• Pacific Pearls

Pacific Pearls

Overview

Pacific Pearls has a rating of 4.7 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Pacific Pearls ranks 41st among Fashion Jewelry sites.

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What reviewers want you to know

Positive highlights

  • The quality is beautiful and the customer service is surprisingly consistent.
  • I received a pearl necklace and was really happy with it.

Critical highlights

No critical highlights yet

How would you rate Pacific Pearls?
Top Positive Review

“I love the quality and it's so comfortable to wear.”

Anahita I.
3/22/23

I purchased a bangle bracelet from Pacific Pearls. The design is beautiful and it is comfortable to wear. It looks like the picture online but exceeds my expectation by far! I've had so many compliments on this bracelet so far.

Top Critical Review

“Poor customer service!”

Mal F.
1/24/23

I ordered an 11mm soft pink pearl earrings but instead received a dark purplish- brownish pearl? What a disappointment! I can't recommend.

Reviews (515)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (21) pearl necklace (13)
Thumbnail of user anahitai
26 reviews
1 helpful vote
March 22nd, 2023

I purchased a bangle bracelet from Pacific Pearls. The design is beautiful and it is comfortable to wear. It looks like the picture online but exceeds my expectation by far! I've had so many compliments on this bracelet so far.

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Regina S.
1 review
0 helpful votes
May 12th, 2018
Verified purchase

The site is good. I would setup the ability to copy the billing to shipping and vice versa. Also, the final billing page needs some ability to scroll.

Thumbnail of user julies382
Julie S.
1 review
0 helpful votes
December 29th, 2017
Verified purchase

Pearls are beautiful. Customer Service is great. I am pleased to give the pearls as gifts and to wear some myself. I am a very happy customer. Thank you.

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Betty s.
1 review
0 helpful votes
March 20th, 2018
Verified purchase

I love your items, however if you could double check before sending to assure all is GOOD that would be a great help to me. Thanks

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Lynne W.
0 reviews
0 helpful votes
March 15th, 2018
Verified purchase

I love simple and easy online shopping and I know that the quality is excellent because I have ordered before!

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Rochelle A.
1 review
0 helpful votes
March 29th, 2018
Verified purchase

failed to allow my $20 gift card to order ******* other than that the items selected are beautiful, even without the discount I will enjoy my selections.. thank you much

Thumbnail of user amyd126
Amy D.
6 reviews
0 helpful votes
February 20th, 2018
Verified purchase

Your site was a little slow to navigate but I truly love your jewelry. I have bought several pieces in the year,

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Mary J.
17 reviews
2 helpful votes
February 15th, 2018
Verified purchase

I HAVE ORDERED FROM YOU MANY TIMES. IT IS ANNOYING TO BE DELAYED IN CHECKING OUT JUST BECAUSE I CHOSE TO SHIP TO AN ALTERNATIVE ADDRESS. IT SHOULD ONLY MATTER THAT I PAY, NOT WHERE I CHOOSE TO DELIVER. THAT SITUATION CREATED GLITCHES THAT COST TIME-NOT APPRECIATED.

Thumbnail of user jaspers34
Jasper S.
1 review
0 helpful votes
February 5th, 2018
Verified purchase

The amazon or PayPal only options were confusing/frustrating at first. Based on the descriptions, site presentation, etc. I'm likely to recommend, however I can't answer the likelihood of repeat business until the transaction completes and goods are delivered.

Thumbnail of user thomasd161
Thomas D.
1 review
0 helpful votes
February 5th, 2018
Verified purchase

I am a repeat customer and liked our prior experience. Keep up the good work on having quality product at a reasonable price with fast delivery. All keys to success.

Thumbnail of user margaretw138
margaret w.
1 review
0 helpful votes
January 31st, 2018
Verified purchase

Love shopping from you. BUT, you drive me nuts by sending those coupons with my purchases. The discount doesn't work if you use the daily promotion. I just throw out the discount coupons. Never can use!

Thumbnail of user grege33
Greg E.
4 reviews
2 helpful votes
December 16th, 2017
Verified purchase

Although the items I bought were at an extremely low price the quality of the clasps are awful on the necklace. If I send it it back can you put the same clasp on it for me? Also a coworker of mine bought a ring and it completely fell apart upon his wife trying it on. Customer service was nearly impossible for him to reach and when he did receive a call back the representative was rude and seemed like this poor quality he received was acceptable and a normal thing. This is the reason I would not recommend your services to someone else. Thank you

Thumbnail of user tm128
T M.
0 reviews
0 helpful votes
January 5th, 2018
Verified purchase

Looking forward to my order. Hopeful that I will enjoy them... Received my pearl earrings. Very nice! Wonderful gifts.

Thumbnail of user dorenem2
Dorene M.
1 review
0 helpful votes
January 2nd, 2018
Verified purchase

Have only ordered as of now, so I don't know if the experience is worth recommending until I see the product. I think it looks good on the Internet. For some reason I set up an account, but don't have one now (per you site) yet I was able to order a pair of earrings. Strange, huh?

Thumbnail of user erinl61
Erin L.
1 review
0 helpful votes
March 20th, 2018
Verified purchase

abalone articles were not the quality I expected. The magnetic clasp is too weak to keep the necklace together and comes apart very easily.

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cas i.
1 review
0 helpful votes
December 25th, 2017
Verified purchase

Your website is easy to use. Your products are high quality and your prices are extremely competitive; an overall pleasurable experience.

Thumbnail of user wendyh152
Wendy H.
1 review
0 helpful votes
December 23rd, 2017
Verified purchase

great prices, slow computer probably because of Christmas shopping. The pearls themselves were flattened a little, but for the price it was a nice necklace. The pearls were delivered fairly promptly.

Thumbnail of user rebeccaw125
Rebecca W.
3 reviews
0 helpful votes
December 21st, 2017
Verified purchase

One necklace is chipping, but most other purchases have been fantastic. It's frustrating not to be able to combine gift cards & promo codes.

Thumbnail of user garyb327
Gary B.
1 review
0 helpful votes
December 19th, 2017
Verified purchase

It was challenging to do on my phone. I accidentally ordered two and could not figure out how to change it.

Thumbnail of user rogerb130
roger b.
1 review
0 helpful votes
December 17th, 2017
Verified purchase

Wish the gift I ordered would have arrived before Christmas, but I understand what a busy time it was.

Thumbnail of user ea32
E A.
1 review
0 helpful votes
December 13th, 2017
Verified purchase

The shopping was very interesting because the selection is so large. However, I had an expired groupon and when I tried to redeem it I was told that it was expired and couldn't get the value paid for the groupon. This is very disappointing.

Thumbnail of user davidv179
David V.
1 review
0 helpful votes
December 13th, 2017
Verified purchase

Couldn't use gift card with Christmas promo - it was an either or situation...that could have been clearly stated

Thumbnail of user glennl44
Glenn L.
1 review
0 helpful votes
December 11th, 2017
Verified purchase

Had one gift that my wife did not like, so its kinda tough to shop for a gift and just have to say ok, guess we willjust put that item at the bottom of jewelery box

Thumbnail of user barbaraw205
Barbara W.
4 reviews
0 helpful votes
April 19th, 2018
Verified purchase

I choose the 1-2 day Shipping, but I would have liked it to say that it would arrive by an exact date. Is there a way I can track the shipping?

Thumbnail of user colleenc83
Colleen C.
3 reviews
1 helpful vote
August 25th, 2020
Verified purchase

The Minaudière are absolutely FABULOUS. Wishing I could truly afford something so extravagant and delicate!
However, I am still waiting for the $33.00 refund still owed for my adjusted order.

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