- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Oneida has a rating of 1.4 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Oneida most frequently mention customer service problems. Oneida ranks 35th among Kitchen sites.
No positive highlights yet
We got our Oneida Icarus set for a wedding give 11 years ago. I reached out to get some replacements for some pieces I lost (I'm the husband). They returned my email and let me know that they have since discontinued the set. They then directed me to a different site that sells replacements second-hand. I found the pieces I needed and made a purchase. The fact that they were will to direct me to a different vendor for a sale instead of trying to sell me something else, or simply telling me no was a show of great customer services in my opinion.
After purchasing a new set, all 12 knives rusted. We contacted customer service and they stated they would replace the knives but after multiple attempts, this has still not occurred. The keep asking "how many" knives are rusted and we keep responding. You can't even write a review on their site. That should say something. Very dissatisfied! They used to be a great company years ago. What happened Oneida?
You cannot beat Oneida for the combination of quality and price
Gain trust and grow your business with customer reviews.
Oneida has been in business since 1880 and is best known for being the largest marketer of stainless steel flatware in the world. They carry a variety of everyday and fine flatware patterns ranging from traditional to modern. You will also find dinnerware, kitchenware, drinkware, flatware chests, cleaning supplies, as well as gift sets and keepsakes for babies.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
