• Oneflare

Oneflare

Overview

Oneflare has a rating of 3.5 stars from 296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 2nd among Service Marketplace sites.

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
30
See all photos

What reviewers want you to know

Positive highlights

  • I have found that the refund policy is reasonably fair when the client makes no attempt to contact the operator.

Critical highlights

  • 3 quotes, thats misleading for how they target businesses.
  • When I eventually did get through 24 hours later, (had to ring 4 times) I got told it was probably my fault.
How would you rate Oneflare?
Top Positive Review

“Compliment”

Gayil F.
10/8/23

Adrian from Tilly's Electrical. Highly recommend Adrian for your electrical work. On time efficient and a delight to work with.

Top Critical Review

“Appalling experience. Beware!”

Catherine A.
7/8/23

I made the unfortunate mistake of contracting someone through OneFlare, following an onsite inspection of the property (fence job). Despite a deposit being paid within 24 hours of receipt the work was very slow and sloppy. Despite the onsite inspection an additional request for $660 dollars was made and again, within 24 hours I paid this. This claim was for stump grinding. This never happened. I requested reimbursement for the money paid for the stump grinder (at least), given it was not used at my property. This has not occurred. Despite efforts made by Support at OneFlare communication has halted. This has been an appalling experience that has caused me a lot of emotional stress and financial cost.

Reviews (296)

Rating

Timeframe

Other

Reviews that mention popular keywords

3 quotes (10) 24 hours (6) customer service (9) business (67) job (90) refund policy (3) customer doesn (3) fair trading (3)
Thumbnail of user juliej660
1 review
0 helpful votes
December 29th, 2021

The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie

Thumbnail of user gregorys229
1 review
6 helpful votes
July 19th, 2019

Over all I'm generally quite happy with Oneflare.
Just a few issues with refunds - ie: when I customer acknowledges a quote via email, doesn't mean they have not already hired someone.
Also is the customer aware that the Tradie is paying for every quote? If not they should be made aware.
The recent arrangement of requesting for 6 quotes is not what we signed up for.
Otherwise, keep up the good work and keep improving.

Service
Value
Quality
Thumbnail of user rexannet
1 review
0 helpful votes
September 2nd, 2019

When you do see customers promoting your brand over social media, make sure to engage with them. Like their post and even share it if it's a compelling piece of content. These testimonials are not hard for a company to find and are easily shared with your online audience.

Thumbnail of user lisab940
1 review
0 helpful votes
September 5th, 2019

Happy so far. Was instant results with the more eager companies on the phone straight away. Good price, not contracted out to non professional movers

Thumbnail of user junaidr3
1 review
0 helpful votes
September 9th, 2019

It's always to get better option among various sub contractors. I am still looking to find better options among my budget

Thumbnail of user lindaw654
1 review
0 helpful votes
September 19th, 2019

Each time I've posted for quotes on Oneflare I've had immediate and positive responses. Accepting 3 companies to quote is plenty for me as it can otherwise be overwhelming. Thank you Oneflare for providing such a great service. I will always recommend your website.

Thumbnail of user lorrainec241
1 review
1 helpful vote
August 14th, 2019

I used Oneflare to locate a qualified building inspector to perform a pre-purchase pest and building inspection in Landsborough. I received two quotes quite quickly. One came through in just minutes and the supplier phoned immediately to ensure I understood his offer. He was professional and courteous and even offered a discount because I had sourced him through Oneflare. I accepted his quote immediately, being impressed with his efficiency. I was delighted to hear that he gets a lot of business through Oneflare. It's great to hear that small business operators have access to this affordable mechanism for attracting clients and growing their business. The site is very efficient and easy to use and a great convenience for people looking for service suppliers.

Thumbnail of user melc85
1 review
0 helpful votes
September 26th, 2019

Recently used this website for the first time and was very impressed with how fast I received replies for my job. I had several interested contractors and was able to choose one that truly matched my expectations.

Thumbnail of user glennp119
1 review
0 helpful votes
July 31st, 2019

I was able to find an accounting service that have helped me file my income tax. Australia having a bit complex taxation, having an accountant to help is almost a must. Thanks to oneflare that helped me find a suitable one. More Power & keep helping people.

Thumbnail of user jarrodj8
1 review
0 helpful votes
August 7th, 2019

Great system, easy to use.
Received 3 quotes, for this particular job 5 would have been ideal
Couple of companies hid a few details on quote. This is obviously not your fault

Thumbnail of user donovanh20
Donovan H.
1 review
1 helpful vote
September 2nd, 2019

Service was very good and the trades that responded were on time as well. Oneflare also kept in contact as to how things were going.
Webpage is also easy to navigate.

Thumbnail of user lenh39
1 review
0 helpful votes
August 6th, 2019

I found this a useful place to find local contractors for household jobs. I got 2 quotes within a day of posting my job, and chose one and had my new hot water system installed within the week.
Len H.

Thumbnail of user katew130
1 review
0 helpful votes
July 31st, 2019

What a quick turn around, I placed in what I wanted and it did not take long for my phone to start ringing, then they made sure I was happy with my service. Great site! Thank you for your help.

Thumbnail of user spencern17
1 review
0 helpful votes
August 7th, 2019

Great app for locating tradies and getting quotes for home reno easy to use and tradies respond quickly

Thumbnail of user jakebm
1 review
2 helpful votes
July 17th, 2019

Oneflare originally started great when you paying just for the lead.
At the moment it's still a good platform but there are monthly fees and credits can expire so you must watch and quote before this happens sometimes tricky but still a great platform

Thumbnail of user carolc438
1 review
0 helpful votes
July 30th, 2019

Good service but only received one response so far and more expensive than I expected.
I did not contact the provider as fee was more than alternative.

Thumbnail of user rinar6
1 review
0 helpful votes
September 2nd, 2019

Easy to navigate, and easy to find what you need. I found what I needed in less than an hour. Definitely recommend this website.

Thumbnail of user michellec671
1 review
0 helpful votes
September 9th, 2019

Will use again, quotes came in quickly and company I selected, was great to deal with and knew what they were doing.

Thumbnail of user kimberlya173
1 review
0 helpful votes
July 30th, 2019

For someone who doesn't have time working full time I was able to use One Flare to find an accountant who completed not one but two tax returns for me. All communication was done over email. I also received my tax return in less than a week. I couldn't of asked for much more.

Thumbnail of user mylesl18
1 review
1 helpful vote
July 18th, 2019

The refund problem is a pain in the arse with multiple requests made after 6 weeks of no response from client. But. The system overall makes money. Yes it works. But you will have to make multiple requests to get things done. The staff are friendly though.

Products used:
Buying oneflare membership

Service
Value
Shipping
Returns
Quality
Thumbnail of user bevs66
1 review
0 helpful votes
August 8th, 2019

I have used Oneflare for carpet cleaning and gardening, in the last 12 months. I received 3 quotes for the carpets but only one for the gardening job which was pruning about 70 roses.
Carpet cleaning was quality service and a good price.
Genesis Landscape responded very quickly to my request for quote, rang me the same day and arranged a meeting to view, discuss and quote. The job was completed the next day beyond my expectation. I highly recommend the contractors I have used and the responsiveness of Oneflare.

Thumbnail of user kynanb
1 review
0 helpful votes
August 26th, 2019

Very quickly got 3 quotes for my cleaning job. Got them out to have a look at what was involved and within a few days was able to choose the best quote from those 3.
Really simple and took the hassle out of finding a local business to clean our offices.

Thumbnail of user johns4322
1 review
0 helpful votes
September 13th, 2019

The platform as a whole was very easy to use, the only downside i could think off was the barrage of phone calls just after posting the job.
Ideally i'd only drive the conversation through the platform instead of the phone. (maybe it was just because the calls were at an inconvenient time for me)
Other than that like to reviews/offerings/simplicity of the platform. Keep it up.

Thumbnail of user laurenc205
1 review
0 helpful votes
September 15th, 2019

This site has been a bit of a god send. It's made it a lot easier organising our wedding from interstate, wasn't sure where to start or what services were available, but with just a few questions filled out on this site I had vendors coming to me with quotes and offers within 24 hours.

Thumbnail of user jackl276
1 review
0 helpful votes
September 24th, 2019

I put a job up at around 5pm and within 2 hours I got more than 2 companies willing to help out with what I have requested

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From the business

Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.

The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.

Company Representative

Thumbnail of user jessicad247
Jenny A.
Typically responds within 8 days

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