• New Balance

New Balance

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Overview

New Balance has a rating of 1.63 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about New Balance most frequently mention customer service, and long time problems. New Balance ranks 124th among Athletic Shoes sites.

  • Service
    40
  • Value
    39
  • Shipping
    28
  • Returns
    29
  • Quality
    37
Positive reviews (last 12 months): 15.8%
Positive
6
Neutral
0
Negative
32
40
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I've tried to get NB to replace my defective shoe but the customer service has ignored me.
How would you rate New Balance?
Top Positive Review

“Perfect for any kind of activity”

Amir S.
1/6/24

If you seek for good runners to jog in th morning, then come to this brand. They know how to produce and design sneakers for specific activities. To be fair, their 540 model is a solution for any kind of activity. You can either jog, run or walk - whatever. That's why I cherish this brand and purchase their sneakers. I wish they had a better website design, as it was a bit confusing for me to make an order.

Top Critical Review

“I will never order from New Balance.com again!”

M B.
2/8/24

I made the mistake of ordering so new shoes from new balance while on some meds after leaving the hospital. I transposed the address digits and realized the next day it was headed to the wrong address. I called UPS. They said it has to be done New Balance. Called New Balance they said it should be done by UPS and they've seen it done in the past. Said if not the shoes will have to be returned wait 21 days then refund. This is terrible. I guess I'll have to go back to Nike. I know I made the mistake but some one should be able to do something here. Once refunded I will be taking my business to Nike. I'm sure this is a very common mistake and should me fixable.

Reviews (97)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (29)
Thumbnail of user bogdann7
5 reviews
0 helpful votes
January 8th, 2024

Probably the most suitable shoes for jogging. Or I sometimes use my NB for cycling too.
I like the feel of the soft sole, although it is recommended to have cycling shoes with a more rigid sole.
Anyways NB produces universal footwear for any situation.

Thumbnail of user davids9632
2 reviews
1 helpful vote
August 29th, 2023

I have 2 pairs of 411s, I have been wearing them for over 6 months and can say they are comfortable. I managed to get them at a reduced price, still around £100 though.

I need 4E width shoes, but inexplicably New Balance charge ludicrous inflated prices for all shoes in this width, so guess what I can't and won't pay prices in the £150 to £240 range.

Thumbnail of user lindac4923
2 reviews
0 helpful votes
April 30th, 2023

I've worn a lot of sneakers in my life, but their shoes truly stand out in terms of support, comfort, and durability. It is my third pair from NB and it's always a good choice!

Tip for consumers:
You should choose the size you always wear, but I recommend measuring your feet anyway before making an order.

Products used:
NB model WL574

Thumbnail of user widefootc
1 review
4 helpful votes
May 26th, 2023

Please make the electric jade green FuelCell 996v5 in a Men's 2E width! Only available in narrow women's sizes at the moment but looks incredible

Thumbnail of user leighb137
2 reviews
1 helpful vote
July 3rd, 2022

Helena really knew the products and was able to make some great recommendations for me and my partner.

Products used:
2 pair of shoes

Service
Value
Quality
Thumbnail of user lynna422
1 review
0 helpful votes
August 25th, 2022

How do you as a customer contact this company. I created an account and I was supposed to get an email for a discount on my first order. I work at Amazon. I order shoes every six months. I never received an email. I'm at a loss! I'm a business owner myself and I always answer my clients! What are you doing at New Balance?

Tip for consumers:
No way to actually contact a person about an issue

Products used:
1080 v $159.99 but never received the first time discount! Stop lying! Just deliver! I never received an email for the first time discount! I’m thinking you are former Amazon managers!

Thumbnail of user careyg19
2 reviews
1 helpful vote
November 4th, 2018

I never get tired of my New Balance shoes. They look great and are very comfortable, perfect for any kind of sports activity or just walking around in the city.

Thumbnail of user dianeh121
2 reviews
7 helpful votes
February 12th, 2018

I walk for exercise and the ONLY tennis shoe that offer me the support and comfort I need are new Balance. They are a little pricy, BUT SO WORTH IT!

Thumbnail of user maxineh18
2 reviews
1 helpful vote
February 13th, 2018

I love this brand and my 1st pair was recommend after a foot trauma from my specialist. I have since acquired many different pairs. My personal favorite shoes!

Thumbnail of user robertt619
11 reviews
8 helpful votes
April 30th, 2019

New balance shoes have served me for a long time and the quality of them is top notch. The shoes are one of the comfiest ones.

Thumbnail of user amberb233
2 reviews
1 helpful vote
November 12th, 2019

My sister had the Women's 501v1 Sneaker and I used hers for a day... I immediatelyloved them! I bought a pair and now it's my favorite footwear. They are very comfortable and I think this is the brand I will be using until I get bored of them haha

Thumbnail of user ananiab
1 review
0 helpful votes
January 18th, 2021

I love Korea TV shows. So I bought a pair of Newbalance. It is really comfortable and fashion.

Thumbnail of user tn1
265 reviews
1,793 helpful votes
February 27th, 2011

As a serious creature of habit, I've owned the same style of gray New Balance shoes for nearly a decade now. And when it gets worn, I get another pair. Thank GOD New Balance never discontinues that style, so I can keep on keepin' on. I only wish New Balance made better RUNNING shoes. Compared to Asics, NB shoes perform pretty poorly in gravel terrain.

Thumbnail of user toddw3
15 reviews
99 helpful votes
August 23rd, 2011

The best shoes for support for people with wide feet. I would never go running with out a pair, they have saved my feet from the torture of narrow addidas and nike.

Thumbnail of user angelinat1
7 reviews
10 helpful votes
November 6th, 2013

New Balance is my favorite site to shop for shoes with excellent material and comfortable sportswear for my dad.

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About the business

Tackle your workouts with confidence in performance running shoes and stylish clothes from New Balance. Our athletic footwear goes the distance with you.

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