• Ninja Kitchen

Ninja Kitchen

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Overview

Ninja Kitchen has a rating of 2.33 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Ninja Kitchen ranks 148th among Appliance sites.

  • Service
    2
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
See all photos
How would you rate Ninja Kitchen?
Top Positive Review

“Love it, BUT….”

Nancy D.
7/31/23

Love the blender, however the canisters have all these grooves on the inside that make it a total pain to get everything out of it and then cleaning takes forever to get all the berry seeds away from all the grooves! I make smoothies every day so its a daily chore to clean! Why make it so hard on the consumer? Seriously!

Top Critical Review

“Poor Support Experience and Website Issues”

Sergey Z.
7/4/23

My Ninja Air Fryer Grill stopped working just a month after purchase. The support website was non-functional for several months, preventing me from getting help. When I finally reached out to support, I found them mistrustful and unprofessional. They doubted my claim and required extensive evidence. A replacement was only agreed upon if I covered the shipping costs. Disappointed by the product's durability and the customer service.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user sergeyz31
1 review
0 helpful votes
July 4th, 2023
Verified purchase

My Ninja Air Fryer Grill stopped working just a month after purchase. The support website was non-functional for several months, preventing me from getting help. When I finally reached out to support, I found them mistrustful and unprofessional. They doubted my claim and required extensive evidence. A replacement was only agreed upon if I covered the shipping costs. Disappointed by the product's durability and the customer service.

Products used:
Ninja Air Fryer Grill

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericc1849
1 review
0 helpful votes
November 17th, 2022

Tried to order a replacement part for my ninja foodie, apparently this is the only place to get the diffuser I need. They do not accept debit cards, find that out after filling out all that crap. Only option is credit card or PayPal. I don't use PayPal. Ever. Credit cards are for emergencies. Customer service if you would call it that was utterly useless.

Tip for consumers:
Don't.

Products used:
None. Couldn't order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user antonioc331
1 review
0 helpful votes
July 9th, 2021

I bought a Ninja Blender a while ago and don't use the product very often. However, after the guarantee expiration, I've been seen a few issues with it (The single-serve cup doesn't work anymore, and the pitcher lid doesn't work either). I contacted Ninja about it, and they opened an inquiry under #*******. They asked me to make a phone call to follow up on that and asked me to show them the issues by video.
After this long process, I got the explanation saying they can't fix the problem, they can't give me a new product because it's no longer under guarantee. Also, they discontinued the model and can't do anything. As a result, the blender is garbage now! I lost my money, my time, and I've been feeling super frustrated about that. Ninja has treated me like garbage.

Thumbnail of user nancyd449
6 reviews
0 helpful votes
July 31st, 2023

Love the blender, however the canisters have all these grooves on the inside that make it a total pain to get everything out of it and then cleaning takes forever to get all the berry seeds away from all the grooves! I make smoothies every day so its a daily chore to clean! Why make it so hard on the consumer? Seriously!

Value
Quality

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