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They do not make it clear on their dodgy website that these signs are made (cheaply) in China and then drop-shipped to their customers in the US. It took about 4 weeks to arrive and was broken in two places.
Instead of offering to ship a complete new sign, they just ship you "parts". This took another 6 weeks... You, the paying customer, then have to disassemble the broken glass, attach the new tubes to the high-voltage wires and wire them carefully back into the frame.
Anyway, after getting the new tubes connected and mounted (took me about 20 min), I turned the sign on, it worked for about 5 min, started smoking and shut off.
I will never do business with this company again. I'm waiting on a response about a full refund...
Don't be fooled by the advertised 110% price guarantee. Which essentially means that they will beat a competitor's price on the identical sign. They will not honor it!
We match price only when its the same product/quality/warranty and not otherwise. I am sorry Marty that was explained to you multiple times and we extended our discount to you - however I do realize you wanted more discount. But that is not part of price match.
THIS IS A SCAM! I paid $374 dollars for a sign, and they sent me pictures asking me to confirm that the picture of the sign looked good. Their first attempt looked like a crooked sign a preschooler made, the second was also terrible. Third, they sent me one that looked ok. I approved it. They said it was shipped, and gave me a ups shipping number. That was 25 days ago. The ups website said there is no record of the the shipping number. I cannot get in contact with the company anymore. When I looked up the charge on my card, it was from a different website, unique-ideas.com - IN A FOREIGN LANGUAGE! Its a complete scam.
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We already sent you 2 set of parts and paid more in shipping then cost of the sign. I also would like to add comment here that everytime we have shipped you different set of parts and not the same, which tells me that additional breakage happened on the sign which was never conveyed to us instead you kept it telling that breakage of tubes is due to shipping. Since we last sent parts we have not heard back from you and hoping the sign is working okay already.