NameHero has a rating of 4.8 stars from 2,750 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NameHero most frequently mention customer service, tech support, and reseller account. NameHero ranks 9th among Web Hosting sites.
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NameHero has been a wonderful host since day one. Their support team is so incredibly helpful to newbies when learning their system. They step in with recommendations when needed. My overall experience has been great, and the LiteSpeed servers are amazingly fast as well, helping out with so much. Highly recommended after going through a handful of other competitors first. I've been through hosting with lots of competitors, including GoDaddy, HostMonster, HostGator, Siteground, and IONOS.
It's a shame that after being a reseller customer of Name Hero for almost 4 years, now they took the one-way decision to migrate my account WITHOUT MY CONSENT. Now all my clients are offline with no website nor emails. For 3 days I have been communicating with support and I already did what they ask with no success. At first they say "No further action needed from your end. It may take up to 24 hours to propagate the DNS zone changes all over the internet. Please allow some time and then check." Now they say "...it can take up to 72 hours." How long should I wait? My customers cannot wait much longer.
NameHero has been a wonderful host since day one. Their support team is so incredibly helpful to newbies when learning their system. They step in with recommendations when needed. My overall experience has been great, and the LiteSpeed servers are amazingly fast as well, helping out with so much. Highly recommended after going through a handful of other competitors first. I've been through hosting with lots of competitors, including GoDaddy, HostMonster, HostGator, Siteground, and IONOS.
It's a shame that after being a reseller customer of Name Hero for almost 4 years, now they took the one-way decision to migrate my account WITHOUT MY CONSENT. Now all my clients are offline with no website nor emails. For 3 days I have been communicating with support and I already did what they ask with no success. At first they say "No further action needed from your end. It may take up to 24 hours to propagate the DNS zone changes all over the internet. Please allow some time and then check." Now they say "...it can take up to 72 hours." How long should I wait? My customers cannot wait much longer.
The shopping cart item generated by the ID protection, email forwarding, and external DNS management add-ons adds $21.92 to the total for 1 year renewal, but when selecting 1 year renewal from the item's drop down menu, the amount changes to $12.98, with no change to the checkout total. Quite misleading. In addition, clicking continue after choosing my domain name sent me back to the web hosting plan selection page without the discount, twice. Your website is also a bit slow these past couple days. Other than those few things, I enjoy your website design and flow.
I have had a terrible experience working with NameHero - They owe me over $1000 and keep making excuses as to why they can not refund me.
I am definitely not going to leave this matter here and they will bare the consequences coming their way.
Starting legal action against this company - do yourself a favour and look for an alternative, more ethical hosting company to work with and avoid a bad situation by working with NameHero.
Avoid at all cost!
This service has been nothing but a disappointment from day one. Their customer service is NOT 24/7, so when your site goes down (and it will a lot), you are out of luck. They are right at 5x the cost of their competitors (reseller hosting, and compare for yourself. Lastly, my Siteground sites are much faster than Namehero.
Products used:
Reseller Hosting
* NameHero attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought Host and domain on their website, at the last step when I was going to pay, I got an error message that I have to start over, while they withdrew the money from my bank account, without registering any Host and domain. After they contacted and they manually added the Host and the domain to me. They put the domain on the wrong name and they don't want to change the name for me now. They have made the mistake themselves, but they do not own up to the mistake.
I do not recommend NameHero at all, do not buy any of them at all.
Hello Rojhelat,
I'm Ryan Gray, Founder and CEO of NameHero. I am truly sorry to hear about the difficulties you've experienced with your hosting and domain registration process. This certainly does not represent the standard of service that we strive to provide.
I would like to personally review this matter and work towards a resolution. Could you please provide me with your ticket number or the domain name in question? This would allow me to look into the details of your case directly.
Errors can occur, and when they do, we're committed to making them right. I appreciate your patience and understanding as we work through this. Our ultimate goal is to ensure you're satisfied with the services we provide.
Once again, I apologize for any inconvenience this has caused and assure you that we're keen on rectifying the situation.
Best regards,
Ryan Gray
Founder/CEO, NameHero.com
Im happy with the Hosting so far. The Interface is also very nice because its user friendly and you have a good Overview.
They make changes to the service without telling you nothing and leave you with all your customer's problems
Needed to move Domain name from GoDaddy.com to Namehero per client request! Great Job as Always! Thank You!
Tip for consumers:
Best Hosting Company I've experienced!
Products used:
Domain Name Registration
I'v just recently hosted with name hero and so far it has been a good experiences. They have a been very supportive with me getting up and running.
Everything seems straight forward and it's easy to use. And it provide all the useful tools. I also like that they have an affordable rate.
Happy it was a breeze without difficult inputs. I did not need advance talent to be able to process the order.
This incompetent, criminally slow company should be broken apart and everyone fired. They didn't provide the services purchased, made excuses as to why THEIR OWN products don't work with each other and then just gave excuses as to why they weren't issuing a refund AFTER I closed my account account. THEN, they disputed the refund with my bank when I disputed the charge!
Tip for consumers:
Don't! NameHero is absolutely awful!
Products used:
Website hosting and ICANN registration.
I could start using the web hosting right after the purchase and I didn't face any problem yet. It's working just fine.
I'm really disappointed in them. They're fine until your site goes down and has an issue then they're really clueless. I will not be renewing with them.
I changed to namehero because the server response was too slow with hostgator. My web page loads faster now. It is true that the change has not be awesome but it has been good enough.
Very bad service and from day one and still do not have access and paid for 3 years of access, very disappointed
Products used:
Domain hosting
We have been with namehero since 2017, great service, untill now… Its been a week full of downtime and issues and their response is terrible and still nothing is fixed
Products used:
Hosting
Hello Devon,
I'm Ryan, the Founder and CEO of NameHero, and I want to sincerely apologize for the issues you've been experiencing over the past week. This is far from the high standard of service we aim to provide, and I'm truly sorry for the inconvenience this has caused you.
I want to ensure that we properly address your concerns and get your services back to working optimally. Could you please provide me with your ticket number? This will allow me to directly follow up on your case with our support team.
Once again, I apologize for the inconvenience and appreciate your patience as we work to resolve these issues. We value your business and your feedback, and I assure you we're committed to making things right.
Best regards,
Ryan Gray
Founder/CEO, NameHero.com
I followed Ryan's reseller 101 hosting tutorial and it was helpful, although all the options have changed since he created the tutorial meaning it was a little conflicting with the information I had already been provided.
It also took me a few attempts to get to the review and checkout page with the order details present. But after contacting your support desk and clearing my cache, it helped.
Any issues and you hear back (from tickets) within about an hour, even on weekends. And get positive action. And a personal response.
(As a contrast, hosting firm I used before took at least a day to respond, and then it was copy/paste and often useless).
Products used:
Website hosting
Great customer support. Nothing is to much. Answers in no time, always happy to help. I am a very satisfied customer of Name Hero!
Websites go down constantly with DNS issues on nameheros side. Would NOT recommend if you need a reliable service.
Tip for consumers:
Avoid if possible
Products used:
Hosting
Had to ask chat if the dedicated ip was a monthly price. Same with the Website Builder for $8.00. Didn't see length of time while purchasing.
Hi there,
I'm sorry to hear you're having issues, but I would be more-than-happy to look into this for you. I've sent you a private message through SiteJabber to collect more details so I can investigate.
Thank you,
Ryan, Founder/CEO NameHero.com