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Ninewest.ca Reviews Summary
Nine West generally enjoys a positive reputation for its stylish shoe designs and initial customer satisfaction regarding fit and aesthetics. However, a notable concern among customers revolves around the company's return policy, particularly regarding worn products, which has led to dissatisfaction and feelings of inadequate support. This tension suggests a gap in customer service, as some customers feel their needs are not met after purchase. Overall, while the brand's product quality is appreciated, its customer service approach may benefit from a more flexible return policy to enhance customer loyalty and satisfaction.
This summary is generated by AI, based on text from customer reviews
I bought a pair of Nine West shoes which fit perfectly at the store and the look is awesome. But for some reason, the more I wore them, the more my feet swelled where I couldn't take it any longer and drove directly to a shoe store and purchased something else to relieve the pain (I was travelling).
I wrote to Nine West and asked if I could return them for a half size larger since I believe this may help and they basically said "sorry, against our policy since you've already worn them". Clearly Nine West does not stand behind their product and/or customer satisfaction. Very disappointed because I probably have about 5 different styles of Nine West in my closet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members