- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Buy Your Own Modem has a rating of 4.0 stars from 166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buy Your Own Modem most frequently mention good condition, rental fees, and tech support. Buy Your Own Modem ranks 28th among Computer sites.
This company responds to reviews on average within 13 hours
No critical highlights yet
I was renting my modem for $10 a month from Optimum which means I've paid over $1200 with tax to use their equipment in the last 10 years. $60 later, I purchased my own and had it up and running in minutes (which was easy to do on line or with tech support). What took me so long to switch?! And in case you were wondering, no change noted in my services- things are running seamlessly.
"New" modem worked less than 2 months, would not let me return! It's useless and I'm out my money! Do not do business with this company!
I was renting my modem for $10 a month from Optimum which means I've paid over $1200 with tax to use their equipment in the last 10 years.
$60 later, I purchased my own and had it up and running in minutes (which was easy to do on line or with tech support). What took me so long to switch?!
And in case you were wondering, no change noted in my services- things are running seamlessly.
Tip for consumers:
Good products.
Products used:
ARRIS TM1602A DOCSIS 3 TELEPHONEY (EMTA) MODEM (Optimum/Cablevision, WOW + more)
Item arrived right on time... just what I needed! Verizon tech told me he 'may have trouble' using this product... but he did not! Worked perfectly! Highly recommend purchasing this over paying the $12/month that Verizon wants you to pay!
Buying the modem will save you big bucks in five years. The new one works better than my old one and the purchase will pay for itself in 12 months
Tip for consumers:
good company
Products used:
century link
Very pleased with this purchase. The website provided clear and distinct product descriptions which helped me choose this particular modem. Very fast shipping. The modem arrived clean and thoughtfully well-packaged to prevent damage in transit, with all parts included as described. The modem is working great, no issues whatsoever.
Quick response, patience, clearly explained what I needed, considered the fastest, most efficient, most cost-effective way to deal with my computer issues. I will gladly recommend them to anyone who will listen. I will definitely be a repeat customer.
My place is big and Verizon put an extender to boost the wifi signal. I got internet connection issues for a while. Maybe because the number of connected devices increase and the size of the house. Since the router was from a few years back, I was thinking about upgrading it. Then I saw this router at a very reasonable price. This is the best deciRead more about review stating great product so farsion. The setup is very easy, the speed increased significantly and the coverage is never so good before. Great Product!
The Actiontec T3280 works well but, you must contact Windstream/ Kinetic tech support to get the provisioning set properly even if you are replacing the T3280 supplied by Windstream. I had to go through level 2 tech support because level 1 doesn't know how to do the provisioning properly. Until this is done properly you will have no internet conneRead more about review stating Works Just Like the One Supplied by Windstreamction even though the DSL1 and DSL2 LEDs are solid green.
Tip for consumers:
Good company.
Products used:
Actiontec T3280 WiFi 6 Bonded VDSL Wireless AC Gateway Router (Windstream)
Good product and arrived quick. The T3200 modem was an upgrade to our older Windstream modem. This one seems to be working faster with no downtime.
Tip for consumers:
This is a really good site and they have variety of products as per my requirements.
Products used:
Windstream Actiontec T3200 Bonded VDSL2 Wireless AC Gateway Router
My modem arrived in good condition and on time. Easy to hook up, works great, much more affordable than monthly leasing. Recommended that my daughter buy her modem here.
"New" modem worked less than 2 months, would not let me return! It's useless and I'm out my money! Do not do business with this company!
Tip for consumers:
Do not order from this company!
We were renting a modem for $10 per month from Verizon. We found out that we could buy the Same modem from Don't Lease Your Modem for $117. It arrived 2 days later and it installed by just swapping it out and works perfectly. I wish I would have known about this years ago...
Won't bore y'all with the details of my horrible experience with buyyourownmodem.com. This website is a scam. Read the entire details of their return policy before placing an order. As others have said, yes I've lost my money to this scam website. My order #*******. Sad they are allowed to continue scam the consumer!
Tip for consumers:
Advice others to avoid this website.
Products used:
None
Excellent service online. Quick delivery and easy to install. I had asked for recommendations on social media for purchasing a router. I was very apprehensive with using my credit card information but needless to say it all worked out with no complications. I definitely would order from this company again.
I recently purchased a replacement modem. It was easy to set up and it works great! Thank you buyyourownmodem.com!
Verizon technician showed up to install my FiOS Internet using my re-manufactured modem/router and had no problems. Internet can up wireless and I signed in; once initiated it just zoomed along at the 100/100 service and zoomed even faster when I wired it directly. I'm very satisfied.
This place is not as great as you would think. I ordered a modem and it never got to me. Because of an incorrect address on my part it ended up going back to them. It was never opened yet they refunded me only 2/3 of my money. So a $70 modem ended up costing me about $30. Not worth it for me because I still had to go somewhere else to purchase one. Plus, the person who "chatted" with me online was constantly rude. Can't get anyone on the phone.
Tip for consumers:
Don’t use buyyourmodem.com unless you want to lose your money.
Products used:
Modem
They are selling used or stolen modems.
Customer Service would not accept a return.
Xfinity would not allow you to connect the modem because they recognize the serial number as one of theirs.
$80.00 down the drain.
They should be prosecuted for this criminal activity.
Quality modem and quick shipping. Excellent communication from the company as well. Would definitely buy from them again.
This company sells damaged, used and obselelete equipment. I asked for cancellation 3 hours after the order was placed because I hadn't even received cony if an order being placed. Then I was immediately sent a confirmation and an email stating thatthe order couldn't be cancelled because it had been shipped and that I did provide a order number. How could I when I hadn't received one? And the order shipped within 3 hours with standard shipping which takes 4-10 days? Yeah right! Then sent a modem/ router with cables which I paid an upcharge for and I received a phone cable for a land line. The modem isn't even equipped to use a phone cable. After sending several emails l, I received a rude, unprofessional and long response as to why I was wrong. I asked for a return and refund as I wanted this in the beginning but was given excuse after excuse in demeaning manner. They will it refund your money, they will take 40-50 percent due to made up charges. This is o e of the worst companies ever. All of the fake 5 star reviews wre are probably from them. All of the negative complaints have a theme of the same thing.
Products used:
None
I purchased a modem from buyyourownmodem.com and then discovered it would not work with my internet provider. They were happy to accept my return which I appreciated however 1. I was responsible for return shipping which I did using USPS for $21.90. Then they charged me a restocking fee of $38.59. The purchase price for the modem was $127.96. So after subtracting the return shipping and the restocking fee total of $60.49, I essentially got a refund of $67.47. Of course everything is spelled out in their terms and conditions but I get stuck because the product did not work with ISP.
This company will not refund you money for your return. I have yet to receive my money for my product and the company will not respond. This is a scam! Stay away from this cheap site!
Buy Your Own Modem is one of the best online platforms to buy modems. They don't write down it's new or used, but it is still worth it. Thanks, buyyourownmodem.com!
Purchased my own modem instead of paying Optimum a rental fee every month. I received my purchase quicker than expected and I got an extra bonus, much faster response, including WIFI. Superior products at a very good price. Highly Recommend! I
Bought a modem from them and it can not be activated because it is registered on another users account. We've spent several hours trying all the recommendations. Customer support is rude and accusatory and saying the item must be "defective" before a return is issue.
Tip for consumers:
Don't use it. They sell used modems that can't be activated because they are already registered to someone else.
Products used:
ARRIS SVG2482AC DOCSIS 3 DUAL BAND A/C WIRELESS GATEWAY TELEPHONY MODEM(Comcast/Xfinity)
Installed this in about 15 minutes and we get great signal all throughout our home (3000 sq ft, 3 levels). We have it on the main floor and reaches the basement with no problems, as well as the upstairs. Originally, I bought a ARRIS TG862G/CT (XB2) docsis 3 wireless gateway telephony modem and router (separately) and returned them for this all in one as it was less failure points and troubleshooting when that time comes.
Gain trust and grow your business with customer reviews.
Buyyourownmodem is your one stop shop when it comes to quality modems with free shipping, low prices, and extended warranties on modems from top brands.
We are very sorry to hear you had an issue that all stemmed from ordering and then wanting to cancel an order which is something we can't prevent. We can't really win here as we try to ship our orders out as quickly as possible as most claim they can't get it fast enough but you are mad that we shipped it to fast before being able to get it cancelled for you in time as it looks like we show tracking was provided the same day you made the order which most can appreciate it, but not you for wanting your order cancelled faster for you. Now for the lies...We don't sell damaged equipment as the shipping costs would be pretty expensive nor do we sell obsolete equipment as a matter of fact the Item you ordered is on the "recommended modems" list for CenturyLink as we speak and they only list 4 of the 30ish as "recommended". Next, we don't charge an "upcharge" for cords as that is a ridiculous lie as they are included and we list specifically each and every cord that would be included of which a phone cord was listed and since you are ordering a phone cord and the phone has phone ports we are a little shocked why you would try and lie about the modem "not even being equipped to use a phone cord as we know you wish you order was cancelled in time but have a little integrity. Next, you didn't receive a "rude" response but rather a picture of the items description page showing you were it specifically stated all cords that would be included and again you are not complaining about not receiving a cord, but rather an extra cord that you didn't think was relevant? Lastly, we don't take 40-50% of your refund and are not even sure where you pulled that number out of as if an item comes back in working condition then you would be assessed a 20% restocking fee to help cover our costs since we are not at fault for the return. Bottom line is Mr. Dorcas lacks some serious integrity based on his comments and has a HUGE ego of which we simply shipped his order out same day and he is upset that we didn't see his request for cancellation in time and decided he would attack and publicly lie and insult our company as opposed to just taking responsibility that sometime once you place an order it may be shipped faster than it can be cancelled to which we make no apologies for. We take great pride in how we strive to manage our business and a great record to prove it as we are a Pro Seller on Walmart, Power Seller on Ebay, have a less than 1% issue rating on Amazon, all to go along with our THOUSANDS OF POSITIVE REVIEWS on our website as unfortunately if you do enough transactions you are going to have a Mr. Dorcas to deal with and there is nothing you can do about it as such people exist in society.