Overview
Octa has a rating of 4.6 stars from 402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octa most frequently mention trading platform, customer service and fast deposit. Octa ranks 2nd among Currency Trading sites.
Nice trading with octafx. Fast respons,and fast for withdraw. That is important for me, fast withdraw. Bravo octa
I'm new member with account blocked
Please open the account
Dear Jasbir,
We understand your frustration with your account being blocked. We're here to help resolve this issue promptly.
It seems that your account was automatically blocked due to several incorrect PIN attempts. To get your account back up and running, please send us a selfie holding your ID card, Passport, or driving license to kyc@octafx.com.
Once we receive the required documentation, we will promptly proceed with unblocking your account. We greatly appreciate your cooperation in this matter.
If you have any questions or need further assistance, please don't hesitate to contact us via live chat or email us at support@octafx.com. We're here to help you every step of the way.
Kind regards,
Octa Rep.
All are good, but its very delays on deposit and withdrawal.
Dear Rishi!
Thank you for contacting us and sharing your feedback. We regret that we haven't responded to you earlier. We understand that you may be feeling frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.
Should you have any questions, please don't hesitate to reach out to our team at support@octafx.com.We're always glad to assist our customers.
Kind regards,
OctaFX Rep.
Fast and safe when comes to withdraw and very very straight forward
Dear Arthurjames!
Thank you for your feedback. We are absolutely thrilled to hear that our payment process has proven to be helpful and has met your expectations. At Octa, we are committed to delivering nothing but exceptional service, and your positive review confirms that we are exceeding our goals. Your kind words inspire us to continuously elevate our services and strive for nothing short of excellence. We deeply appreciate your support and eagerly anticipate the opportunity to serve you again in the future.
We invite you to follow our social media platforms to stay updated with our latest news and upcoming promotions. Should you have any further inquiries, please do not hesitate to reach us via live chat or email support@octafx.com. We are ready to assist you at any time.
Kind regards,
Octa Rep.
I'm new to this but anyone who has used it before is saying it's going great
Dear Mehboob,
Thank you for choosing Octa. If you encounter any complications during your trading, please contact the Support Team in Live Chat, and we will guide you through the whole process. We also suggest opening a demo account so you can trade risk-free and check educational materials available on our blog and YouTube channel.
Please note that we offer many advantages, such as low spreads, fast execution, a wide range of payment options, free educational materials, demo trading, cryptocurrency and stock trading and many more. Follow us on social media to stay abreast of the latest news and product updates.
Kind regards,
Octa Rep.
Very quicky adding in to acount and withdrawn legally verification process done through all quickly. Trusted valuable 👆💞
Dear SUBRAMANYA,
Thank you for taking the time to share your positive experience with our trading platform. We greatly appreciate your feedback and are thrilled to hear that you found our services to be efficient, reliable, and trustworthy.
At Octa, we understand the importance of providing a seamless and secure trading experience for our users, and we are delighted that our efforts have met your expectations. Your satisfaction with the speed of account funding and withdrawals underscores our commitment to ensuring timely access to your funds and facilitating smooth transactions.
We also recognise the significance of a robust verification process to enhance security and compliance with legal requirements. We are pleased that you found our verification process to be thorough yet expeditious, as we aim to strike a balance between stringent security measures and minimising inconvenience for our users.
Your trust in our platform is invaluable to us, and we are committed to maintaining the highest standards of integrity and reliability. We continuously strive to uphold transparency, security, and compliance across all aspects of our operations to ensure that our users can trade with confidence. Your feedback serves as a testament to our ongoing dedication to providing exceptional service, and we are grateful for your endorsement of our platform as a trusted and valuable resource for your trading needs.
If you have any further feedback or suggestions for improvement, please do not hesitate to reach out to us via live chat or by emailing us at support@octafx.com. We value your input and are always eager to incorporate customer insights into our ongoing efforts to enhance the trading experience.
Kind regards,
Octa Rep.
OctaFX is a one of the best broker forex in the world. I think this broker has good sevice for all traders
Dear Ajeng S,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted to hear that our traders give their preference to Octa over other investing platforms. Thank you for choosing us as your reliable partner. We shall strive harder to provide the best user experience to our customers. We're interested in learning more about your tenure as a trader with us and which specific platform features you find most appealing. Additionally, if there are any areas where we can make improvements, please feel free to share your insights.
We would like to invite you to participate in our Invite a Friend program, where you can earn commissions for every lot your friends trade. For more information, please visit this link: https://www.octafx.com/ib/invite-friend/.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Good morning sir I am ansar ali khan Akela at no 1 road no33 khar rode the bus and poco X2 back cover for me to promote the history of the history of the day of the
Dear Ansar Ali Khan,
Thank you for your generous rating. It's a delight to see give us an excellent rating. Unfortunately, we do not provide any such requested items. However, we would recommend you register for our champion demo account and trade on that. It's a contest where you are provided with $1000 to start trading. The contest lasts for 4 weeks and at the end of the contest, the top 5 earner contestants receive real dollars as prizes in their wallets. For any further information relating to champion demo account, you are most welcome to visit this link:
https://www.octafx.com/contests/octafx-champion/faq/category/1
You are most welcome to follow us on social media to stay up to date on the latest news and promotions. If you require any extra information, you are more than welcome to contact us through email or live chat. We're eager to chat with you soon.
Kind regards,
Octa Rep.
Gets you to invest, then when you try to withdraw they tell you that you need a license, then a withdrawal fee then a late fee, ect
Dear AC,
We regret that we haven't responded to you earlier. We understand that you may be frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number and withdrawal id. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
Make app update as easy to use bcs some time struggle to get order
Dear Guru,
Thank you so much for taking the time to rate our product. We greatly appreciate your feedback and support. Our application is indeed updated regularly. If you are facing an issue with placing an order, please share a screenshot of your internet speed. Our team will investigate the matter and update you.
If there are any features of the Octa app that you feel we could add or improve, we would love to hear your ideas. Please feel free to share your suggestions with us at support@octafx.com. Your feedback is invaluable to us and helps us continuously enhance our services to better meet your needs. We look forward to hearing from you.
Kind regards,
Octa Rep.
I have a superb experience with OCTA which providing a platform for customers to perform trading without hassle and with top mark customers service
Dear Mohd Jeff,
Thank you for taking the time to share your experience with Octa. We are thrilled to hear that you have had a superb experience using our platform. At Octa, we are committed to providing our customers with a seamless and hassle-free trading experience, and we are delighted to learn that we have met your expectations in this regard. Our team takes great pride in delivering top-notch customer service, and it is rewarding to know that our efforts have been recognized.
Your satisfaction is our top priority, and we are grateful for your trust and support. We look forward to continuing to serve you and meeting your trading needs in the future. If you have any further feedback or suggestions, please do not hesitate to reach out to us via live chat or email us at support@octafx.com. Your input is invaluable as we strive to continually improve our services.
Kind regards,
Octa Rep.
Good customer service, fast deposit and fast withdrawal approval too.
Dear Isha,
Thank you for your positive review. We are delighted to hear that you are satisfied with our customer service, as well as our fast deposit and withdrawal approval processes. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service.
If you have any further questions or need assistance, please do not hesitate to reach out to us via live chat or by emailing us at support@octafx.com. Thank you once again for choosing Octa. We look forward to supporting you in your trading journey.
Kind regards,
Octa Rep.
Octafx is a good way to trade and have the freedom that you're looking for
Dear Jean Adrien Laguerre,
Thank you for sharing your feedback with our Octa Trading platform. We appreciate your honest rating and are glad to know that you are having a good experience using our platform. We shall strive harder to provide the best user experience to our customers. We would like to inform you that you can join our Invite a Friend program where you can earn commissions when your friends start their trading activity with Octa.
We want to welcome you to let us know what features you'd like to see in the app to earn a 5-star rating from you. To keep up with our most recent news and promotions, feel free to join our social media platforms. You can get in touch with us via live chat or email at support@octafx.com if you have any additional questions. We are always available to help you.
Kind regards,
Octa Rep.
Nice customer care service and withdrawal process is fast
Dear Pramod,
Thank you for such a high rating and for sharing your feedback about our Octa Trading platform. We are delighted that you found our customer care service pleasant and that the withdrawal process is fast. We shall strive harder to provide the best user experience to our customers.
We would also like to inform you about our Invite a Friend program, where you can earn commissions when your friends start their trading activity with Octa. To keep up with our most recent news and promotions, feel free to join our social media platforms.
If you have any additional questions, you can get in touch with us via live chat or email at support@octafx.com. We are always available to help you.
Kind regards,
Octa Rep.
Very fast customer service love them.my query was answered swiftly
Dear Larry!
Thank you for taking the time to share your thoughts with us. We are pleased to hear that you have had a positive experience with our customer service team and consider us to be the best among other brokers. Providing excellent customer service is a top priority for us, and we are glad to see that our efforts have made a difference for you. If you have any ideas or recommendations on how we can improve our trading app and earn a 5-star rating
We invite you to follow our social media platforms to stay updated with our latest news and upcoming promotions. Should you have any further inquiries, please do not hesitate to reach us via live chat or email support@octafx.com. We are ready to assist you at any time.
Kind regards,
Octa Rep.
Good job and very likely your services.
Regards
Thanks
Dear Wsn Mohd Din!
We're thrilled that you find our platform useful, and we truly appreciate you taking the time to leave us feedback. I sincerely appreciate your kind remarks. Since achieving your satisfaction is our top priority, we are thrilled to have lived up to your expectations. At Octa, each and every customer gets the greatest care available.
We invite you to follow our social media platforms to stay updated with our latest news and upcoming promotions. Should you have any further inquiries, please do not hesitate to reach us via live chat or email support@octafx.com. We are ready to assist you at any time.
Kind regards,
Octa Rep.
Really nice to use this app and it was very grateful experience
Dear Rajesh!
We would like to thank you for your wonderful review and the wonderful star rating that you have given us. That our traders have selected Octa as their go-to investing platform over others makes us very happy. We are honoured that you have chosen us to be your reliable partner.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Very good, but sometimes when there is big news the application loading so long
Dear Evi,
Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you find our service very good. We understand your concern regarding the application loading times during significant news events. Ensuring a smooth and efficient user experience is our priority, and we apologize for any inconvenience this may have caused.
However there has been no issue reported, thus, we recommend you clear the cache of the application or try to delete and reinstall it. If you still face the issue, please contact us via live chat or email us at support@octafx.com with short videos so we can investigate the matter and find you the best solution. Your input is crucial in helping us enhance our services, and we appreciate your patience as we make these improvements. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you for choosing Octa.
Kind regards,
Octa Rep.
Good response for questions. Immediately reply for mails
Dear Babu!
We would like to extend our heartfelt appreciation for taking the time to provide us with your valuable feedback about your recent experience with Octa. Your positive review is highly valued, and it encourages us to continually strive for excellence. We are thrilled to know that you found our service to be extremely helpful and user-friendly. Our top priority is to provide our customers with a seamless and efficient trading experience, and we are delighted to have met your expectations.
We invite you to follow our social media platforms to stay updated with our latest news and upcoming promotions. Should you have any further inquiries, please do not hesitate to reach us via live chat or email support@octafx.com. We are ready to assist you at any time.
Kind regards,
Octa Rep.
Octafx has a very bad support service, they dont give concrete answers always provide generic statement and drag the issue.My experience with this forex broker has been nothing short of a nightmare. From their deceptive marketing tactics to their questionable trading practices, OctaFX is a company I would strongly advise any trader to steer clear of.
I found a real time bug in their application and reached out multiple times to support but they didnt take any action.
Im an active copy and regular trader, On Feb 5th 2024 my master triggerred a copy trade with 0.01lot for CADJPY but their system has a technical issue & bug which treated as 1lot which led to huge loss. I copied the master trader with 5 proportion my trades went -1700$ loss. Imagine the scam, I have reported the issue but they didnt fix it which means they want to steal innocent traders money. I will attach the screenshot of it.
Ticket number# ******* for reference in case they need more clarity.
First and foremost, their platform is riddled with glitches and technical issues. Trades often get executed at incorrect prices, leading to significant losses. Their customer support is virtually nonexistent, with slow response times and unhelpful representatives who seem to lack basic knowledge about their own platform.
But perhaps the most alarming aspect of OctaFX is their lack of transparency and regulation. Despite claiming to be a reputable broker, they operate without proper oversight from any regulatory authority. This leaves traders vulnerable to all sorts of fraudulent activities, with little to no recourse in case of disputes.
In conclusion, OctaFX is a disaster waiting to happen for anyone foolish enough to trust them with their finances. Save yourself the headache and find a reputable broker with a proven track record of integrity and reliability. Your money deserves better than OctaFX.
Dear Savitha B,
We sincerely apologize for the inconvenience you experienced and the delayed response. Rest assured, we take all reports seriously and strive to address them promptly. Upon reviewing your case, we've identified and rectified the technical issue with your trade. Your account has been reflected with the correct amount, and we apologize for any losses incurred due to the error. We value your feedback and are continuously working to improve our platform and services. Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further concerns or need assistance, please don't hesitate to contact us via live chat or email us at support@octafx.com. We're always ready to assist you.
Kind regards,
Octa Rep.
The company is involved in a comprehensive network of charitable and humanitarian initiatives, including the improvement of educational infrastructure and short-notice relief projects supporting local communities.
Octa has also won more than 60 awards since its foundation, including the ‘Best Online Broker Global 2022’ award from World Business Outlook and the ‘Best Global Broker Asia 2022’ award from International Business Magazine.
Octa provides several educational and training tools for beginners as well as expert traders. You can always use the option of starting with a demo account to test all features available. In addition, Octa team currently holds different types of educational activities on our Youtube channel, including workshops, seminars and live trade sessions in different languages.
Octa is powered by its own trading platform - OctaTrader, MetaTrader 4 and MetaTrader 5 trading platforms renowned for their security and compatibility with both desktop and mobile across all popular operating systems. Traders may also use the Octa Trading App, which is available on Google Play and App Store for free. Trading instruments provided by Octa have some of the lowest spreads in the industry.
As a broker, Octa offers more than 200 trading instruments, including:
- CFDs on stocks
- Currency Pairs
- Gold and silver
- Commodities
- Indices
- Cryptocurrencies.
The company’s customer support team works 24/7 and speaks English, Hindi, Urdu, Indonesian and Malay. Clients may address it via the following channels:
- Live Chat on the Octa website
- Email (support@octafx.com).
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Dear Ratala!
"We cannot express enough gratitude for taking the time to leave such a positive review about your experience with us. Your feedback means a lot to us, and we are thrilled to hear that you had a fantastic trading journey with us.
At OctaFX, we are committed to providing a trading environment that enables our clients to achieve their financial objectives, and your satisfaction is a confirmation of our pledge.
For the most recent news and promotions, you can also follow us on social media. Please don't hesitate to get in touch with us via live chat or email at support@octafx.com if you have any additional questions. Our staff is available at all times to help you.
Kind regards,
OctaFX Rep.