• Naio

Naio

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Overview

Naio has a rating of 3.4 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. Naio ranks 60th among Nails sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    3
  • Quality
    6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • If i could give 0 i would do so due to the 0 for customer service and the 0 for problem solving.
How would you rate Naio?
Top Positive Review

“Amazing”

Sam T.
10/2/20

I've just recently qualified as a nail technician and after watching Kirsty's videos for a while I decided to go with her products. And I'm not disappointed. Received my order next day and was very happy with Quality of the products. I would highly recommend buying from them and will be doing my self soon.

Top Critical Review

“Terrible customer service hope your order is Ok otherwise no resolution”

Lisa I.
1/4/22

Ordered from here, product arrived faulty and despite photographic evidence of it being in wrapping and not used they refused to take any accountability and said it was not negligence on their part. Paid £20 for something unable to use and customer service is horrendous, dismissive and unprofessional. Seems from other reviews customer service is awful so buy at your own risk! Would not recommend site and will be sticking to Kiara Sky products.

Reviews (17)

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Reviews that mention popular keywords

customer service (4)
Thumbnail of user samt340
1 review
0 helpful votes
October 2nd, 2020

I've just recently qualified as a nail technician and after watching Kirsty's videos for a while I decided to go with her products. And I'm not disappointed. Received my order next day and was very happy with Quality of the products. I would highly recommend buying from them and will be doing my self soon.

Thumbnail of user kiriak
1 review
0 helpful votes
June 4th, 2020

I have ordered these products for the first time. I live in Australia and ordered several products online. They arrived within 10 days... amazing... and they were well wrapped and protected. The products are generous in size, are packaged professionally and are so easy to use. I have recommended these to my friend and we are going to do another order together tomorrow... love the tutorials on FB/ utube and will continue to order these products in the future... thank you so so much

Thumbnail of user michellep878
1 review
1 helpful vote
July 15th, 2020

Kirsty Meakin is a super talented nail artist and her products are just as equally amazing. I highly recommend them.

Service
Value
Shipping
Quality
Thumbnail of user marthad405
1 review
0 helpful votes
January 24th, 2021
Verified purchase

All the polish I have bought are so much better than any I have ever used. The brushes last much longer than the ones purchased locally also the foils are beautiful.

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Value
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Thumbnail of user amandae179
2 reviews
12 helpful votes
February 22nd, 2020

I literally could go on and on all day about how amazing these products are. Naio Nails is UK based, and I am in the US, so when I placed my first ever order with them, I actually expected shipping to take a couple weeks. NO! From the time I placed my order to the time it arrived on my doorstep was FIVE DAYS! Amazing! I am a "hobby" nail tech (I went to school for nail Tech but was unable to go for my license due to family issues) and used to buy my acrylic products from Sally's beauty supply. I will NEVER buy acrylic products from Sally's again! Naio products are SO much better quality! With the store brands, I always had issues with lifting within DAYS of application, no matter what I did. I thought I was the problem, until I used Naio Nails max Adhesion monomer with their soft beige acrylic powder. I'm on week 3 of a beautiful set of nails that have not lifted even a hair's worth! Soft beige is my absolute favorite color now, it will forever be my most common base color. Everything was carefully HAND packaged and wrapped for protection during shipping. I had no problems with breaking or leaking except for a very very small amount of clear acrylic powder, but it was wrapped separately (all items were) so it didn't get all over everything else and cleaned up easily. Using the acrylic powder and monomer was like a dream. It was very silky and easy to work with. I one thousand percent will be ordering from them again! This was literally the best experience I have had with any online order I have ever placed.

Products used:
Max adhesion acrylic monomer, Clear acrylic powder, soft beige acrylic powder, Acrygel in Its Clear Dear, Nail Prep Dehydrator, Acid Primer, and Lemon Cuticle Oil

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Value
Shipping
Quality
Thumbnail of user beckyc26
1 review
1 helpful vote
October 26th, 2016

After watching Kirsty Meakin's amazing tutorial videos on YouTube, I decided to purchase some gel and acrylic products from Naio Nails. I ordered them late one Sunday evening and they arrived early this morning (Tuesday). I was able to track the status of my delivery through the DPD app, plus they texted me. One hour slot this morning, so that I knew to expect the delivery. The items that arrived were good value and good quality. They also have an excellent range of products, as is evident on the website and the videos on their YouTube channel. I will definitely be ordering from them again when I require further products or equipment.

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Value
Shipping
Quality
Thumbnail of user andradah
1 review
1 helpful vote
July 7th, 2017

I have only recently started doing my own nails but these products just do it for you!
I am recommending Naio Nails 100%

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Value
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Thumbnail of user cynthiaw15
5 reviews
6 helpful votes
April 28th, 2015

This Company is so quick with delivery and personal attention to any questions! I was amazed at the level of customer service. I will be ordering more product from them. Great job Naio!

Thumbnail of user claired10
1 review
2 helpful votes
July 9th, 2013

Ordered at 2pm Monday and received my order this morning. Naio Nais products look great. Fantastic selection of acrylic powder colours.

Thumbnail of user daniela36
1 review
2 helpful votes
March 22nd, 2013

Ordered many times - items aways arrive quickly and never had a complaint about quality from my customers.

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About the business

Naio Nails - Open to Trade and Public, Acrylic Liquid & Powder, Coloured Acrylics, Gel Polish & Nail Art. Next Day Delivery. 76,000+ Facebook likes

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