Online Ticket Express

I purchased 2 tickets for the match Milan Atalanta about 2 weeks ago and never received them. I tried calling many times and send many emails but no response, instead £20 bill from my phone provider.
Its a big scam, dont believed any positive comments as they are 3 years old.

Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31.
They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C.
Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back.
This really feels like fraud, so my advise to anyone, don't buy anything from these guys!

After you paid they forget you
We didn't get our ticket and miss the game!

We bought a ticket on the 26/4/22 for the Champions League
Real Madrid vs Manchester City
Category 1 Gold
They promised they will send the e-ticket once it upload
Every day we sent messages by chat/email and tried to call without success
They do not answer the phones and there is no answer to an emergency
Out of dozens of emails, we responded to one at noon on the day of the game, saying that there was a problem, but that the tickets were guaranteed and that they would be sent no later than two hours before the game.
We did not receive the tickets
I can not describe to the depth of the disappointment and pain that caused us
We try to get the refund like they have in there policy,
But no one Answer us

DO NOT, and I mean DO NOT Order from this business. Its a scam. I booked a match and now the match has been postponed, I rang and they said they will send me an email about my refund which I never received I rang the second time they answered and gave my order number and they hung up the phone and now everytime I try ringing they won't answer my number. I hope everyone involved with this business die a painfull death.

Commande passée en Mars 2020 pour un match du Real à Madrid en Juin 2020.La commande a été annulé à la suite du Covid et le match c'est joué à huis clos. Ils m'ont répondu fin juin que je serai remboursé dans les trente jours... j'envoie des mails et j'attends toujours le remboursement sur mon compte carte visa - on est mi-novembre 2020 et toujours rien. Ils m'ont même supprimé de leur site, mon identifiant et mon mot de passe sont refusés...

They will never deliver you the tickets, you will lose money, and of course, the match, you have been warned

This company is a complete fraud. All of the positive reviews are created by the company and not customers. Bought tickets for Barcelona Madrid soccer game and they were never delivered. Very upsetting and stressful. Never, Never use this company. They are known scammers and I can't believe I was duped. They will keep sending you emails while you wait for the tickets promising you will receive the tickets. STAY AWAY!

No improvement, no refund, nothing.
A shame!
They have several times confirmed that refund was on its way... which one I don't know, for sure not mine.

Booked tickets to the Real Madrid/Manchester City Uefa cup game in Madrid several months in advance and planned a big father/son overseas trip to Spain to surprise my son with his first ever stadium attendance.
Paid for the tickets (and the travel) two months in advance and continued to wait for the tickets to arrive. But I kept getting emails from this fraudulent site informing that tickets will be issued 2-3 days ahead of the game.
I waited patiently until the said date which was now days before our flights and onlineticketexpress.com kept sending confirmation emails on how to receive our tickets. They asked for residence addresses, emails and phone numbers which made me feel that this is a legit business and not a scam, and professional enough to honor their offering online.
A day before our departure we received an email stating that there was some problem with the ticket vendor so the tickets will be issued on the day of the game electronically and all I needed to do was to download them on my mobile phone a couple of hours ahead of the game.
We arrived in Spain after 8 hours flying on the day of the game and only 3 hours ahead of the kick off time I receive an email stating that my tickets did not arrive from the vendor and my order will be cancelled and a refund will be issued back to me in 30 working days!?
They now do not respond to emails, or to the fake phone number they have on their website and when trying to contact them through their online chat line on their website to request help and justification... The chat operator simply says that they are only helping with new sales orders and any issue should be referred back to the non responsive email and fake phone contact.
Net result... I am down 400, my credit card details remain with a scam site and I have a very disappointed son that has learnt his first lesson in what theft means. Instead of enjoying a good game and a short family vacation.
Please stay away from this very disappointing site. And do not be misguided by their higher than average review scores. If u read deeper into their scores you will notice that many of their reviews are from fake postings or hired reviewers who help keep their averages higher.

Absolutely discussed at the treatment we received from this shower of unscrupulous scoundrels. FAGAN looks like a choirboy compared with this lot.
How the sporting industry can see this happening and turn a blind eye is beyond belief.
We all know how the dodgy brigade in FIFA got ousted, has there been lots more undetected? Because they do not look after the tickets and fans very well at all, and that allows horrible scammers like this mob to operate. Wake up FIFA.

Do not use these con merchants. Check their good reviews they are fake. Just take your money don't give tickets and no refund. Avoid at all costs.

Do you think that if you unilaterally hurt customers and just ignore them, everything will be resolved?

There are a lot of people who have been scammed of tickets to the Champions League Final this time on Trustpilot.com

In your terms, if you don't get a ticket for me before the start of the game, you'll get a 25 percent reward, ignoring all of them and saying,

"You just have to get a refund and it's over." I'll collect the materials, share them on popular community websites and get lawyers to prepare

For international litigation. Your company, which is so brazen-faced with thousands of euros in damages, must be destroyed and destroyed.

Quickly call 82+10 9483 3798 to suggest a compensation plan.

I lost about 5000 euros in plane and hotel costs alone because of you and lost my precious time.

-----Original Message-----
From: "Delivery Department"<*******@onlineticketexpress. Com>
To: ""<*******@naver.com>;
Cc:
Sent: 2019-06-11 () 19:39:19 (GMT+09:00)
Subject: Re: FW: Liverpool vs Tottenham Hotspur 01/06/2019. Refund Confirmation Order *******

Dear Hojin

We understand you expect an additional compensation. Please note that refund of 3.090,00 euros was alreay processed. Ask your bank representative when it will be reflected back in your bank statement.

No other refunds will be done from our side, apart of the footballtickets total amount already refunded.

Regards

Delivery Dept.

I placed an order for two football tickets for Liverpool vs Cardiff. Site and person on chat said that I would get the seats together 'GUARANTEED'. I then placed an order for an additional (third) ticket for the same game. I spoke to the person on the chat as well who told me to place my order as quickly as possible so that they could link my two orders so that I may get the three seats together. I was in London up to the day before the match but I received an email asking for a shipping address in Liverpool. I gave them my hotel information for Liverpool. I was contacted by an individual who told me that he had one of my tickets and to collect at a pub near Anfield on the day of the game. On the morning of the game I still had no idea what was taking place with my other two tickets. I had to keep calling their number until they finally answered. I was told that the tickets were delivered to my hotel. To my surprise this was not the case. I called again and the guy was so rude over the phone. First of all, I paid three times the price of an original ticket and secondly, the game was less than three hours away so I had many questions to ask and assurances needed. I finally received information that the tickets were to be collected at another pub close to the ground. When I received the tickets NONE OF THE SEATS WERE NEXT TO EACH OTHER. I was so disappointed. These tickets are a scam. People are buying season tickets and are just selling them for ridiculous prices. This site does not care about you or how much you spend. I will never do business with them again and I encourage people to stay away

Have been trying all day to get in touch with the company I need to know if these tickets are legit as I need them for a Christmas present!

Not only did they ignore all my calls (literally no answer), I received a refund from my credit card because they are fraudsters and now I noticed the one review elsewhere I had written they had it removed (because they never heard of me GRRRRR) AVOID AVOID AVOID
P. S very curious that practically all their reviews are either 5 star or 1, I know which I believe and which I don't

Booked two for Center Court Wimbledon 2020 on a specific day - over 2500. As I am not always available to attend events I rang first to ask about cancellations and refunds. The lady just said the event would NEVER be cancelled but if play was postponed for weather I may have to turn up the next day to see the games. Well as we all know Wimbledon was cancelled due to Covid-19. They have tried to say it is NOT cancelled but only postponed until 2021. I guess we will have two Wimbledons next year. Anyway, due to the extreme circumstances and out of the goodness of their hearts they are will to refund 30% of the money - a nice little earner for NOTHING - about 1700! The other option is tickets for 2021, which I will not be available for. These people may be okay when all goes well, quick and easy, but if you hit a problem there is only one loser and it's not them.

NEVER, EVER USE THIS COMPANY - bought Chelsea vs Barc tickets back in Jan, flew 8 VIP guests out to the match and they cancelled my ticket order at 6.12pm ON THE NIGHT OF THE MATCH after lying to me all day that they would arrive by 5pm! The match started at 8.45pm.

I buy tickets for the Everton/WestHam match 19th october. I prepaid by creditcard two weeks earlier. The company guaranteed that the tickets should be delivered to the hotel I stayed in in Manchester well in advance of the match. That did`t happend. I got several emails and phone calls with various conflicting messages. At the start of the match I got the tickets but it incurred a huge extra expense for me which they refused to refund.

This is the worst ticket shop I have ever expierenced. I brought 2 tickets for Juve - Inter 4 weeks in advance of the game, but they were not able to deliver the tickets. After unanswered e-mail and a lot of phone calls, I was assured that the ticket will soon be delivered. But only one day before the game, they told me that they could not not deliver. I already travelled to Turin and couldn't find any other ticket and therefore missed the game, but had a lot of expenses.

Never buy here!

This site is SUPER fast if you want to think you are paying one price and end up paying another. Bought tickets for "$70/each" NO SERVICE FEE WAS POSTED, THEY GAVE ME NO TOTAL. Then I found out I paid $190.20 for TWO tickets.
I didn't realize this site was not the venue's site because that is what I had googled.
They have a "100% satisfaction guarantee" and yet all prices are final.
I found out I could have purchased almost the exact same tickets for $15/each and even if they would have charged me $60 for a service fee it would still be $100.00 less than this POS site.

They are criminals.
Not reliable
No responsibility
No customer service

Ordered tickets with very high price and received the unbelievable lower ones, and no refund nor paying back the difference.

Their entire business is a scam. We bought 5 tickets for 4,900 Euros each for the Champion League final. 5 of us traveled from Australia to Madrid for this event. The day before the match, they cancel the tickets by e-mail. We have still not received one cent back. They are a disgraceful business and the sooner they shut down, the better.

We have bought two tickets for a match Juventus Vs Sampdoria in Torino in April. We took vaccation, booked everything and travelled to Torino just for the purpose of the match. 2 days before, we received an email stating that our order has been cancelled!
A month has passed now and we still didn't get reimbursed for the tickets... even worst, despite several reminders sent, no answer has been received!
Very unprofessional team! If you didn't book with them yet, don't do it!