Neighbor

UPDATE: After hunting down a phone # online for neighbor.com, I did a speak with a representative. She couldn't help me, but advised me my issue would be referred to the Escalation Department and somebody would call me back. She could not advise me when. 15 minutes later, I received a call back and my payment issue was resolved. However, they do not provide any contact information for customer service on their web site.

Total scam and waste of my time.
I had an 'engineer' with bad grammar
Inquiring to rent my garage only to
Be rude.
Of course Neighbor Storage listening only to her side banned me.
I won't rent to people who have nefarious intentions or list with unethical business.

Do not use this site, they are basically scamming customers through obscure wording, false or invalid customer service phone numbers,complicated cancelation procedures, hidden fees, and more. They charged both myself and the homeowner twice then added fees because we didn't keep the spot the next month.

Renting from unbonded people leads to problems. And whatever you do make sure you sign out not only with the customer you're renting from but with the company. The person knew I moved out but continue to take my money for three more months! The company Stretched and gave me one month back because I pushed for it. This is just wrong. Don't risk your money. Go with a bonded situation, don't rent with pedestrians who can just take your money. They basically told me they couldn't pay me back because "how would there renter feel about that?" Oh yeah definitely stick with the person who stole the money. Bye Felicia.

Had a very good experience at neighbors staff was very helpful and attentive. Made me and my son feel at home and comfortable.

I needed a parking for my truck for just one week. I was able to find one but Neighbor only works per month. So I agreed to pay for a month instead. There is a promotion that if you rent two months, you get the first month at half price. I didn't want that but it's something they automatically apply.

They charged $62.16, which is $50 (half month fee) and their service fee.

I used the spot from April 17 until 24th. You can't reserve the spot and automatically cancel when you pull out. Cancelling is a hassle. Get asked a lot of questions before you can cancel. None of the options is "don't need it at this moment" or "will use it in the future again" all choices have a very negative tone "storage space is not good", "renter did not have a good service" and so on. I informed the renter that I had to cancel, while I only wanted to suspend for a month.

Then immediately after canceling, Neighbor charged $62.16 again. I asked for a refund of the difference of the original price which was $100 (rent) and $14.95 fee while they charge me a total of $124.32.

They won't do that because I rented in April and part of May they said. They can ask the renter who can confirm that I moved my truck out at April 24. It's just a scam and they hide behind "company policy". Well Neighbor: your company policy will just bring it to the ground because it's just like a gym subscription where you hope that people will forget to cancel so you can keep charging even when it's not used. I won't use their service ever again and hope this will show others to think twice before trying it out and be stuck with more fees for a longer time than required.

Update: the renter contacted Neighbor and they decided to refund 50% of the second charge. They wouldn't refund less than $10 but they do $31.

My name is Kathy. I left my camper in the care of a lady named Marty. She was the sweetest person I have met in a long time. Trying to unhook my trailer from my truck it didn't want to happen but finally did. Then trying to hook it back on my truck well that wasn't going to happen either. But Marty was right there doing most of it herself since I'm Disabled. She gave it everything she had and did it. She never complained and always gave it a smile and a laugh.

Horrible customer service! They want to blame you for everything, take your money, and then leave you high and dry. They refuse to help you. Stay away

Renting property on this app is a joke. They don't adhere to their policies or signed contracts. They "make exceptions" to their policies to keep money they should have paid out. Scam. BTW they only have 5 employees

"Phil Y" of Mountain huh View just joined in March 2022! Offering a 10x10 basement looking room (similar to what you would see in a commercial building with lots of piping and s
Tuff) maybe he has a lot of extra appliances upstairs?
Renting the storage space indefinitely is an option for $999.000 per month and you can access it ONCE per month (AT MOST)

So for $1,069.80! Incl a service fee & protection plan
You can be the scammed renter of this virtually non existent deal of the century so grab it now!

FYI I did not rent this space therefore I do not have proof of purchase for obvious reasons.
I simply want people to be aware of clowns like this and hey, could it be legit?
Anything is possible.

Thanks to reading all these reviews first, I definitely will NOT be using neighbor.com... The internet and social media is good for some things I guess after all

I listed on neighbor.com for over a year and had good renters and flaky ones as well; overall experience is no better than using Craigslist for free. Forget about neighbor.com's claim that they provide "protections". The major problem with neighbor.com is that they try to limit communication between you and the prospective renter by blocking phone numbers and blanking certain text in the messages that you send through their platform. I get that they want owners to collect payment through the neighbor.com app, but they stifle business by choking communication between owners and potential renters to arrange for viewings and to negotiate rental amounts.
Recently, I got creepy passive aggressive messages from neighbor.com asserting that I was going around the app, when I was doing no such thing. After a few of these incidences, neighbor.com completely lost my trust and I am much happier with my alternatives. Neighbor.com needs to let go of their insecurities and build trust in users if they want to do well as a company. If the company has an inviting platform, people will use it. For now, use Craigslist for free.

This smells like a scam, and acts like one. First of all they want a credit card just to ask the owner where the garage is. The owner must "approve" a "reservation" in order to communicate and then the credit card is charged. In my case, the "owner" did not actually control the space and tried to switch me from a garage to a covered space. In the meantime, Neighbor charged me for the 1st month's rent. I tried calling the 801 number on the credit card charge but there apparently is no such number. I emailed support -- nothing... The "owner" is still listing garage as available however. SCAM!

A second owner tried to limit the times I could access the garage to a 4 hour slot 5 days a week with advance notice.

AND WHILE I WAS WRITING THIS THEY CHARGED ME FOR SOMETHING ELSE!

Total waste of time and, obviously, at best a hassle to get a refund for a product that doesn't exist.

I booked a parking spot to store my trailer since it is not allowed to be parked in my neighborhood. I mistakenly booked it days earlier than needed, immediately notified the host about it BEFORE my reservation was approved, which he approved immediately after I notified him but BEFORE I could modify the dates myself. He gave me written confirmation that he would change my dates but he never did. Fast forward to the date of my reservation. I asked him what time can I move my trailer in. He told me anytime that day would work for him and to take my time. I kept him updated throughout the day after I got held up repairing my car. When I told him I was on the way, he said that it was too late and to try again tomorrow. It was urgent I found parking for my trailer that night so I found another place. I contacted the host in regards to a refund and he ignored me. I then contacted Customer Service. They refuse to give me a full refund because according to them I waited too late to cancel the reservation when in reality I cancelled the day of the reservation, BEFORE I even moved anything onto his parking spot. They told me that my reservation was never modified and so it looked like I waited several days after to cancel. I told them that he was notified that I wanted to change the dates and he confirmed he would change the dates but he never did. They told me that it was my fault for not contacting customer service in the beginning to change the dates but also admitted that he could have contacted them to change the dates (which is what I thought he already did with the written confirmation) and he just chose not to, resulting in me being charged for those extra days. Stay away from this app!

My car was parked in Los Angeles at the parking lot that I was paying for 6 month (September - February).

Came back from overseas trip in February, came to pick up my car to the location only to find out my car was not there.

Host did not respond to communication, no help from Neighbor support either. I had to go to Police and claim my car as stolen.

2 weeks later I have received a call from Riverside police officer who told me to come to police tow yard in Riverside to get my car.

Apparently, my car has been towed from the parking lot I was paying for. Tow company kept it in tow yard, later sold as junk from auction.

When I picked my car it was damaged outside, dents, scratches, worn out tires. Inside was just disgusting. It took me a lot of time and money to make this car drivable again.

I had worked with my insurance for few month to get compensated. My car was totaled as a result. My premium gone up. And some of the damages has not been covered.

I have also worked with Neighbor.com support, the representative was very human and helpful. Even though it took time, I was able to get full refund for the storage.

However, When I wanted to leave negative review for the host, Neighbor.com suppressed my review. It's been over 2 weeks since I published my review and still "under review".

Please be aware that platform doesn't do background check on hosts, you can easily get into situation like mine and you will have to deal with it on your own.

If I only knew how much of a trouble and damage using Neighbor.com will cause - I would never ever come near this platform.

There is a homeless person who has been living in my car since god knows when. I rented the space over 3 months ago and the host messaged a few days ago saying he saw someone enter the car saying they knew me and it was ok. He didn't believe the individual but couldn't call the cops because he wasn't the owner of the vehicle. He never called me at this time so I could collaborate! A day later I came to view the vehicle and found what looked to be a homeless persons belongings, weird white stains, booze bottles, cigarettes (smoke smell), suitcases and other miscellaneous items in the car. This person had broken into my car and stolen the cover I put on top. There were homeless people cleaning up and posting up the area around in bunches, it was a colony. When I called the host I laid it on him. I asked why he didn't call me? I asked why he didn't call the cops to remove the homeless? Why he didn't have surveillance or security? When I asked if he saw the homeless person items in the car he said "he didn't notice". This man has been cashing out on payments from multiple cars on a unsafe location. I spoke to one homeless individual who said he was cleaning the place to "help out" for all I know the homeless were being welcomed for the cleaning service they provide. I am unable to contact Neighbor until Monday to clarify my rights or protection and have heard others have been screwed as well. The host takes no responsibility at this time for the damage to my car and it is ruined. Unacceptable on this hosts account and Neighbor. Us renters need to have recourse and reciprocation.

Do not use. They are extremely awful and their refund policy is highway robbery. Not a good company to use