NewspapersReviews 25

I signed up for a free trial, and wasn't able to pull even 1 item I was looking for. I canceled my membership on time, yet they still took $73 dollars from my checking account and they will not respond to the 4 emails and 2 messages I have left over the past week, and still have not refunded my money. If you call, their " corporate" phone number, it gives you a bogus message that they are helping other customers, and asks you to leave your name, email address, and phone number. No legitimate company on the planet does this, unless they have 3 people who leave messages a day, and they actually can call you back. Any company who doesn't take live calls,
And lies saying they are,, throws up a red flag. No response to my emails. Don't do it folks, go somewhere else!

The information they have on the site is good, what is bad is the complete lack of customer service. I signed up for an account (I had had a previous account), and they where happy to take my money, but when it came to accessing the site I was told I didn't have an account, this was followed by three weeks of repeated calls and emails to them, no call was ever returned and at no point was I ever able to talk to a real person. The Emails where mostly ignored, however one got returned where they informed me that I had an email listed from a company I worked at over four years ago. They didn't bother to offer to change it to my current email or even explain how they ended up with that email, as I certainly didn't put it in. Any follow up emails asking for this simple change where also ignored. To date I have no access to their site.

Google had a news archive and other cool research things they abandoned in favor of political crap and so had newspapers.com they haven't done any big updates in years. The last big paper they ever did was Sacramento Bee over a year ago. I really don't understand what's going on with their site. It feels like a random number generator is being used as certain papers show up over and over with no actual new content added. It's in random order but eventually you'll recognize the papers.