Nexon has a rating of 1.4 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. Nexon ranks 33rd among Mmorpg sites.
I like nexon for there Games like combat arms. But I hate the whole nexon cash garbage. Like the other guy said they have terrible customer service, I recommend to the person with the problem you sue them if they can't fix a very minor issue, I had the same problem and eventually I got the $5 item I bought, they really have to loosen up, because its just a code they send to the account, and costs them nothing at all. So bottom line, Games are fun and addictive, but there in game shops are garbage don't buy nexon cash just play the game free no matter how tempting the items are... because it isn't worth the trouble like the other guy faced
Nexon have a couple of great games, which over the years I have spent a lot of time AND money on - all of which has now gone down the drain as my account was permanently banned for using 3rd party programs to cheat - - which is absolutely not true! When I replied requesting that they investigate further and give me further information, they just kept ignoring what I said and repeated the same messages over and over. This ban happened during a period of time where I had stopped playing for at least a couple of years - so I suspect that during that time Nexons database may have been breached and my account comprimised. Nexon did not provide any evidence, nor even much of a description of my 'violation' of their terms of service and ignored any requests for an investigation. I have also read multiple other posts of people who have had the same thing happen to them - long time loyal players losing their accounts due to unfair banning - caused by whatever crappy detection software Nexon uses.
Their games are outstanding, however, their customer service is just plain horrible. I've had several tickets open and for over 6+ months, have not been answered. Most answers are automated. (This is an automatically generated response from Nexon America...)
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