Pacificairlines.com.vn

This is the worst airline in Vietnam. We have a baby and baby stroller. On a flight from Ho Chi Minh to Danang we were allowed to take the stroller on the plane. When we went from Danang back to HCMC on Thursday at 11:45am, the worker at the baggage check also told us we could bring the stroller on the plane. But finally after we got on the annoying shuttle bus to get from the terminal to the plane, the rude Pacific Airlines officer told us we could not take the stroller on the plane. Even though the stroller folds up even smaller than a normal carry on bag, she said we had to check it. However we refused because this crappy airline always requires passengers to take a shuttle from the plane to the terminal and we have a 15kg baby and my wife has a bad back and it's really difficult for us to carry him without the stroller. At first we calmly tried to explain this to the rude baggage officer but each time she refused to listen. She has very poor soft (people) skills and should not be doing that job. Finally after we got off the shuttle and were about to go up to the plane she stopped me again and told me to let her take the stroller (which I had just folded down and was then smaller than a carry on bag). I refused to let her take it and demanded to speak to her supervisor. She actually PUSHED me out of the way and told me to leave. I pushed her back. She got angry and looked like she wanted to punch me in the face. Then she called security. Another baggage guy came and they were going to take the stroller. But they were too incompetent to figure out how to fill out the form to check it. While they were moronically doing that, one of the flight attendants from inside the plane (not actually a Pacific Airlines worker because the airline subcontracted to a European company to provide extra planes during TET) yelled down to ask what the problem was. I told them that the Vietnamese Pacific Airlines workers are trying to steal my baby stroller. I held it up to show him it's small size asked him if it's ok to take it on the plane. He looked at it for 1/2 second, looked at the idiot Pacific airlines workers for two seconds as he rolled his eyes. Then he said "ok no problem you can bring it". I smiled at the rude airline workers and said buh-bye and went into the plane with the stroller.