I had to ask the company 3 times, to obtain an invoice for my first order. When we picked up merchandise the warehouse employee shorten us by 300 boxes. We had to complaint and go back to get the missing boxes. Bo apologies ever issued.
We emailed a quote request for bubble wrap and thermo envelopes on approximately April 24th. The rep named April, replied the same day "will do". We are now May 23rd, we have not received our quote. We bought from one of their competitors..