Northern Tool + Equipment

I ordered a 600lb rated 4 wheel cart. Should have been here last week. They called today and said it was here. Went right over after work. After 30 minute wait was finally told it was shipped to the wrong location. Would be here in 2 or 3 days. That does not help me moving tomorrow. If they do not have in stock got some where else. Thought this would be a nice place to do business but just another low rated store.

Ordered some items back in December, 2020. I ordered a total of 12 items. 8 items showed in stock at local retailer, with the remaining four showing "will ship in 2-5 days." Received an email next morning stating items could be picked up at local store. I arrived expecting to get items that were in stock... not one item was there. My first of several wasted trips to their inconvenient location. Manager in the store stated that all online orders were sent to the store and they never "pull items" from their in stock to reserve for online orders. I then presented a hard copy of my email telling me to come in and pick it up (dated/timed). He stood there dumbfounded and a look of "well i just f'd up and got caught." He ran to the back, spent 10 minutes doing something, and then came up and said that all items are ordered and will be in within a week or two.

Long story short, 6 unnecessary trips due to staff incompetence (telling me my total order was ready for pickup and it wasn't, me traveling to get ordered canceled because over the phone customer service was useless, and their hours are not even posted correctly for Saturday hours online), my items got backordered and pushed back 1.5 months, and I eventually just returned every item once it came in because I was able to walk into a competitors store during this entire time and buy off the shelf.

They lost my business for good. I am a tradesman who uses Milwaukee primarily. If Milwaukee came out tomorrow and said they would sell exclusively through Northern Tool, I would stop buying Milwaukee. Brand loyalty is important to most tradesman. I'd jump brands before going back to Northern Tool.

Northern Tool deserves its lousy ratings. This company raises its prices just prior to their sales so you will still pay retail. Their sale is nothing but expiring coupons to use on future purchases to hook you in... They send a coupon after purchased items have shipped. Or days later... this allows them the opportunity to analyze what products you have been looking at or are saved in your cart. Prior to receiving your expiring coupon, the price on these items will increase a couple of bucks... so when you use your "coupon" you again will pay the retail price or more than the posted price just days earlier. NO WONDER THEY RECEIVE BAD REVIEWS. Crook mentality. Using your computer search agents you... Listed as a "Family business" like that means $#*!. They use a computer to monitor your shopping to maximize profits. POS - lousy company values.

The auto twirler is junk. I put it together and that was fine. I put my car on it and when I went to turn the gear box, it only rotated 1 time and then that was it. It would not turn anymore. The handle turns freely and does not rotate the car. I called northern tool customer service and they were no help, they were quick to palm me off to the manufacturer of the product which was no help either. Now I am stuck with an expensive tool that Is not functional and useless now. Do not buy this device from northern tool.

From reading other reviews, shipping seems to be a big issue here. I've shopped at NT for years. I shopped for a planer/jointer combo unit and found a good deal here, with Free Shipping. Item arrived in a box truck in a timely manner. Driver asked if I wanted him to lower it with the power lift gate, so I said sure. I took the unit from there to my back yard, and signed for it. A month or so later, I received a bill for $190 for freight. A call revealed that because I said yes to the lift gate, they billed me. I could easily have pulled it off the back of the truck myself had I known better or was informed. I signed for delivery after I moved it from the truck! Of course I did not read the paper, because I thought I was just taking possession of it. Buyer beware! NT customer service refuses to help. They completely disassociated themselves from the situation, stating, "This option was not added to the delivery through us when the order was placed or prior to delivery.". In my opinion, this is completely unacceptable. They need to stand by the service they provide, even if it is through a third party that they contracted. I will NEVER order something to be shipped through them again.

If you buy something from here make sure it's not something you use everyday or rely on to run your business because the tools though cheap will not last. You get what you pay for!

I ordered a 72" snowblower for my Kubota Tractor on November 27th. At the time of the order Northern Tool gave me an estimated delivery date of December 4-6 to Brewer Maine. It is now the 12th and two snow storms later and no snowblower yet. If I use the tracking site it says it was at the shipping destination of Brewer Maine Yesterday. I looked today and it says it is now in Hartford CT! Between Yesterday and today I have sent two emails to Northern Tool Help and have not received anything back from them. I just called the Northern tool help line and was on hold for 15 mins before someone picked up. Then I was told I needed to be sent to the tracking dept and was put on hold for an additional 20 mins. Finally when someone picked up they were pleasant and got me the information I needed. They say it will be delivered tomorrow. First off if they do not know when it will be delivered they should not be putting an estimated delivery date at the time of purchase. I would have went somewhere local had I know it would take 17 days to get!

My garage came and it was a pellet stove. The stove is in my truck and I will not be able to get my garage for 1 week. Can't use my truck because I am now responsible for the stove. I THINK IT SHOULD HAVE BEEN ON THE FASTEST TRUCK AVAILABLE.
NOT HAPPY I'M SORRY DOES NOT CUT IT!