Naturalcatchtuna

Poor service, customer service lies about shipping. I was notified on Monday December 30 of shipment. When I checked on Friday Jan 3rd, tracking showed no shipment. I contacted customer service w they said wait because it takes awhile for tracking to update. It is now Jan 7th and status has not changed. This business is in San Diego and I am in Phoenix. I had to dispute the charge with my bank. STAY AWAY FROM THESE LOSERS,!

I love Wild Planet tuna (ethically sourced, line-caught, whole tuna fillets -no bits- and not salty). When I saw the ad for Natural Catch tuna, I (wrongly) thought that it would be comparable to Wild Planet so I purchased a pack of 12.

This tuna is tough and salty!

It is submerged in very murky salt water (therefore the tuna is extremely salty). The tuna itself is very tough and hard to chew.

Natural Catch does NOT have free shipping (the customer pays $9 via USPS) and if requesting a return (as I am), the customer is expected to pay for the return shipping. With tuna this bad, I'm not happy about any shipping costs.

When I sent the return request to Natural Catch, I mentioned that I thought it would be like the amazing Wild Planet tuna (but was NOT). I was told (unnamed customer support person) that the 2 companies use the same cannery and that Natural Catch should be superior to Wild Planet!

NO. It isn't.

I've spoken to Wild Planet about this and was told that although the cannery may be the same, the processing is NOT. Wild Planet tuna is cooked once with no additives and Natural Catch is processed differently. Natural Catch tuna is twice-cooked (per NC support) and will not have a no-salt version out for a while.

It's too bad that the Natural Catch website doesn't offer to sell 1 can of tuna (for consumers to try), which Wild Planet does, by the way. Because Natural Catch only sells tuna in 6 or 12 packs. And when customers open a can and taste the salty + tough tuna, they are stuck (as I am) with having to return-ship the remainder.