OLDIES.com has a rating of 3.29 stars from 111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OLDIES.com most frequently mention great selection. OLDIES.com ranks 4th among DVD sites.
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After avoiding OLDIES for over a year because of poor service - I had a great experience with my last order. Order went in on-line without any issues - payment went through - and order was received within 7 business days! In the past - service was painfully slow. It took over 30 days to receive order. I am happy to report that they are back in good graces. If it has been a while since you last worked with them - give them another try. Cheers!
Placed an order they took money but refusing to honor the purchase or refund my money. Per customer service orders are not cancelable or refundable that we have your money and there is nothing you can do.
Ordered what was supposed to be new vinyl 45s but one of the 45s was scratched and wouldn't play properly. The only way it can be resolved is calling their customer service and sitting on hold forever. Shipping the product back would cost more than the product is worth.
Tip for consumers:
Their quality is usually good but this experience has turned me off.
Products used:
Vinyl records
Oldies has great variety
However, they play games with free shipping. Certain items are not included and they charge $3 per item. These items are then shipped economy with free shipping items. It takes WEEKS to get an item that an Ebay or Amazon seller would ship right away. I ordered on December 12 and order is still being processed. Again, they had the nerve to charge for one item but are not shipping it separately despite charge. Unless it's a rare item I will not order from the site anymore.
I hate having to write such a brutal review, because I truly want to love Oldies.com-- but there are just too many serious problems with this website and with the operation of the business overall. I am a serious music and movie lover-- and at first glance, this business seems virtually tailored to people like me. There is a huge selection (in theory, that is!) of great items on the website. However, and this is crucial to know, for people preparing to order here-- the stock shown on the website is, in my experience, often extremely unreliable. Just because a particular item is shown as being in stock when you place your order, that is NO guarantee, at all, that you will actually GET that item.
Also, the processing and shipping time for orders is much slower than what I have encountered from most other websites. Right now, an order that I placed, over four days ago, is still in processing, and no one in customer service is able to tell me when it may or may not ship, or if I will even actually get all of the items in the order! When I placed the order, via Paypal (meaning, the money for the entire order went out of my account upfront, as soon as I placed it), one of the CDs was shown on the website as still having 4 in stock. Now, apparently, there are none in stock-- and my order is still processing, and no one at Oldies.com can tell me whether or not my order will actually contain this CD when it finally ships and arrives at my apartment! Seriously, consider that: I paid for this order, upfront, and I literally don't even know what I will, or will not, get until I open the package, whenever it finally arrives! This is simply not acceptable for an online business in 2018.
Last but not least, other Oldies.com customers, apparently, have had good packing for their orders, but that has almost never been the case for me. Since 2015, I have placed many orders here-- each time, giving the site yet "one more try!"-- and too often, the packages have arrived packed carelessly with one or more damaged CDs. If Oldies.com does not improve, in many ways, and quickly, I will, very soon, be a former customer.
I placed four or five online orders with Oldies.com over the past year, but I won't do it ever again. My last order was screwed up, with an extra copy of one item I had requested, and missing another item I had wanted. When I called customer service to straighten out the problem, I was on hold for a while, and then the guy I finally did get to talk to had to keep putting me on hold and asking me the same questions over and over again in order to try to understand what was wrong with the order. Eventually, he assured me that the item missing from the order would be replaced. That was weeks ago, and guess what? The lost item has never been replaced, and now they've lost a customer, too.