OnyxHearts

I made an order back in Decemeber and have yet to receive it! I have called, left messages, multiple emails, and still have not gotten a honest reply. I was told by support to expect my item in another two weeks. Well, it's going on three months and still nothing. I wished I would have googled this company before hand because their business practices are the worse! I have requested a full refund and they have denied me that as well. I just want my money so I can walk away from this company! For all of us on this site should repost these reviews on FB to ensure they no longer get away with doing this to others! Just ridiculous! The one star is for their success in fraudulent activities!

I ordered my son a hoodie back in March, two months have passed still no Hoodie, the website says it will be delivered within two to four weeks LIES! I have spoken to one person who just keeps telling me some Bs $#*! story about the hoodie being a hot item blah blah, but she t will be shipped out real soon! Two months later the hoodie still isn't here, nor has anyone called or emailed to let me know what is going on! I will NEVER order from this place again, very unprofessional!

Ive been waiting for tracking information have yet to recieve it but before that Eric assured me both my brothers sweaters would be here before may 7th which was a saturday LIESSS, He said one would be shipped out the previous saturday! Never happened. Then after he blamed it on dispatch he promised it would be shipped that wednesday ( priority =2days) give or take it should of been here saturday. Again LIESSS! Today is Tuesday 5-10-16 & i have yet to recieve any shipping information. All together ive probable called Eric 30 times collectively. And he seems to be the only csa answering probably the only one there. In addition there is never a manager or supervisor or any one that can make decisions around. I WILL NEVER be ordering again nor will i suggest this site to any one!

If I could rate this site a 0 I would, honestly the worst expierence I've ever had shopping online, they might as well take your money and send you an email saying you just got scammed so atleast the break the news to you quickly, I ordered my package on 7/9/17 and no sign of it, I've emailed the company and guess what... no reply back... omg I said it... NO REPLY BACK, I called there hotline and it's completely fake. They play the waiting game saying they will get a representative to assist you but will but you on a quiet hold... where after 10 mins of holding they will quickly hang up. This is a FAKE WEBSITE. $#*! THEM!

Hey - figured I'd leave my 2 cents since I had a ton of help from Pamela on my package on the 2nd order I made. The first order I placed was around the 'Cyber Monday' time and it seemed like the order took like 2 months to arrive (I think it was like 40 days but you get the idea). It was my first time ordering and I wasn't happy with the shipping time at all. It was however a test order to see how long it would take and if it would even show up. It was definitely shipped and arrived though. There was a sweater I did see that I wanted when I placed my first order and I was reluctant to make a big order (because I hadn't shopped there before) until I knew it would actually arrive. When I ordered the sweater on the second order, it arrived in like 15 days (shocking I know lol). But I was having issues tracking the order after the tracking info was emailed to me for what seemed like a week. I had a couple of email tickets back and forth with an employee named Pamela and she was pretty helpful in tracking it dow. It seemed to be one of those cases where USPS doesn't update any info and then it dang near all updates in a matter of days and you receive. Weird. The lady Pamela mentioned that they had made strides to improve their shipping and had been delayed two or three times from the large amount of orders from the Holidays + Chinese New Year (whatever that means). But this is my experience and I wanted to go out of my way to let people know and mainly to give a good review on the help I got from Pamela there. Maybe she'll get a raise :)