Overview
Octa has a rating of 4.6 stars from 402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octa most frequently mention trading platform, customer service and fast deposit. Octa ranks 2nd among Currency Trading sites.
Improve the leverage from 1:500 to 1:1000 really makes me more determined and bold to entry more cents than before
Last week I checked my history of trades. I found -50dollars for a deal didnt close it or open it. The deal was buy at 2017 and we all know that on 28.11.2023 gold didnt touch 1966. So in my history says that Buy at 2017closed at 1966.how it happend if gold didnt reach that price... Customer service is bad i contacted them they said they will contact me but no answer for one week. I CONTACTED THEM THREE TIMES.here is a screenshot
Best of the best dealing this items so glad very prompt
Dear Abdul Razak,
Thank you so much for your wonderful feedback! We're thrilled to hear that you consider Octa the "best of the best" and that you're satisfied with our prompt service. Providing our clients with top-notch support and a seamless trading experience is our priority, so it's incredibly rewarding to know that we've met your expectations.
Your satisfaction motivates us to continue delivering the high-quality service you deserve. If there's anything more we can do to enhance your experience, or if you have any suggestions or questions, please don't hesitate to reach out to us at support@octafx.com. We're always here to assist you.
We look forward to continuing to serve you and supporting your success in trading!
Kind regards,
Octa Rep.
I was attracted by browser mt4 version that they have and that's why i joined. I used to use ctrader but its not quite my cup of tea and i prefer the good old metatrder but with the ability to trade wherever i can. In this sense, i like that they have both computer and mobile options. Sometimes i trade in the app which is convenient.
Dear Suharto S.,
Thank you for rating our app. We're happy to know you find our app convenient. Currently, we have three trading platforms: MetaTrader 4, MetaTrader 5, and Octatrader. They are available on web platforms, android, macOS, and Windows.
Don't forget that you can always get in touch with us through social media and enjoy our trading content there. Stay tuned for more updates, and make sure that you don't miss our upcoming promos. Let us know what updates or new features you want to see on our app to give us a 5-star rating. You're welcome to write to us at support@octafx.com and share your ideas.
Kind regards,
Octa Rep.
It never fails,so real and legit. I trade with Octa and it's profitable a lot
Dear Olatunji,
Thank you for sharing your positive experience with Octa. We are thrilled to hear that you find our platform reliable and profitable. Our goal is to provide a seamless and rewarding trading experience, and it's wonderful to know that our services meet your expectations. Your satisfaction and success are our top priorities.
We continually strive to improve and would love to hear your suggestions on how we can enhance our services even further. Please let us know what additional features or improvements you would like to see that would earn us a full 5-star rating from you.
Feel free to reach out to us at support@octafx.com with any ideas or feedback. We are always available and eager to assist you in any way we can.
Kind regards,
Octa Rep.
I love it and I'm so grateful… blessed up octafx for this price gift you've giving to me
Dear Matthew!
Thank you for your heartfelt message! We are thrilled to hear that you love our platform and feel grateful for the prize gift from OctaFX. Your kind words truly brighten our day. We aim to create a rewarding experience for our traders, and it's wonderful to know that we have made a positive impact on your trading journey.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
4 years experience I start my trade journey like play
Use other broker before i try octafx Alhamdulillah i find them very reliable
Uncountable appreciate for you guys
Dear Dalhat!
We appreciate you taking the time to share your feedback with us regarding your recent experience with Octa. Your positive review is very important to us, and it motivates us to continually strive for excellence. We are thrilled to learn that you found our service to be extremely helpful and user-friendly. Thank you for choosing Octa and we look forward to serving you again in the future.
We would like to extend an invitation to follow our social media accounts to stay updated on our latest news and upcoming promotions. If you have any further inquiries, please don't hesitate to contact us via live chat or by emailing us at support@octafx.com. We are always ready to assist you.
Kind regards,
Octa Rep.
My experience with it recently was a bit ok compared to the other time. Although, withdrawal processing time to crypto address took much time than I'd expected.
Dear Favour,
Thank you for rating our Octa app. We're happy to know you are seeing our trading app getting better. Please note that withdrawing funds usually takes 1-3 hours but can sometimes take up to 3 business days. It applies to all withdrawing options. You can upgrade your user status to Gold or Platinum if you wish to get a faster withdrawal.
Don't forget that you can participate in the "Invite a Friend" program and earn a commission per each standard lot your friends trade. For more information, please get in touch with us via social media. We'll be happy to guide you.
Kind regards,
Octa Rep.
I have changed the country and already sent the documents which been uploaded by support.
I tried several time to withdraw based on the offer option in Dashboard but they keep rejecting the transaction and asking me to use Netller which i don't even have in my dashboard.
I tried to withdraw through crypto Tether keep rejecting.
I addressed the issue through live chat,email and even call but no thing happened.
Frustrated and disappointed with the service offer,other brokers taking few hours to resolve the issue and octa taking weeks and not even resolving.Keeps saying use the Nettler they don't even deeply check before they advice.
Dear Abdelghani,
We sincerely apologize for the inconvenience you've experienced with your withdrawal request. Our team is committed to providing efficient and reliable service, and we regret that you've encountered difficulties in this process. We would like to inform you that your latest withdrawal request has been successfully processed via the Tether cryptocurrency payment system.
We appreciate your patience and understanding as we strive to improve our services and ensure a smoother experience for all our clients. Rest assured, we'll investigate all matters thoroughly to address any underlying issues and provide a prompt resolution. If you have any further concerns or questions, please don't hesitate to reach out to us via live chat or DM on Octa's official social media platform. We're here to assist you every step of the way. Thank you for your understanding.
Kind regards,
Octa Rep.
The support team is doing a very good job but the reason I didn't give 5 star is because there's no phone number to reach you guys.
But all the same kudos for the wonderful work guys😁
Dear Aigbe,
Thank you for the wonderful review; it's always a joy to see it. It gives us more incentive to give you the best service possible. We would love to have your feed back, is there anything that you would want to suggest us to make our services even better and make you rate us even higher?
By the way, for the purpose of keeping our services aligned with your best, we would like to know what is your favourite feature at Octa. For the purpose of keeping you well informed of our most recent news and offers, we respectfully request that you follow our social media channels. If you need any further information or have any questions, live chats and emails are accessible 24/7. We eagerly await your response.
Kind regards,
Octa Rep.
So far in my trading with octa fx i always have timely n wisely support. Hope remain same in my future endeavour.
Dear Loo,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted to know that our customers are having a good experience using our platform. We shall strive harder to provide the best user experience to our customers. We would like to inform you that you can join our Invite a Friend program, where you can earn commissions when your friends start their trading activity with Octa.
To keep up with our latest news and promotions, feel free to join our social media platform. If you have any additional questions, you can contact us via live chat or email at support@octafx.com. We are always available to help.
Kind regards,
Octa Rep.
Deposit and withdrawal time is too long guys make possible to quick withdrawal and quick deposit if you want to people don't close their money you can do it
Dear Shahbaz,
Thank you for taking the time to share your positive experience with our company's cryptocurrency trading services. We greatly appreciate your feedback and are thrilled to hear that our platform has met your expectations for Bitcoin trading.
At Octa, we strive to provide our customers with a seamless and efficient trading experience, and it is rewarding to know that our efforts have resonated with you. Your endorsement of our platform as "best for bitcoin trading" reaffirms our commitment to delivering high-quality services to all our clients.
We understand the importance of transparency, security, and reliability in the cryptocurrency trading industry, and we continuously work to uphold these standards. Our team is dedicated to staying ahead of the curve, implementing cutting-edge technologies, and adhering to industry best practices to ensure that our customers can trade with confidence.
Your satisfaction is our top priority, and we are grateful for your trust in our platform. If you have any further feedback or suggestions for improvement, please do not hesitate to reach out to us. We value your input and are always striving to enhance our users' trading experience.
Our finance department usually processes the payments as soon as possible; however, due to technical issues, there may be slight delays. Rest assured, our teams work around the clock to minimise delays for a smoother customer experience. If you face any such issue, please get in touch with us via live chat or email us at support@octafx.com (mailto:support@octafx.com). We are always available for you.
Kind regards,
Octa Rep.
Needed to urgently withdraw funds from account. Was promptly contacted via email to provide an explanation and soon after received the funds in my bank account.
Dear Francis,
We want to thank you for the fantastic review. It's encouraging to hear that you value our customer service. Our support department works around the clock, putting a lot of effort into giving you the greatest service. Therefore, I have no doubt that your feedback will brighten their day. I would forward it to them. How long have you been trading with us?
We request that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. If you need any more details or have any queries, you can contact us via live chat or email (support@octafx.com). We anticipate your response as soon as possible.
Kind regards,
Octa Rep.
Overall good.But I think when some one want to debit the amount from the deposited amount then the timeline should be short not like three days.
Dear Naiyer,
Thank you for sharing your feedback and for your positive comments about our services. We greatly appreciate your input as it helps us to continually improve and better serve our clients.
We understand the importance of having a swift and efficient deposit process. Your suggestion regarding shortening the timeline for deposits is valuable to us. Please be assured that your feedback has been forwarded to the relevant department for review. Our team is constantly working on enhancing our processes and we will consider your suggestion to make improvements where possible.
If you have any further suggestions or require assistance, please do not hesitate to reach out to us. You can contact us via live chat or by emailing us at support@octafx.com. We are always here to help and ensure that you have the best possible experience with our services.
We look forward to continuing to serve you.
Kind regards,
Octa Rep.
I am impress this is a new experience for me and its excellent
Dear Rahul,
Thank you for your wonderful feedback! We're thrilled to hear that you are impressed with our platform and that it has provided you with an excellent new experience.
At Octa, we strive to create a seamless and enjoyable trading environment for all our clients, whether they are new to trading or seasoned professionals. Your positive experience is a testament to our commitment to excellence and client satisfaction.
We would like to inform you thar we have an enormous pool of educational videos and webinars for you to learn from on our official YouTube channel. You may learn the basics and then formulate your strategies by practicing on our demo account for free.
We are always here to support you on your trading journey. Should you have any questions or need assistance, please do not hesitate to reach out to us at support@octafx.com.
We look forward to continuing to serve you and ensuring your trading experience remains exceptional.
Kind regards,
Octa Rep.
Click on the go and you're there.
As simple as ABC
Emmanuel,
Thanks for the awesome feedback and your five-star rating. We're glad to hear you find our platform so easy to use. Making trading simple and accessible is what we strive for, and your encouragement means a lot to us. If you have any tips or further suggestions, feel free to share. Happy trading!
Kind regards,
Octa Rep.
I've already traded with them quite a lot and I can say that they are reliable enough. Their spreads do not jump back and forth, the maximum what I get on EUR/USD during normal trading conditions is 0,9 points, mostly it is between 0,6 and 0,8 points, that is quite tight enough, cause other ECN brokers offer 0,6-0,8 spread and commission on volume traded, but in fact OctaFX does not apply any additional fees. Their regulation seems to be more reliable now, cause its FCA, I guess it will attract more clients, because traders normally swear by such regulation options). So, my decision now is to continue trading with them, hopefully won't find some difficulties.
Dear JJMichael K,
We sincerely apologize for the delay in our response. Your kind words in the review bring us immense joy, as it is always gratifying to hear that our clients are enjoying our services. It is truly an honor for us to know that you are satisfied with our spread and appreciate our no fee policy. Your positive feedback serves as a great motivation for us to continue providing you with the best possible service. We are constantly striving to enhance your experience with Octa, and we would love to know what your favorite feature is on our platform.
To stay updated with our latest news and offers, we kindly request that you follow our social media channels. By doing so, you will be among the first to receive information about any exciting developments or promotions. Additionally, if you have any further inquiries or require assistance, our live chat and email support (support@octafx.com) are available 24/7 to address your needs. Thank you once again for your valuable feedback, and we eagerly await your response. Please don't hesitate to reach out if there's anything else we can assist you with.
Kind regards,
Octa Rep.
Failure to Refund Money
The day I installed the app, I saw it was definitely not suitable for trading the way I need to. It was not in keeping with the marketing hype. Even though I reviewed the less than helpful Help documents and everything their bot told me, I could see trading would be a massive challenge, if not impossible.
Twice, I requested that my account be closed and my money given back and all I got was links to the same help files. Then when I threatened to report them to the relevant financial authorities, I was told I needed to request a withdrawal.
I did so on 29 October. Nothing has happened. I have not received my money. I just chatted to one of their agents and they said I had not made any such request. What! So I entered my banking details on their website as per my request just so that I could be told today I never requested a withdrawal! I want my money reimbursed. I have had problems with your company since the first day, and it seems they are just ongoing. Give me back my money if you are a legitimate company.
Also, stop sending me countless e-mails asking me to refer friends to your company. I would never do that to someone.
Deposit and withdrawal using octafx is like 1,2 and 3.depositing is quick,though the withdrawal sometimes may take a while,this side need improvement.
Dear MOHAMMED,
We want to extend our gratitude for your amazing review. Your understanding is greatly appreciated as we strive to improve our communication efficiency. It brings us immense joy to hear that our prompt payment methods have met your expectations. Your satisfaction is our priority, and we are thrilled to learn that you are enjoying our services. Your kind words will be conveyed to our team members and relevant departments to inspire and uplift them, as they have brightened my day. Your feedback will be forwarded to the relevant department.
We would like to inquire about your favourite feature on Octa. What feature are you most fond of?
We recommend following our social media channels to ensure you stay informed about our latest news and promotions. Feel free to contact us via live chat or email at support@octafx.com for any further assistance or inquiries. Our dedicated support team is available 24/7 and eagerly awaiting your response.
Kind regards,
Octa Rep.
Very good experience. I have traded in different platforms like FXTM ext... buy i got very good experience from OCTAFX. Especially deposit and withdrawal are very fast than other platforms.
Dear AKBAR,
Thank you for taking the time to share your experience with us. We are delighted to hear that you had a very good experience trading with Octa. Your satisfaction is our top priority, and we are thrilled to know that you found our deposit and withdrawal processes to be exceptionally fast compared to other platforms.
At Octa, we continuously strive to provide our clients with the best possible trading experience, and your feedback reaffirms that we are on the right track. We appreciate your trust in us and are committed to maintaining the high standards that you have come to expect from our platform.
Should you have any further feedback or suggestions for us, please do not hesitate to reach out. We value your input and are always here to assist you in any way we can. We look forward to serving you for many successful trades to come.
Kind regards,
Octa Rep.
The company is involved in a comprehensive network of charitable and humanitarian initiatives, including the improvement of educational infrastructure and short-notice relief projects supporting local communities.
Octa has also won more than 60 awards since its foundation, including the ‘Best Online Broker Global 2022’ award from World Business Outlook and the ‘Best Global Broker Asia 2022’ award from International Business Magazine.
Octa provides several educational and training tools for beginners as well as expert traders. You can always use the option of starting with a demo account to test all features available. In addition, Octa team currently holds different types of educational activities on our Youtube channel, including workshops, seminars and live trade sessions in different languages.
Octa is powered by its own trading platform - OctaTrader, MetaTrader 4 and MetaTrader 5 trading platforms renowned for their security and compatibility with both desktop and mobile across all popular operating systems. Traders may also use the Octa Trading App, which is available on Google Play and App Store for free. Trading instruments provided by Octa have some of the lowest spreads in the industry.
As a broker, Octa offers more than 200 trading instruments, including:
- CFDs on stocks
- Currency Pairs
- Gold and silver
- Commodities
- Indices
- Cryptocurrencies.
The company’s customer support team works 24/7 and speaks English, Hindi, Urdu, Indonesian and Malay. Clients may address it via the following channels:
- Live Chat on the Octa website
- Email (support@octafx.com).
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Dear Mohd Zulhelmi,
Thank you very much for sharing your feedback and being with us. We're delighted to know you like our 1:1000 leverage promotion. We hope you continue using Octa, and we'll ensure the best investing experience for you.
Remember that you can participate in the "Invite a Friend" program and earn a commission per standard lot your friends trade. For more information, please contact us via social media. We'll be happy to help.
Kind regards,
Octa Rep.