Developed in part with a grant from
the National Science Foundation

Nitro Appliance Parts reviews

Is this your business?
1 review
SITE CLOSED
Suggest Category
Tel: 1-888-406-7978

1 Review From Our Community

All Reviews

jimothys
1 review
0 helpful votes
2/22/14

These days it's imperative to purchase from internet retailers with actual online feedback. Unfortunately, I broke my own rule by purchasing from nitroapplianceparts.com A big mistake I won't repeat, and I hope others will learn from.

nitroapplianceparts.com is like most other "low cost" websites offering any replacement parts (auto, appliance, etc). The idea is to lure purchasers with low cost parts, low cost shipping, and same-day shipping because everything is "in stock". It's all a sham. I ordered a replacement GE oven part marked as "in stock" and ready for shipment same day. My credit card was billed that evening. However, I was notified the following day that the part was on backorder and wouldn't ship for 1-2 weeks. When I called (after my reply email was completely ignored by "customer service"), I was informed that the part would ship from GE that evening and be at my address within 5 days. 12 days later, still no part. Repeated calls to check status were met with more delay tactics, such as "It's on the way to our warehouse; we'll ship it to you tomorrow" and "We'd be happy to overnight the item to you." Everything said in an attempt to placate me for another few days while the company did whatever they wished with the money prematurely charged to my credit card.

The last straw was when I called to order the exact same part I'd been expecting for almost 2 weeks and being told "we have one more in stock and can ship it out tomorrow". Such dishonesty is expected on the internet, but I refuse to let it slide. I immediately canceled my order and informed customer service of my discontent. Additionally, I informed them that I would be leaving reviews far and wide. Their response was a glib "Ok. Sorry we couldn't help you."

Stay away. While some transactions may go more smoothly, it's not worth the risk. Pay a little extra and go with a company that has good reviews.

Customer Questions & Answers

Questions? Get answers from the Nitro Appliance Parts staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
×
Have a question about
Nitro Appliance Parts?
Post Review