The company enjoys a strong reputation for delivering high-quality, realistic paintings that frequently exceed customer expectations. Many customers appreciate the attentive and responsive nature of the artists, highlighting their willingness to incorporate feedback and make adjustments promptly. However, some concerns arise regarding additional costs, such as framing, and occasional delays in communication during the editing process. While most customers express satisfaction with the final product, a few noted issues with the initial accuracy of the artwork. Overall, the sentiment leans positively, with numerous customers eager to return for future orders.
This summary is generated by AI, based on text from customer reviews
I went through the whole ordering process, approving the final product. And when it came time for my final payment I was given the option of a gallery wrap which I selected, then I was given the option of an actual frame which I thought I also selected. I got two charges to my account which I assumed were the gallery wrapped portrait (all one charge) and then the actual frame. Turns out it was just the painting (canvas only) and the wrap was the additional charge
Very happy with the experience - artist was patient and was able to make all requested modifications to mock-up prior to starting the painting. The outcome is beautiful and I can't wait for the big reveal!
This was a present for my baby daughter Kristal in honor of her completing her Doctoral degree. She was so surprised and excited when she opened the package and was in tears at just how the artist was able to capture the moment from her photo. We captured this all video. Hands off to your gifted and talented artist.
It was an honor for our team to create such a meaningful painting for your family, Karine. Thank you for your wonderful feedback!
Paint your Life did a great job and I was concerned initially that the artist would not be able to replicate features of the subject. I was pleased that they did a great job and the art will make a great anniversary gift
I've ordered a few paintings through Paint Your Life from different artists and was always amazed at the results. Extremely fast from the day you place your order to the day it's delivered and the paint always smells nice
We are thrilled to hear about your satisfaction with paintings and the service, Qing. Thank you for your wonderful feedback!
The most perfect painting of my son's deceased father and a recent picture of our son! Couldn't have asked for better!
Everything from the beginning ordering process, to receiving the final piece of Art was a great experience. Every communication was friendly and courteous. Every interaction was pleasant and professional, and the painting is gorgeous.
Thank you for your wonderful feedback, Mikey. We are thrilled to hear about your satisfaction with the painting and the service!
My experience was amazing! The work was impeccable, the timing was unbelievable and my family was overwhelmed with joy, excitement and delight! We are already talking about doing another one and adding my grandmother in the photo to make 6 generations in one! Thank you so much!
We are thrilled to hear about your satisfaction, Sabra. Your wonderful feedback and kind words mean a lot to our team!
Gifted my husband a painting of him and his mom who passed away. He wanted him as a child in it and with an old photo he was able to retract it was possible with the details the artist was able to see through a black and white picture.
It was an honor for our team to create such a meaningful painting for your family, Sabina. We are very happy to hear about your satisfaction. Thank you for your wonderful feedback!
It's beautifully painted. For the Artist work it's a 5 out of 5. For the price, it would be 2 out of 5. The price is overly expensive and maybe un affordable for many. Had I not had extra income unexpectedly, this would only be a wish list.
It is our main goal to fulfill your expectations, Lorena. We are very happy to hear you loved the painting. Our team is always ready to accommodate our customers as much as we can. Thus, we have running discounts that you are always welcome to take advantage of in addition to store credits, that can simultaneously decrease the total price. Thank you for your feedback!
I had a great experience with Paint Your Life. The painting I requested was very well done. The few minor changes I requested were completed quickly and to my satisfaction. This was a gift and the recipient was very happy with the final portrait.
We are very happy to hear about your satisfaction with the painting and the service, Karen. Thank you for your wonderful feedback!
I got my daughter a picture of her and her father (that passed this year in November) and her reaction was the best! She loved the picture and it captured the love that they shared. I loved it so much :)
The artists did a wonderful job. The painting was packaged well and arrived quickly. Only complaint was that it wasn't 100% dry, and the plastic wrap used to cover the painting left some marks. But it's small and not that noticeable. Overall very happy!
The artist will be thrilled to receive your kind words, Tiffany. Thank you for your feedback!
Everything went smoothly from the upload, to a minor change on the final proof to the delivery. Product was actually delivered almost a week earlier, just in time for my parents 68th anniversary! Thank you!
Thank you for your wonderful feedback and kind words, Marc. We are beyond happy to hear we could live up to your expectations!
My experience with paint your life was very Professional, everything was explained clearly and the process did not take long at all. We are very pleased with our oak to g and with the whole paint your life process.
Thank you so much, Catherine. We are happy to hear you've enjoyed the experience and are satisfied with the painting.
I was able to order a painting of my late father that was recreated from a cherished photo. The whole process was easy and pleasant. The process also was very quick. I was pleased with the finished product and the whole experience. It was expensive, but worth the price.
It is our main goal to fulfill your expectations, Cindy. We are very happy to hear you loved the painting. Our team is always ready to accommodate our customers as much as we can. Thus, we have running discounts that you are always welcome to take advantage of in addition to store credits, that can simultaneously decrease the total price. Thank you for your feedback!
I recently lost my father which caught the hole family by surprise This painting of my father came out so realistic the artist name Anne got it right on the money Our family very much appreciate the work you guys do keep up the good work you guys have a customer for life
Our team works hard to meet expectations like yours, David and we are humbled to hear we were able to achieve that! We'd love to work on your next wonderful art-piece and look forward to it.
I was so excited that I forgot to record my boyfriend, but the moment he saw the painting he started crying, both tears of joy and sadness, but most of joy. He loves the painting, and I am very grateful for the company and the artist for making this special gift possible and unremarkable.
Thank you so much!
We are beyond happy to hear how much you loved the painting, Jeydalee. Thank you for your wonderful feedback and find words!
I've ordered 10 different paintings and have always been satisfied. Although, this last painting I had to ask at least two times to please put the doggies' name on the nametag attached to his collar. I guess it was the artist that replied, tag wasn't big enough. When the painting was complete & waiting my approval there was plenty of room. After I requested putting Maxwell on the tag, artist did but never sent me a message. Never had this issue before. I chose PYL for several reasons.One of the top reasons was because PYL was an AMERICAN company! The last painting was mailed from China. So I don't know about ordering from PYL in the future.
I downloaded the picture I wanted to have painted, asked for the background to be blurred, this modification was done quickly and sent back. When I received the proof of the painting and asked for a slight modification this also was done quickly and sent back. The finished painting was shipped (I was a little surprised it was sent from China) and the finished product is beautiful.
We are very happy to hear about your satisfaction with the painting and the service, Joyce. It is our priority to make sure you receive the portrait you are 100% satisfied with. Paint Your Life is a multinational company with studios and facilities in the USA, Canada, Europe, Asia, and multiple independent artists all over the world, including China. Thank you for your feedback!
Answer: Hi Christina, Thanks for reaching out! Once you place the order, you can expect to receive the digital draft in 24 hours or even sooner.
Answer: Hello Seongjin, Thank you for reaching out! Of course, we do ship to South Korea. Feel free to order with us, we'll do our best to meet your expectations.
Answer: They advertise that you can send them photos of people now past. They advertise these large paintings with beautiful frames being unpackaged. It is a lie. I started my order on November 10 and it took three months to complete. First because they would not sell me a large canvas like they show on their website. Secondly because they no longer sell anything except the smallest frames; yet the continue to advertise and list prices as if they do. Multiple email and phone calls resulted in no honesty from these people. If they had just come out and said "We don't sell those sizes of paintings and frames anymore" I could have moved on. After 60 days your money is their money even if you have nothing to show for it. You are expected to know their jobs better than they themselves do and act accordingly. Phone calls are outsourced to a call center out-side of the U.S. The people answering are nice, respectful and do a great job at making think there is no problem. At the end of the phone call, you feel better and NOTHING has changed. I finally received my painting in a tube. I did not get what I paid for and am unable to easily find a company that will frame original artwork for less than a few hundred dollars. I cannot hang my painting; it is in a closet. They advertise large frame and list prices but they do not sell them. You CANNOT buy what they advertise! In fairness the artiest did a wonderful job. It is the lies of the company that prompted me to report them to the BB and every online site I can and will find both private and governmental in nature. Don't let these people steal from you.
We are very happy to hear about your satisfaction with the painting and the service, Marianne. Thank you for your wonderful feedback!