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NordVPN has a rating of 2.6 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NordVPN most frequently mention customer service, credit card, and auto renewal problems. NordVPN ranks 94th among Vpn sites.
This company responds to reviews on average within 4 days
Support was super helpful and helped me and my VPN is again working flawlessly! Nord has never given me any problems and now I can again work no matter where I am in the world. Great quality service, can recommend.
I recently experienced an unjust overcharge of an exorbitant sum for a one-year NORD VPN subscription, processed a staggering 15 days before the scheduled renewal. Despite my efforts to communicate my prior termination attempt, the customer service remained unresponsive and unwilling to engage in any meaningful discussion. This lack of consideration and refusal to address my concerns has left me highly disappointed. The experience raises serious questions about the company's customer service and transparency.
Support was super helpful and helped me and my VPN is again working flawlessly! Nord has never given me any problems and now I can again work no matter where I am in the world. Great quality service, can recommend.
Kayla was very prompt and efficient in resolving the issue (a double transaction). She understood immediately the problem, zeroed in on the information she needed, and proceeded to solve the problem. Her help is much appreciated.
I received excellent support from NordVPN. It lasted over a couple of weeks, but they stuck to it until it was Solved. Thanks folks!
I purchased Nordvpn via Amazon last year with Auto renewal. On the renewal date Amazon debit my account as expected and the Amazon subscription account showed that I was subscribed for another year. However, I couldn't access the VPN and when I check my Nord account it showed expired. I contacted Amazon who were totally unhelpful and would not accept responsibility (despite recognising that they had taken the money for the service) only advising me to contact Nord. The Nord experience could not have been more different. After raising the issue it was clear that the information had not been passed from Amazon but as I had provided appropriate screenshots proving purchase the matter was resolved immediately. Next year I will renew directly with Nord.
I emailed tech support to help me with my issue and they answered very quickly and also very technically and on a high level. One of the best supports I've experienced.
Pada tgl 23 Mei anak saya memakai hp saya usia 12 th dan menginstal nordvpn dan tanpa di sengmenghubungkan ke akun dana.pada tanggal 26 Mei Nordvpn mengirimkan tagihan. Pada tanggal 27 mei google play langsung mendebet akun rekening dana yang baru saja saya isi. Dan setelah melakukan kontak dengan Nordvpn semua jelas dan saya bersyukur uang akan di kembalikan sesegera mungkin. Pelayanan cepat dan tanggap dari Nordvpn adalah yang terbaik. Mengingat banyak hal seperti ini terjadi. Dan inilah yang dikatakan service excelant. God job. Thanks.GBU.
I have had excellant, timely and effective customer support on a couple of speciality issues. I can very highly recommend Nord VPN.
Very clear instructions, over multiple days, resulted in a solution for two major problems.
What a treat, to have such dedication from the support team!
I've been a NordVPN and NordPass Customer for a few years now. I rarely if at all have any issues with the service. However, just recently my Nord Service was not quite!00% and I needed a better understanding of how the application was functioning. I contacted Nord directly and before I knew it I was dealing directly with Nord Customer Service who guided me through a re-set, which corrected the issues I was having. (Not auto starting on CPU startup). Problem solved. Thanks, Nord Service.
I had an issue with my internet access after using NordVPN successfully for years. Their customer service was top-notch and helped resolve the issue. Their customer service is even better than their great VPN.
Extremely quick replies and solutions to my query by email. Brilliant customer service.
Sadly i wasnt able to resolve my request. Its fine, since i was only asking for a small extension until i am able to budget in this service. I was able to speak to a tech who was a joy to talk to. Absolutely love you all, i see now as ive just ended my first month why you waive around proudly this services awards and guarantee. Thank you Nord. Hazel. Everyone who makes the magic at nord happen. Its an honor to use what you all work so hard to roll out. :)
The Nordvpn team has been great to me so far. I've only had one issue and they straightened it out for me really fast, and every question I've ask them they helped me out and responded back really fast. Great VPN company to be with
Customer since 3 years and just start a new 3 years subscription.
Useful for Chrome and my iphone even on highly secured entreprise wifi...
I had an issue with Nord VPN and sent an email to support explaining my issue. I was expecting the usual business day or two waiting for response. Not the case with Nord, they responded within an hour asking me for additional information and with my reply my issue was resolved within an hour and half.
5 star support and program
The first time I asked for support, I was stunned in a very positive way by the quality of NordVPN's customer support.
Thank you Lucia Garcia and thank you team for solving my issue in such a short time.
Customer service was top notch, knowledgeable quick easy and efficient! Thank you!
Incredibly fast response to my query. I have never had this type of service from a tech company. Thank you.
I am not tech knowledgeable at all! And this team helped me figure out my VPN over many days as I had question after question on how to do this and how to that. They responded quickly and efficiently and were very friendly! What a great team! Honestly, I wish I could send them all a muffin basket! Fabulous! Highly highly recommend.
I have been using NordVPN for some time now and I must say that it has been a great investment. The service works great and I have been able to stream various content from services like Netflix and Discovery Plus without any issues. In my opinion, NordVPN is the best of the rest. I highly recommend it to anyone looking for an affordable and reliable VPN service.
I've been using NordVPN for almost a month now and I'm super happy with the great internet speed, privacy and brilliant support. Recommend it to anyone who's looking for a reliable vpn.
Perfect, immediate response to all my emails. Issue resolved very quickly. On a Sunday.
Having upgraded my mobile I was expecting to transfer my NordVPN account, however, I had an issue with the MFA. I contacted the Nord support team by email and immediately received a response setting out what evidence I needed to provide for them to reset my MFA. On providing this I was able to access and setup my VPN on my new mobile. All sorted within 36 hours. Many thanks.
I was having a purchasing problem where the purchase wouldn't complete but also was taking my payments with each attempt I'd made. After being transfered to Dean, I was given a link that was successful in processing my purchase. I was also given a personalized coupon code for my troubles that'd lowered my total price by almost half of the price I was originally going to pay; which was already 69% off the original price with a different coupon code I was using from a youtuber. I couldn't stop thanking Dean enough after several failed purchasing attempts. The price cut was extremely amazing and I'm grateful; but I wouldn't even call that the highlight of this review.
Tip for consumers:
Finding and using useful coupon code; taking screenshots of problems or of your process of shopping and checking out (just incase it may be needed for unsuspecting issues); and not hesitating to ask for help.
Products used:
2-year plan
Gain trust and grow your business with customer reviews.
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind. The extensive network of 5500+ servers in 60 countries lets you explore internet like a virtual traveler.
Strict no-logs policy
Your activities using NordVPN Services are not monitored, recorded, logged, stored or passed to any third party.
NordVPN was launched by childhood friends in 2012. They had spent a lot of time in different parts of the world, but saw the same picture: growing internet censorship, content control, and intrusive government surveillance. In other words, they saw a rapidly growing need for an internet security tool that’s easily accessible to everyone.
Discover our story: https://nordvpn.com/nordvpn-birthday/
Hello. It's fantastic to hear that you had a great experience with us! Thank you for the five-star review. -J.B.