New York Times

I subscribe to both the NYTimes digital subscription and the NYTimes Cooking. Both are fine, giving me the quality that I expect.

I spent 30 years of my career designing and implementing computer systems for the publishing industry, including two different newspapers and several magazines, so I understand that technology can be frustrating and that the media industry is suffering right now. The Times suffered a technical glitch, apparently. That's not my issue. My issue is that their customer service agents were unable to resolve my issue after multiple phone calls.

Long story, condensed: I received an email that my "payment didn't go through." My automatic renewal would not work and the link to update the payment info also did not work. It took six phone calls, each averaging 30 minutes, to get around whatever the problem was - The online page took me to another site with a link that wouldn't connect. It appeared to be an internal issue on their site.

Most of the agents that I was connected to had heavy accents that were very difficult to understand.
My issue was a "one-off" sort of thing, that didn't fit into their scripts. They didn't have enough knowledge to comprehend the issue, much less to resolve it. They bounced me around, including to third-party vendors who also couldn't help.

Yesterday, one told me that my payment was processing and to be patient... that turned out to be untrue. Finally, ten days after this ordeal began, I got the subscription renewed.

I can hardly wait until next year when I have to update my credit card into because the card will have expired.

Otherwise, a very unreliable newspaper - filled with opinions, that do not matter, at all.

Read this article:
https://www.nytimes.com/2021/06/25/world/europe/germany-nazi-far-right.html

- and I am deeply offended, as an Ethnic German - that such an article can be posted.
Writing "The Return of Germany's Far Right" is absolute appalling, along with being untrue.

Examples you give - 29 officers (out of 84 million citizens) spreading nazi propaganda is one clue of the absolute ignorance, a lot of Americans, especially Media Leachers seems to have.

Shame on a paper, that used to be the Top of Pyramids.

I used to read the NY Times every day. Including Sunday. It was a remarkable, engaging publication. But "All the news that's fit to print" became "All the news we can manipulate." Real shame and for me, a total loss.

The delivery team, which the NY TImes says is outsourced, refuses to deliver the paper to my apartment door. They leave the paper in the lobby. Before Covid, delivery was as expected. Now that restrictions are lifted, the delivery people have become lazy and refuse to do their job despite my numerous complaints to the NYTimes and attempts by doormen to insist. I am considering to cancel my subscription. To those who say it is difficult to cancel, I advise you to contact your credit card company. I am extremely annoyed by this poor service. I end up paying the times for delivery and a handy man to bring it up. Maybe I should ask for a discount since they don't fully deliver.

Never thought that the News Paper I loved, admired and read as a kid, would become a rag to line a litter box.

Please Bring back the real news, trust worthy, honest, impartial, integral, and most of all Reliable.

I can't believe what happened to this once reputable media. Pure yellow press. Even worse, because yellow press can be funny sometimes and NYT pretends to be serious. Rumors, sources under cover, self proclaimed experts, subjectivity, political engagement. What next? Propaganda?
+1 for the web solutions.