fall for this scam!

I purchased some Pajamas for my girlfriend for Christmas strictly because the advertisement on Facebook stated there was still plenty of time to get them before Christmas... I called to find out where my order was and was told they will not arrive until the 29th of December... grrrrrrr not a happy customer. When I ask the guy that answered the phone why did their advertisement state it would be here before Christmas he just said "Well it was partially correct." duh... not good business.

Very disappointed to find that mens pajamas automatically come with pockets yet the womens don't! Had to return and reorder all mens. Shameful this is still happening!

CUSTOMER SERVICE IS A JOKE!

Can I do a 0 star review please? I do not normally come to Yelp for reviewing a company, but this is just ludacris... Do NOT shop at this company they WILL STEAL your money. So let me explain...

Pajamagram SUCKS! It one of the worst companies out there.

We made an order over the Christmas holiday and it didn't work out, so ended up having to returning the items... and received only about HALF of the money we spent. We have probably talked to a handful of their so called "dream team" crew, and not one of them could adjust or refund any of it. Not one cent!

They also got a couple calls from us and no one was there who could help, and said they would have a team member call us back... which they never did... we had to reach out to them every. Single. Time.

And It gets worse...
Not only do they charge for the return shipping (when they claim they stand by their products and customer's satisfaction 100%)... but they apply a secondary "discount" on the items being returned and claim it for themselves! It was about 30% worth of our order!

Taking our money, not standing by your own satisfaction guarantee, having terrible horrible customer service, and discounting the customer's bill on a RETURN! I've never heard of such a shady transaction from a shady company that claims themselves to be so "customer friendly" it is all lies. Thanks pajamagram... thanks a lot. For stealing our money and feeding us a line of BS, straight up lying about it. I hope this company gets shut down for this because what they are doing should be illegal. Straight up stealing money and calling it a "discount" I can't beleive they can do that!