NFL Shop

I ordered on Dec 14th and was shown a delivery date of Dec 18th, I tracked my package on Dec 18th and all it said was in transit, no new date was shown, its now Dec 24th and still no new delivery date, still says in transit, I know Dec is a busy month but so did they when they gave me a Dec 18th delivery date, I've ordered items shipped from China after Dec 14th and have already gotten those items so I'm a little confused and wish I could get some kind of update instead of seeing "in transit"

I always order on-line every year the Salute to Service collections come out. It seems that this year's is a bit more cheaper... loved the bold American flag on the side 2 year's ago... this year small & not bold. But always comfortable gear when ordered.

Took longer than expected, but that's FedEx's fault... wish both my items were shipped at the same time as they were placed together at the same time.

Shipping is very slow but I am receive it. Price is good so I am okay with the slow shipping. If you need it fast then maybe look for a new place to order the jersey.

I ordered a jersey gor my son and it was bigger than expected! I order thst same size in all brands without a problem. Wanted to exchange it but they said because it was customized they couldn't. It is Mccaffrey ftom the Panthers of course they can receive it amd sell it without a problem. Sadly I later noticed Amazon has same jersey same price, free shipping. Do NoT but from them look for the product elsewhere. Will NEVER but from them again. $120 in the trash!

Update: NFL Shop did contact me and allow me to return the jersey. So I changed the rating from 1 star to 3 because in the end they were fair but took a lot of work to get them to allow the return. Still I'd like to thank them for allowing it!

Well this is my first time order in from nflshop.com... order the 49ers NFC championship hat and shirt. Tracking say it will be here on Friday. If I do t receive it by then I'll be back lol

Today I'm not happy about NFLshop. I ordered a couple Redskins East Divisision Shirts in hopes of having them by Sundays game. I was able to make the purchase and then later in the day got an emails saying they didn't actually have them in yet. Why couldn't they tell me this when I was buying them? I feel let down!

Purchased jersey and needed it right away so had it priority shipped. They don't tell you that it takes them 2 days to process your order. It's websites like this that make Amazon so successful.

Update - NFLshop.com was kind enough to credit my account for the expedited shipping. I certainly appreciate it.

I must say that i am PLEASED with how NFL shop handled my issues. I ordered 2 items for 2 day shipping. Well, after waiting 3 days it wasn't shipped. I called twice and the 1st lady called and she said that they would take off the extra shipping charge and refund that to my account. She also said that she would send a direct shipping message to the manufacture so they can get it out to me as soon as possible before Christmas. I called a little later and waited another 15 minutes and the second lady said that they were experiencing an influx and my order was affected by it. After that i sent an email to the management. The next day when i woke up, I had a shipping confirmation number sent via email with a tracking number with overnight shipping! Then the next day after getting my tracking info, i received my package and my items were correct. I also got my $12.95 shipping charge back into my account, that happened in one business day.

Overall, my 1st experience with NFL was not that bad. I was expecting them to have the shipping excellent since this is the NFL we're talking about. I notice there are a lot of bad reviews, but I will not be ordering anything else from this website just to stay on the safe side. I am happy that the people followed up with everything, refunded my money, and that i received my order just in time before Christmas!

[Update] I got a hold of an NFL shop associate who actually worked hard to figure out the issue and find a solution. After having a terrible experience NFL shop associates finally made their mistakes right. I will give them a second chance assuming my 2 orders come in without issue. They finally made me feel as though they actually valued my business.

I ordered a Salute to Service Jersey in mid-November and my order was cancelled abruptly without warning. That should have been my first warning sign. I reordered the jersey because my other order of a $100 jacket went through. When the second order was also cancelled I figured there was an error with the stock so I ordered a $294.99 Elite Matt Ryan Jersey. I thought I was lucky when my package arrived faster than expected. I opened the package and in it was an XL soccer shirt. A cheap soccer shirt was sent to me in error when I should have received a $295 jersey. NFL shop sent me an email saying they would refund me 85% of my purchase if I sent them my jersey back. I did not even receive the jersey! I returned the soccer jersey and the jersey I wanted was now out of stock as they had shipped it to some other lucky person in error, so the only option was to refund my purchase. I called NFL shop again and was supposed to receive a callback from a supervisor within 24 hours. Its been 5 days and nothing. They still have not refunded my store credit and now the promo code period has passed. Because I needed a jersey for a birthday that was approaching I went ahead and reordered a different size and charged it to my credit card (I was not able to use my in store credit because it had not been refunded even though the associate said it would be available in a few hours). My new order has still not shipped and I have still not received my store credit refund. After all is done I may end up with a jersey that doesn't even fit if it ever ships. This is the best they can do after 2 emails and 5 phone conversations including a call with a supervisor.

I already wrote a review on the NFL shop and gave it 1 star wanting to only give it no stars and now I'm rating it 3 stars and here's why; I was VERY unhappy with the product and the original 2 supervisors I Spoke to were very unprofessional. Then the 3rd, Lauren, took care of everything. She emailed me my return label free of charge and also refunded my money. Unlike a lot of other businesses, she kept her word. I am very pleased with the NFL shop customer service after speaking to Lauren. Can't say the same about the custom jersey though.

I was given a jersey as a holiday gift, however it was a size too big. I returned the item and followed the instruction for a gift return in order to receive credit to purchase a jersey of the correct size. After mailing in the item I never heard anything for over a month at which point I emailed the customer service and was told they had refunded the purchasers card instead of contacting me about a gift card due to a system glitch. It now being march, I was not going to ask the purchaser for the funds to purchase a correct size jersey. I had a jersey, mailed it in to get a new size, and was now out a jersey. After emails back and forth the customer service center issued me the credit for the jersey. Although I was not happy that I was never contacted and the system refunded the wrong account, I am satisfied that the customer service center resolved the issue.