Overview
Octa has a rating of 4.6 stars from 402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octa most frequently mention trading platform, customer service and fast deposit. Octa ranks 2nd among Currency Trading sites.
Improved service efforts are very admiring and I'm pleased there's been improvements than the previous services
Dear Collins,
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you've noticed and appreciate the enhancements we've made to our services. Your satisfaction is our top priority, and we're continuously working to elevate our platform to provide an even better trading experience.
We shall strive harder to provide the best user experience to our customers. We would like to inform you that you can join our Invite a Friend program, where you can earn commissions when your friends start their trading activity with Octa.
To keep up with our most recent news and promotions, feel free to join our social media platform. If you have any suggestions or insights on how we can enhance our app and achieve a 5-star rating, we invite you to share your thoughts with us at support@octafx.com. Your input matters, and we are keen to hear from you!
Kind regards,
Octa Rep.
Just don't know the best word to describe my exceptional experience using octafx, it was easy, and effortless also has some bonus to motivate, but fully impactful with my trading journey
Dear Trust,
We're delighted that our traders had an exceptional experience using Octa. Thanks for choosing us as your reliable partner. We're happy to know you had an easy and effortless trading journey. Also, the bonus deposit was motivated and fully impactful for you.
Remember that you can participate in the "Invite a Friend" program and earn a commission per standard lot traded by your friends. For more information, please contact us via social media. We'll be happy to help.
Kind regards,
Octa Rep.
Fast withdrawal...superb app...I will promote it to my friends and family members
Dear Shyamal!
Thank you so much for your fantastic feedback! We're delighted to hear that you're enjoying our fast withdrawal process and that you're finding our app superb. Your positive experience means the world to us, as we strive to provide a seamless and efficient trading environment for all our users.
We're especially thrilled to hear that you're considering recommending Octa to your friends and family. There's no greater compliment than knowing our traders trust us enough to share our services with their loved ones. As a valued member of the Octa community, your support helps us grow and continue to improve our offerings.
If you or your friends and family members ever have any questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way, ensuring a smooth and successful trading experience.
Once again, thank you for your trust and support. We look forward to continuing to serve you and those you refer with the highest standards of service.
Kind regards,
Octa Rep.
He is a good broker and is always available for traders' problems
Dear Usha!
Thank you for sharing your positive experience with Octa. It's wonderful to hear that Octa not only provides a reliable trading platform but also prioritizes excellent customer support. In the fast-paced world of trading, having a broker that is consistently available to address issues and provide assistance can make a significant difference. Reliable support can help traders resolve problems quickly, allowing them to focus on their trading strategies with confidence. It's encouraging to see that Octa is dedicated to meeting and exceeding these expectations, contributing to a smoother and more efficient trading experience.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
I liked the app design such a simple and clean to navigate, the entire process was very quick from the day one opening the account, the fund deposit and withdrawal process, customer care responds very quickly and resolves the query
I use Octafx for a while now, and mostly everything is good. I had a problem one time with transaction, and their support team helped me super fast. I guess anything can happen, so its good their customer support is helpful.
Dear Ethan,
We want to thank you for the fantastic review. It's encouraging to hear that you value our customer service. Our support department works around the clock, putting a lot of effort into giving you the greatest service. Therefore, I have no doubt that your feedback will brighten their day. I would forward it to them. How long have you been trading with us?
We request that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. If you need any more details or have any queries, you can contact us via live chat or email (support@octafx.com). We anticipate your response as soon as possible.
Kind regards,
Octa Rep.
I made a deposit via local transfer and it got rejected after 4 hours, their customer service informed me that it was due to payment processing error and asked me to make another request, which I did. Now the whole day has passed and their customer support keeps giving generic answers that finance department is checking. I regret switching from XM to Octa thinking it will be better with local deposits.
Dear Muhammad Ahsan T,
We apologise for the delayed response and understand your frustration. Thank you for bringing this matter to our attention. We are committed to resolving this issue as quickly as possible, but we need additional information from you. To assist us, please provide your trading account number and deposit ID. You can email these details to support@octafx.com. Once we receive your information, our dedicated team will investigate the matter thoroughly and provide you with an update as soon as possible. We appreciate your patience and understanding.
Kind regards.
Octa Rep.
The response of the group is quick always.I really appreciate that.
Dear Ebele,
Thank you for your kind words and for taking the time to share your experience with Octa. We're thrilled to hear that you appreciate our quick response time. Ensuring timely and efficient support for our clients is a top priority, and it's great to know that our efforts are making a positive impact.
Your feedback motivates us to continue delivering high-quality service. If there's anything more we can do to enhance your experience and make you rate us a full 5-star rating, please don't hesitate to reach out to us at support@octafx.com. We're always here to assist you.
Kind regards,
Octa Rep.
It was an excellent service with I received from support team
Dear Harry!
Thank you for sharing your positive feedback about Octa. It's fantastic to learn that Octa not only offers a dependable trading platform but also emphasizes outstanding customer support. In the dynamic trading environment, having a broker that is readily available to resolve issues and offer assistance can significantly enhance the experience. Reliable support enables traders to quickly address problems, allowing them to concentrate on their trading strategies with assurance. It's reassuring to see that Octa is committed to meeting and surpassing these expectations, which contributes to a more seamless and effective trading experience.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Awesome and very helpful thanks for ur cooperation
Dear Nasrin Jahan,
Thank you for your wonderful feedback! We're delighted to hear that you found our service awesome and helpful. At Octa, we strive to provide the best possible support and cooperation to ensure our clients have a seamless experience.
We would also love to know if you've had the chance to try our Octa Space feature. It's designed to enhance your trading experience even further by giving you ideas for trading. If you haven't explored it yet, we highly recommend giving it a try.
If there's anything else we can assist you with or if you have any suggestions on how we can continue to improve, please feel free to reach out to us at support@octafx.com. We're always here to help.
Kind regards,
Octa Rep.
Open more valuable order and greet and welcome gift for traders
Dear Junaidy,
Thank you for your feedback and suggestions! We're happy to hear that you're engaged with trading on our platform. We appreciate your idea about opening more valuable orders and offering welcome gifts for traders.
We're always looking for ways to enhance the trading experience for our clients, and your feedback will be forwarded to the relevant department for consideration. If you have any other ideas or need assistance, please don't hesitate to contact us at support@octafx.com.
Thank you for choosing Octa, and we wish you continued success in your trading journey!
Kind regards,
Octa Rep.
Best trading platform, amazing spread and leverage thus bonus offers is so lit.im grateful for SOT community too about out to Brother Eddy!
Dear Kgaogelo Modiba,
Thank you for your enthusiastic review! We're thrilled to hear that you find Octa to be the best trading platform and that you appreciate our competitive and one of the lowest spreads, various leverage options, and exciting bonus offers. It's wonderful to know that our features are meeting your trading needs and enhancing your overall experience.
If you have any suggestions on how we can make your trading experience even better, please let us know. Your feedback is invaluable in helping us continuously improve our services. Feel free to reach out to us at support@octafx.com with any ideas or additional comments.
We are always here for you and look forward to continuing to provide you with excellent service.
Kind regards,
Octa Rep.
Excited and excellent. Timely and fast. Carerring with passion to deliver services in the most promising way.
Dear Nnadi,
Thank you for your fantastic 5-star review! We're thrilled to hear that you find our services exciting and excellent. It's great to know that our timely and fast delivery has met your expectations.
Your recognition of our passion and commitment to providing the best possible service is incredibly rewarding. We're dedicated to ensuring a seamless trading experience for all our clients, and your feedback motivates us to keep improving.
If you have any suggestions or ideas on how we can make your experience even better, please feel free to share them with us at support@octafx.com. We're always eager to hear from you and enhance our services.
Kind regards,
Octa Rep.
I am full satisfy to communication with me and says how to solve our problem and way to resolve issues with proper communication
Its sooo good
Dear Anil Kumar,
Thank you for your kind words! We are delighted to hear that you are fully satisfied with our communication and support. Ensuring that our clients understand how to solve their problems and providing clear, effective communication is our top priority.
We continuously strive to improve our services and support system to better serve our clients. If there are any additional features or improvements you would like to see, please share your thoughts with us. Your feedback is invaluable in helping us enhance your trading experience.
Please feel free to reach out to us at support@octafx.com with any specific suggestions, concerns, or feedback. We are always here to listen and make the necessary changes to meet your expectations.
We look forward to continuing to provide you with excellent service and support.
Kind regards,
Octa Rep.
OctaFX is undoubtedly the best broker for forex. I have made good money through it. But for the last few months, I have been facing issues with withdrawal. Tried calling customer support many times but didn't get any satisfactory answer. Distressed with the services, I searched for another Forex broker and found InvestFW. The broker was regulated, I quickly created an account and started trading. After using the platform for over 1 month, here's my review - The platform is perfect, leverage is good, spreads are lowest and most importantly, the withdrawals are quick. It took only a few hours for withdrawals to credit to my bank account.
Dear Romero C,
We apologize for the delayed response and understand your frustration. Thank you for bringing this matter to our attention. We are committed to resolving this issue as quickly as possible, but we require additional information from you. To assist us in doing so, please provide us with your trading account number and withdrawal ID. You can email these details to us at support@octafx.com. Once we receive your information, our dedicated team will thoroughly investigate the matter and provide you with an update at the earliest. We appreciate your patience and understanding.
Kind regards,
Octa Rep.
It's very okay, but the last time I ordered for note book with other items, the note book was not included by the time delivery.
Dear Fatimah,
Thank you for taking the time to rate and provide your feedback for Octa. We're delighted that you're enjoying the 'Trade and Win' offer and successfully claiming gifts with your prize lots. We apologize for the missing notebook in your previous delivery and understand how that can be disappointing. Please contact Customer Support team via live chat or email at support@octafx.com, and we will promptly assist in resolving this issue.
Rest assured that we'll keep improving our service further to improve your experience. We're here for you 24/7, so don't hesitate to reach out for any further assistance. Thank you for being a valued member of our community!
Kind regards,
Octa Rep.
Please use only netbankig for deposit money, trading is very simple and take small positions to avoid step out your positions,
Dear Santosh!
We greatly appreciate your positive feedback and insights regarding your pleasant experience with our Octa Trading platform. It brings us great joy to know that you find our services efficient. Ensuring your satisfaction as our valued client is our top priority, and we are dedicated to continuously improving to offer you an exceptional trading experience.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
I am using this octa very good services, please use net baking for trading,
Trusted platform for trading, withdraw very fast. Recommended
Dear Amir,
Thank you for your positive feedback. We are delighted to hear that you trust our platform for trading and that you find our withdrawal process to be swift.
At Octa, we are committed to providing a reliable and efficient trading experience for all our clients. Your satisfaction and trust are our top priorities, and it is gratifying to know that our efforts meet your expectations.
Your recommendation means a lot to us and motivates us to continue enhancing our services. If you have any further questions or need assistance, please do not hesitate to contact us at support@octafx.com. Our dedicated support team is always here to help.
Kind regards,
Octa Rep.
Octa is amazing and very nice also easy with different and several opportunities, I will continue to love octa fx.
Dear Awusinu,
Thank you for your kind words! We're thrilled to hear that you're enjoying your experience with Octa and finding value in the different opportunities we offer. Your satisfaction is our top priority, and we're glad to know we've earned your continued support.
We would like to welcome you to visit our YouTube channel, where you can watch our webinars held by our trainers and expert traders. To keep up with our most recent news and promotions, feel free to follow our social media platform. You can get in touch with us via live chat or email if you have any additional questions. We are always available to help you.
Kind regards,
Octa Rep.
The company is involved in a comprehensive network of charitable and humanitarian initiatives, including the improvement of educational infrastructure and short-notice relief projects supporting local communities.
Octa has also won more than 60 awards since its foundation, including the ‘Best Online Broker Global 2022’ award from World Business Outlook and the ‘Best Global Broker Asia 2022’ award from International Business Magazine.
Octa provides several educational and training tools for beginners as well as expert traders. You can always use the option of starting with a demo account to test all features available. In addition, Octa team currently holds different types of educational activities on our Youtube channel, including workshops, seminars and live trade sessions in different languages.
Octa is powered by its own trading platform - OctaTrader, MetaTrader 4 and MetaTrader 5 trading platforms renowned for their security and compatibility with both desktop and mobile across all popular operating systems. Traders may also use the Octa Trading App, which is available on Google Play and App Store for free. Trading instruments provided by Octa have some of the lowest spreads in the industry.
As a broker, Octa offers more than 200 trading instruments, including:
- CFDs on stocks
- Currency Pairs
- Gold and silver
- Commodities
- Indices
- Cryptocurrencies.
The company’s customer support team works 24/7 and speaks English, Hindi, Urdu, Indonesian and Malay. Clients may address it via the following channels:
- Live Chat on the Octa website
- Email (support@octafx.com).
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Dear Pavan,
We're sorry to read about your experience. Please note that withdrawal usually takes 1–3 hours but sometimes may take up to 3 business days. Our team has completed your withdrawal request. If you wish for withdrawal requests to be processed faster, opting for Gold or Platinum status is a viable option.
Remember that you can always contact us through social media and enjoy our trading and investing content there. Stay tuned for more updates, and ensure you don't miss our upcoming promos. If you want more help, please email us at support@octafx.com, and we will be happy to help.
Kind regards,
Octa Rep.