Nicotine River

First time i ordered in october. No holidays or promotions. 7 days went by order still hadnt been shipped. Tooks a couple days to get a response and couldnt offer when my items would ship OR an apology. I cancelled and they gave me a $25 gift card and promised my next order would go out faster. I ordered a month later and contacted them and they got it out in 2 days. I found another site to order from and they ship same day or next day ALWAYS. Now, since my normal vender keeps limited selection of products, i have to order again from nicotine river and same thing happens. 5 business days since order placed and NOTHING! Ive come to the conclusion these people are logistically incompetent. Its 2019 3 day handling time is max ANYWHERE. I havent ordered from anywhere in ages with longer than 3 day handling time. I hate im forced to order from such an incompetent bunch. Its beyond me.

So was debating writing this. However I think its a fair review. I place a order on June 12. On June 12 I get a email saying it has shipped. On June 15 I see nothing has updated with USPS. I contact customer service and the responded quickly and said if it wasnt updated by Friday they would send me out a new one. Ok well Friday comes along and I get a email saying the will ship it out today. On Monday I get a email saying it finally shipped. A week after I ordered it. I call them at this point and they swear that they shipped both packages. Heres my problem. I got the 2nd package on Wednesday. Only took 2. Days to get to me. Never did receive first one. Still no tracking info updated. I feel lied to. I think they are in the middle of a move and didnt ship out my package and it took me calling them to get it shipped. But all they do is blame USPS. I will think long and hard before I order again from them.

I placed an order on Black Friday 11/24/17 which contained nicotine as part of the order. If nicotine is purchased, Nicotine River will ship the entire order via FedEx Ground. The order went out on the following Monday 11/27/17 and did not show up at my house until the following Monday 12/4/17. FedEx ground took a complete 7 day week to get my order to me from California to Tennessee. This is unacceptable and I did contact FedEx twice and was never followed through with. The package was out for delivery twice and was never delivered. I like Nicotine River and I like their high quality packaging/bottles etc... BUT please stop using FedEx Ground... They are HORRIBLE! Always have issues with FedEx... I will think twice before ordering Nicotine from here again.